Solutionreach Reviews & Product Details

For several years we have used their service. Still satisfied. They really help out on those tasks that are time consuming, and have eliminated us having paper patient forms. They allow patients to pay via text, which is very convenient for a lot of busy patients! They stay on the front line of their field and do not disappoint! Review collected by and hosted on G2.com.

Needing a refresher for some of the services. That does take quite a bit of time, and I don't always have time to go over all of the services they offer. Review collected by and hosted on G2.com.

Solution Reach Conversations is great! We can "text" our patients and they can text us, which they love and it makes communicating for us very easy! Review collected by and hosted on G2.com.

We just implemented SR Intake and have found several things that don't work with it. Also, the inability to send an Intake Form to a new patient is not convenient at all. Review collected by and hosted on G2.com.

Being able to remind patients about appointments, and having the messaging to where a practitioner can message us while in room and vice versa. Also, sending a quick text to a patient to call if we cannot get a hold of them Review collected by and hosted on G2.com.

Patients do tend to text back yes, thank you or such when it is just a reminder, and that pops up as a new message for us. Review collected by and hosted on G2.com.

Solution Reach makes all of their different products easily accessible from their home page! Our office loves SR Conversations app because we find it the quickest way to communicate with our patients in this new technology-driven era. We love the newsletter templates, it makes sending out quarterly newsletter quick and painless. Review collected by and hosted on G2.com.

We have had to speak with customer service several times to reinstall/figure out why Solution Reach wasn't syncing with our appointment book. Review collected by and hosted on G2.com.

It's just so helpful to be able to communicate with our patients in this way. Takes a lot off of our plate, we love it, and so do our patients. Review collected by and hosted on G2.com.

Sometimes patients will complain that they were inundated with texts/emails, so perhaps that can be a little overwhelming at times. Review collected by and hosted on G2.com.

The services offered are great and it isn't that hard to use. Review collected by and hosted on G2.com.

We have constant interruptions in our service and techs who are not sure why it is happening.There also used to be a lot more personalized care and it is very automated now with no regular rep to help us anymore. Review collected by and hosted on G2.com.

I like the fact that it gives our business the opportunity to reach out to our patients conveniently and in a timely manner. Review collected by and hosted on G2.com.

I dislike the fact the updates are not real time. For a clinical, that is a much pain. I also do not like the process of me having to provide "multiply examples" before they can fix any issue. Review collected by and hosted on G2.com.

The program is so easy to use. The set up was a breeze and customer service, is truly service. They are friendly and willing to help! Review collected by and hosted on G2.com.

Really, there isn't much of anything I can think of that I dislike... other than we didn't start using the service sooner! Review collected by and hosted on G2.com.

I love that i can send my patients customized text messages and it syncs with my software Review collected by and hosted on G2.com.

I don't believe there is anything i dislike Review collected by and hosted on G2.com.

Solution Reach has increased our ability to contact patients through text. Review collected by and hosted on G2.com.

There is a limited amount of characters you can send per text. Review collected by and hosted on G2.com.