Solutionreach Reviews & Product Details

Solutionreach is very consistent. I run a busy chiropractic practice and am focused on treating patients. Solutionreach runs automatically in the background and I do not need to touch it at all, which is a huge value for me. I also like that it is HIPPA compliant and integrate seamlessly into the electronic health records software that our practice utilizes. Review collected by and hosted on G2.com.

The email drip campaign (newsletter) feature only allows for you to send one email per week, I would like to be able to send multiple emails per week with this feature. I would also like see some more robust CRM type features added into the Solutionreach platform. I would like to have all electronic communication tools under one umbrella instead of having to utilize multiple different products that do not integrate into each other. I would be willing to pay for this additional feature Review collected by and hosted on G2.com.

I have tested a lot of products and even used a couple before we found Solution Reach but there are none that even come close to what Solution Reach can do.

One last thing that I will mention is that some great companies diminish after a few years because they stay stagnant, Solution Reach is continually seeking ways to add to their product so that it add an increased value to this already priceless product. Review collected by and hosted on G2.com.

The only negative is that there are so many features I have yet to use them all. Review collected by and hosted on G2.com.

Solution Reach has been generally easy to work with and syncs up well with our EMR (General Electric Centricity) to cross-share patient information and account details. They have great customers service and the "help" section of the site has wonderful tutorials if you're struggling with navigating the portal, or setting up a custom communication. It can gather all our information from as far back as the company records go, meaning we can target patients who haven't been here in years - a nice bonus. Review collected by and hosted on G2.com.

Some things are saved in weird places. For example, different communication options and their coresponding reports are all saved under different names in different areas of the portal - so it's not alway user friendly to do a big sweep and check everything at once. All emails should, ideally, deploy out of the same area of the site - but they don't. I wish I could create drag-and-drop custom newsletters (similiar to MailChimp). Review collected by and hosted on G2.com.

Solutionreach is a great too for the medical office staff, it gives you the tools you need, easily, to reach out to patients many different ways! Review collected by and hosted on G2.com.

I can't really say that I dislike anything at this time! Review collected by and hosted on G2.com.

SolutionReach is everything you need for patient communication!

Every day life is SO much better with automated appointment reminders via text and email, automated personalized follow up emails and texts, review requests, newsletters, and direct texting via any desktop or mobile device. Review collected by and hosted on G2.com.

The only thing I can think of that would improve SolutionReach, would be a way to integrate with our phone system. Review collected by and hosted on G2.com.

Texting capabilities using our landline has been amazing! It saves our staff so much time in call-backs and we are able to reschedule cancelled appointements right away via text. Review collected by and hosted on G2.com.

It would be awesome if SR Intake information could be imported directly into the patient's medical history and into smartdocs instead of us having to download and import into smartdocs and enter in medical hx manually - Regardless, it's still better than loads of paperwork Review collected by and hosted on G2.com.

It is a very easy way to keep up with patients and communicate with them. I like that im able to send out text messages when im not able to get them on the phone. most people don't answer their phone anymore but will respond to a text Review collected by and hosted on G2.com.

I haven't found much I don't dislike at this time Review collected by and hosted on G2.com.

Online appointments, Automated Recalls and confirmations. This service increases my patient flow and keeps my current patients returning at appropriate intervals. No show rates have also decreased. Review collected by and hosted on G2.com.

Not everything is automated. Still have some bugs to figure out regarding previous patients when it comes to online appointments. Review collected by and hosted on G2.com.

I love that we can find appointment confirmations in the same place that we do our paperwork. It makes the check-in process super quick and easy! Review collected by and hosted on G2.com.

I would like it if SR intake and SR tablet could work together instead of having to choose one or the other. Review collected by and hosted on G2.com.

Automated and customized messaging is awesome. We also use the texting option every day! Online scheduling is a must for our patients. There are lots of things to love! Review collected by and hosted on G2.com.

Sometimes our portal and software says our pw is incorrect, but later it will work just fine. I'm not sure what the issue is there, but it always lets us in eventually. Review collected by and hosted on G2.com.