Spekit Pros and Cons

My current favorite feature of Spekit is the ability to link Speks directly into our eLearning content. This allows learners to access additional information on a topic without overwhelming those who may not need the extra details, keeping our eLearning concise. For example, in a recent module, I needed to define several financial terms. Instead of cluttering the module with lengthy definitions, I linked the terms to Speks housed in a Spekit glossary topic. This way, users who needed more context could easily pull up the relevant information without leaving the module!

I also have always loved the embedded Speks in Salesforce that allow new users to view process steps they may have forgotten or have questions about. Review collected by and hosted on G2.com.

The analytics has improved so much, but I still wish there was more! I love data! For example, I wish I could see if after searching a term, which specific Spek was clicked in to. Review collected by and hosted on G2.com.

Spekit plays a vital role in our team. It serves as our all-in-one tool for training, process guidance, updates and a lot more. Its user-friendly features makes our daily task more convenient. Also, what I love the most about Spekit is how accomodating their team is! Truly knowledgeable, provides visual manual for clearer understanding and I love how open they are in feedback and suggestions. Review collected by and hosted on G2.com.

Lots of features has improved a lot. And if I can suggest additional feature, it is if a user can leave comments on topics for the purpose of real time feedback or if updates needs to be done right away. Also, it would be more helful for the whole team if the search results can be filtered by Most Used/Viewed - to Least so desired topic can be easily selected. Review collected by and hosted on G2.com.

The best part about Spekit is how it seamlessly integrates with the tools your team is already using, making it incredibly easy to deliver in-app training and knwloedge right when it's needed. It's intutitive, user-friendly, and provided a centralized space for onboarding, process documentation, and continuous learning. Review collected by and hosted on G2.com.

N/A. It is able to provide real-time support and gudiance directly within platforms like Salesforce to drastically ramp-up times and increase overall productivity. It's a powerful tool for boosting employee performance and driving adoption across teams. Review collected by and hosted on G2.com.

The only reason it is an 8 and not higher as we are only a few months into using the service. But so far this has been a game changer for my organization.

It is super easy to use, you dont need to be technical or have coding experience. If you can use Word...you can use this. Agents can quickly find procedures and assist our clients. Teh search feature is amazing and the translate feature allows employees to read in thier own language.

This is super helpful for my annual audit reviews too. Review collected by and hosted on G2.com.

Not sure I have feedback here yet. I would say the most challenging part is deciding how to organize everything. A few features I wish it had are ability to provide more complex Knowledge Checks and more indepth feedback options for agents to provide us feedback on content. Review collected by and hosted on G2.com.

Spekit is easy to use and very intuitive. Setting Spekit up and integrating it with Salesforce was so easy! There are also very clear, concise, helpful tutorial videos. The Spekit team is friendly and very knowledgeable! They respond quickly to requests for help or information. Review collected by and hosted on G2.com.

So far I have not experienced a downside to using Spekit. I have found it very easy to use and the tutorial videos have answered any questions I've had. Review collected by and hosted on G2.com.

Spekit recommends content based on what a user is doing at the moment

Searchable content library within the tool being used (ex. Salesforce, Tableau, Outlook)

Content creation interface is easy to use and intuitive

Great customer support team

Analytics to measure use by person and topics Review collected by and hosted on G2.com.

With our company's security requirements, extension needs to be installed by each user rather than a group install. Review collected by and hosted on G2.com.

It is easy to use, especially with the new AI features, simplification of organizing processes, and essential information for our customer support reps. Review collected by and hosted on G2.com.

The only downside for my team is that Spekit is more sales-focused, which my reps do not do. Not as many templates for use, but that has also been improving. Review collected by and hosted on G2.com.

Spekit provides "flashcard" type, skimmable content right where you need it most. Speks are easy to create and you can include them almost everywhere. The frontend user experience is great. As a back-end user, my favorite part is the implementation support Spekit offers. Their staff meet with you regularly to answer questions, walk through ways to enhance your material and ensure your users have everything they need where they need it. Review collected by and hosted on G2.com.

I do not "dislike" anything. I do look forward to the day when I can copy my formatted content and it seemlessly transfers to a Spek. However, this has improved since I started and I believe they are working on more improvements all the time. Review collected by and hosted on G2.com.

Rolling out Spekit from a technical perspective was relatively straightforward once we had identified the approach we wished to take.

Integration with Salesforce works well and is easily done, and once connected also allows simple manual refreshing or importing of further metadata when needed.

Customer Support has been exceptional from both the SDMs we have worked with, and it is clear that the CEO (also cofounder) is very passionate about her product and its purpose. Review collected by and hosted on G2.com.

Analytics are ok, but the filtering possible is not as flexible as we have needed, but there have been improvements made to this based on feedback.

At the time of writing (July 2024) it is also not possible to map the same Spek to multiple locations, which is a source of frustration. Review collected by and hosted on G2.com.

Spekit has transformed our approach to training and knowledge management. The just-in-time training feature is a game-changer, effectively eliminating the need for long, ineffective tool training sessions that typically result in poor information retention.

This approach ensures that our team members receive the right information exactly when they need it, leading to better understanding and application of tools and processes.

I also appreciate Spekit's ability to spotlight new processes, keeping our team up-to-date with the latest changes in our workflow. The platform's integration with our existing knowledge centers is seamless, creating a unified ecosystem of information. Review collected by and hosted on G2.com.

The biggest challenge we faced was around our content strategy, which required a shift in our organizational thinking. However, our Spekit CSM was instrumental in supporting us through this transition, providing valuable consultation on the best approach to content creation and management. Review collected by and hosted on G2.com.