Solutionreach Reviews & Product Details

The ability to text patients. The texting ability is very convenient and the patients seem to like the feature as well. Review collected by and hosted on G2.com.

What I dislike most is that our software and Solution Reach do not sync frequently enough. Patients receive reminders after they cancel or reschedule an appointment. Review collected by and hosted on G2.com.

Solutionreach is a great addition to office. It's like having an extra employee who handles communication with our patients. Very user friendly and great support when needed. Would and have recommended. Review collected by and hosted on G2.com.

Nothing! This product texts our patients for almost anything! Review collected by and hosted on G2.com.

We integrated SolutionReach at the beginning of the year. It has helped tremedously with our recalls, appointment reminders, eyewear/contact lens notifications, and two way texting platform. There were a few glitches in the first week or two, but stay in touch with your Rep and they will take care of you. Review collected by and hosted on G2.com.

Not all of their helpful tips are up-to-date in the "Help Center" so it can be confusing. Review collected by and hosted on G2.com.

I love that I can get a representative w Review collected by and hosted on G2.com.

I love that I can get a representative within minutes! There are multiple ways to contact the help desk with concerns. Amazing communication and very thorough with records! Using SR conversations in Multiple Styles that work best for your business. Review collected by and hosted on G2.com.

What is most helpful in SolutionReach is the ability to send campaigns regarding selected segmented demographics. Review collected by and hosted on G2.com.

The least helpful aspect is having multiple locations and having to recreate messages/marketing aspects in each practice. Review collected by and hosted on G2.com.

They people that work with Reach local are amazing. I really love how helpful they are and they act like they are a small company...because they know me and my business' needs! Review collected by and hosted on G2.com.

They might not be the most forward with their technology, but I have seen improvements over the years. Overall, I would say no negatives for this company!! Worth a try. Review collected by and hosted on G2.com.

Make prompts and select who to send to.. Review collected by and hosted on G2.com.

can't attach videos or pictures to text and no automatic welcome text Review collected by and hosted on G2.com.

How you;re able to send patient information with a simple click of a button. So it saves time in your day to do other job duties and tasks. Review collected by and hosted on G2.com.

How it doesn't support VOIP numbers, only analog landline numbers Review collected by and hosted on G2.com.

Solution reach was probably good 20 year ago - however due to change in ownership it has gone down hill. I used it for a brief period and it was not good. The transition was even worse. Review collected by and hosted on G2.com.

Overpriced and basic - competitor products are significantly superior. Also, customer service was terrible. Review collected by and hosted on G2.com.

SR health cares about not only its clients but the patients and families that we serve. Review collected by and hosted on G2.com.

Probably a temporary dislike but integrating SR health with our EMR system will eventually dramatically improve our employee experience. This takes time and effort to achieve. Review collected by and hosted on G2.com.