Solutionreach Reviews & Product Details

The platform provides a good mix of tools to communicate / interact with patients. I think they have the potential to be a good platform to use but it is not polished and has a few rough spots. Review collected by and hosted on G2.com.

Their support process and team are very unpredictable and inconsistent. The people on the team are always professional and want to help. However when you call in for support, you will spend a significant portion of your time on hold; they will follow a scripted troubleshooting steps that may or may not be related to your issue. Escalating to a more technical team or supervisor will mean you spend more time on hold in which you ultimately may not get a person that can actually help.

I have also added products from Solution Reach which typically requires set up by a specialist. This process can take weeks once you sign up online, they will not reach out with a week as stated after you sign up. Again the folks are helpful, but they seam to be understaffed and overwhelemed and unable to train folks fast enough to provide useful help. So ultimately you end up wasting your own time.

Finally, I think the supervisors understand the predicament you are in as many practices are operated by owners with limited time, however if you get a hold of them they will not follow up with you to resolve your issue with you persistantly following up with them. In one instance, I did engage with a very helpful supervisor (Bryce) that understood my predicament and we agreed on a plan of action to address my concerns / issues. However, weeks passed with no update and the agreed upon plan was not completed.

I am in the process of evaluating other providers as the total cost of working with Solution Reach in the past and in the future has far exceeded the value they are providing. Review collected by and hosted on G2.com.

Everything! Our patient engagement and office efficiency are higher than ever before. We are bringing in about $5k-$8k of additional revenue per month since we joined. No shows are almost non existent. Love how easy it is to create, save, and send forms. Review collected by and hosted on G2.com.

nothing. The support staff is awesome and set up was pretty easy. Ease of use is great and we love the automatic write backs Review collected by and hosted on G2.com.

Easy to use interface, with helpful options, that makes practice management easy. Review collected by and hosted on G2.com.

Signs you out regularly but, not a bad thing for patient protection. Review collected by and hosted on G2.com.

I love how involved every member of the company is! From the top to the front line, we are confident that all team members know our account. Review collected by and hosted on G2.com.

The implementation & setup can be tedious, however this is pretty standard with any platform of this nature. Review collected by and hosted on G2.com.

We really appreciated being able to access our data anywhere (browser based). Review collected by and hosted on G2.com.

Their lack of customer support or care for their client's success. unreliable, glitchy product. Review collected by and hosted on G2.com.

Our favorite thing is the text messaging platform, SR intake, and the appointment confirmation both through email/text. It has allowed us to easily contact patients about things that would take time to do through phone calls that required a lot of back and forth. Also before we used this we used to have to do manual confirming which took up an unbelievable amount of time and now we don't have to do it. Review collected by and hosted on G2.com.

I don't like having to input a code in every week so that it can sync with the platform, and I also wish it would update more frequently just to more easily send intake forms when adding patients. I also don't like that the sync randomly stops running from time to time with no reason so then we have to contact the help team for that. Just seems like a lot just to do something that should be easily fixable Review collected by and hosted on G2.com.

I love the texting application called SR Communications - it allows us to have two way texting with our patients which helps prevent no shows, no call - they are more likely to respond via text to cancel or even let us know they are running late. It also helps our front staff from being inundated with calls. Review collected by and hosted on G2.com.

The newsletter option is great but my main dislike is the lack of tools/fonts and creating a modern eblast to our patients. It looks elementary and archaic unless you have a background in coding or graphic design - other apps like hubspot are much better for this reason. Review collected by and hosted on G2.com.

All the technicians I have worked with at Solution reach have solved any issue we have had. They are helpful in the creation of newsletters and just walking you through any technology you need help with. I have found they have short hold times and really care about there clients. We have been with Solution reach from the beginning for their company and they are still fantastic!! Review collected by and hosted on G2.com.

I have not hand any dislikes at this time. Review collected by and hosted on G2.com.

Functional, versatile, user friendly & most importantly, AWESOME support!

Special KUDOS to JayLynn (sp?), who LISTENED, and PATIENTLY walked me through many of the more complex aspects of Reminder Settings, delivery schedules and & templates!! WOW. Review collected by and hosted on G2.com.

Too powerful? Sorry, jokes aside, if you have competent, intelligent and engaged staff who can remember their training and USE all the tools the way they were designed to be used, this system has no flaws. My advice to new users would be for the owner to fully embrace every available tool and understand it completely from the very beginning of the implementation phase, such that they can then train their staff appropriately to properly maintain and operate the full suite of tools to maximize functionality and thereby dramatically enhance practice success. Review collected by and hosted on G2.com.

Easy to set up initially but nothing else. Review collected by and hosted on G2.com.

There is literally no customer support once you are onboarded and running. The customer support only gets you to an off shore call center. Emails with customer service are very difficult and generally take days or longer to get a response. We had a disruption in our sync with our practice management system that caused a full loss of service from SolutionReach. Once we noticed the service had stopped working we tried to contact them. They had no information for us, no idea what was wrong and no solution. Weeks passed and still no solution. Kept telling us they were looking into it via email. When I personally contacted the rep that was supposedly helping use I was given the same answer. They were working on it but he had no idea on a timeline. I asked for daily updates and did not receive any. Called the phone number and was sent to a call center and told rep was on another call. Left my number to call back and never received a call. Email back again and still no ETA on repair. Then told end of the week of 12/27. Nothing. Today got an email (1/8/2021) that they have fixed it. No apology. No refund for lost coverage/service. Review collected by and hosted on G2.com.