Solutionreach Reviews & Product Details

We like Solutionreach because it allows healthcare providers to effectively schedule appointments, communicate with patients, collect feedback and conduct analytics, which can lead to improved patient management and possibly to an improvement in the overall patient experience. Review collected by and hosted on G2.com.

I don't like SolutionReach because sometimes it stops syncing, and as a result, patients get incorrect texts, some features are outdated and lack customization capabilities, and the Help Center is not modern and confusing. Review collected by and hosted on G2.com.

Ease of use. SolutionReach is very user-friendly among all our staff. Sending group texts, emails and newsletters is very quick and efficient. Review collected by and hosted on G2.com.

The only aspect of SolutionReach that isn't favorable is when it stops syncing and patients get incorrect texts due to not having an up-to-date schedule. Review collected by and hosted on G2.com.

The most helpful thing about Solutionreach is how easy and convenient it is. There are so many automatic features that help reduce my workload and make completing my daily tasks easier and faster. I absolutely love the support team, they will help you with any questions you may have! Review collected by and hosted on G2.com.

I think the only negative comment I have about Solutionreach would be in regards to Group messaging. When I send out a group message via email and text, it only gives me a few characters to complete a text. It's extremely hard to offer differnt appointments and be personable with the short amount of characters we can use. The email has unlimited characters but the majority of our patients text more than they use email. Review collected by and hosted on G2.com.

I like that if I call with a technical issue, your technical team knows how to give me a solution to my problem in a clear, concise manner so I can quickly get back to work. Review collected by and hosted on G2.com.

The only downside to solution reach is that it does not allow our patients to give reviews and have them post to other social media platforms to streamline our review process. Review collected by and hosted on G2.com.

It saves the office so much time . Dont have to be on the phone confirming appointments and also reminding them that they are do. I love the newsletters saves the office time from writing them up Solution reach has them ready for you . Review collected by and hosted on G2.com.

I can't say anything wrong I have always had a good experience. My office has been with them for over 16 years. Review collected by and hosted on G2.com.

We love how so many of our patient communication features are all in one place. Our patients love the two-way-texting feature and the ability to get in touch with someone at the office quickly and efficiently to ask questions and change appointments. We regularly use the patient reminders, conversations, newsletters, smart reviews and group messaging features, combining multiple softwares (that we used to use) into one easy-to-use platform! Being able to use our office phone number for two-way-texting makes a HUGE difference, creating a sense of trust and brand for our patients. We couldn't be happier with the amount of function SolutionReach offers. Review collected by and hosted on G2.com.

Some of the features are antiquated, such as Newsletters. SolutionReach has done so much in the past few years to update different functions of the platform, but I'd love to see an in-depth update to the Newsletters feature. Review collected by and hosted on G2.com.

We love that after set up SolutionReach runs on it's own to remind patients of their upcoming appointments Review collected by and hosted on G2.com.

It's hard to find your way around the help site. It's also not multiple appointment friendly. Review collected by and hosted on G2.com.

How easy it is to navigate , send review and communicate with up to date texting . Now a days everyone prefers to text. Review collected by and hosted on G2.com.

Maybe it would be nice for the patients to allow them to choose the preference of how they would like to be communicated. Review collected by and hosted on G2.com.

An amazing time saver! So easy to use and many options detailed to the practice. The text feature is extremely helpful. I love that it offers language edits for patients who need Spanish. Review collected by and hosted on G2.com.

I would like a little more customization for the special needs of our office. We require special needs for our appointment types. It is possible but requires changes through my patient management provider. Review collected by and hosted on G2.com.

When I reach out to support, they are very good at responding in a timely manner. Review collected by and hosted on G2.com.

Lately we have had issues with our sync not working. Review collected by and hosted on G2.com.