Signifyd Reviews (352)

Reviews

Signifyd Reviews (352)

4.6
352 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the product for its automated fraud protection and chargeback guarantee, which significantly reduce manual review efforts and enhance operational efficiency. The advanced machine learning capabilities allow for quick and accurate transaction assessments, leading to increased approval rates and reduced financial losses. However, some users note occasional issues with false positives, which can disrupt legitimate transactions.

Pros & Cons

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FA
Fikri A.
Customer success executive
Mid-Market (51-1000 emp.)
"Good solutions for ecommerce fraud protection with intelligence tools"
5/5
What do you like best about Signifyd?

Keep fraud order and attempt at the bay, help business to focus on selling product, not the technical headache on how to securing e-commerce store from fake order and suspicious profile, let the professional to cover it for us. Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

Nothing at the moment, everything that Signifyd has provide for now is enough for our business to run smoothly without having too worry about fraud attempt. Review collected by and hosted on G2.com.

FA
Fraud A.
Fraud Analyst
Mid-Market (51-1000 emp.)
"Excellent tool against electronic fraud"
4.5/5
What do you like best about Signifyd?

I liked it since it was implemented because it completely transformed my work, as it is very good at detection due to its comprehensive protection system and its machine learning model that automates most process and prevent fraud. Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

Signifyd is great but could use some improvement in the quality of its API and documentation. Review collected by and hosted on G2.com.

BA
Bahtiar A.
Marketing manager
Mid-Market (51-1000 emp.)
"Boost customer online payment experience and faster payment approval"
4.5/5
What do you like best about Signifyd?

Faster integration with not only Shopify ecommerce platform, but also many more ecommerce platform like VTEX commerce platform. Block fraud attempt and protecting payment page from fraud orders to successfully purchasing product. Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

More integration option with new ecommerce platform like ESTY, quicker customer support to reply for support tickets. Review collected by and hosted on G2.com.

SB
Stasso B.
Media Coordinator
Mid-Market (51-1000 emp.)
"Protect ecommerce business and customer from fraudster"
5/5
What do you like best about Signifyd?

Easy to monitor rejected and approved payment, filter suspicious customer profile and block payment processing for customer profile with high score for fraud. Easy to choose several ecommerce site to integrate and automatic the fraud scanning and protection. Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

Really good experience after using it for more than three years. Nothing to improve, keep up the good service. Review collected by and hosted on G2.com.

NH
Nik H.
RN
Mid-Market (51-1000 emp.)
"Significantly improve fraud detection for online payment"
5/5
What do you like best about Signifyd?

Signifyd helps us save thousands of chargeback fees by preventing fake orders from making product purchases and even stopping fraudsters from visiting the payment page. It's easy to stop fraudulent activity as it is automated by the system, with no manual operation involved. Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

Need more proactive customer support that checks how we are doing and helps when we are stuck with errors. Good dashboard design, but it could be better. Review collected by and hosted on G2.com.

MP
Marky P.
Fraud Prevention Specialist
Small-Business (50 or fewer emp.)
"Signifyd is great because it guarantees 100% chargebacks"
5/5
What do you like best about Signifyd?

What I liked most is that Signifyd can handle many functions, such as fraud management and chargebacks, and we have a much more comprehensive view. I liked that we were freed from fraudulent orders and are very confident in using it. Overall, I love the interface and the support team, as they answered and resolved any questions we had early on. Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

Its been a good tool so far, and it hasnt caused any serious problems or anything. Thats why I like it. Review collected by and hosted on G2.com.

KD
Kris D.
Project Manager
Small-Business (50 or fewer emp.)
"Signifyd tool that boosts our E-commerce through its functions"
4/5
What do you like best about Signifyd?

What I like is the complete automation that frees up my team, and the financial gaurantee on chargebacks gives us complete peace of mid. Plus, we gain a lot of confidence in accepting high-value orders, which translates into a direct increase in revenue by reducing false charges and, therefore, optimizing workflow. Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

Sometimes the algorithm rejects clients we already know and are legitimate, which is something I dont like at all. Review collected by and hosted on G2.com.

FM
Frank M.
Transaction monitoring analyst
Automotive
Small-Business (50 or fewer emp.)
"No more chargeback nightmares thanks to Signifyd's guarantee, it's amazing."
4.5/5
What do you like best about Signifyd?

Signifyd is guaranteed fraud protection. It is great that in case they authorize an order and it happens to be a fraud they are 100% chargeback, which is a godsend in itself. Another huge gain on our part is the automation. Before Signifyd, we spent hours on end reviewing the suspicious orders manually but Signifyd has done a far better job which has cut down our fulfilment process considerably. It also minimizes unjust rejections catastrophically, which means that we won t be rejecting people who can make us money, who may have seemed shady to our outdated system, increasing our revenues. Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

The price would most likely be my primary objection, the fees on extremely low average order businesses or those with closely margined businesses can easily total up. Review collected by and hosted on G2.com.

KA
Kristi A.
Revenue protection specialist
Small-Business (50 or fewer emp.)
"Signifyd is ideal for avoiding fraud and having peace of mind"
4.5/5
What do you like best about Signifyd?

It offers many important features, but the ones I like most are the fraud protection and the peace of mind it provides. They also provide detailed information on each purchase if we need it, which is a great advantage and one I like. Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

Sometimes it can take a long time to find a specific order. I hope you can solve it. Review collected by and hosted on G2.com.

DG
Darryl G.
Customer Service Coordinator
Small-Business (50 or fewer emp.)
"Signifyd is an exceptional fraud detection product with a great user experience"
4.5/5
What do you like best about Signifyd?

I like that its very useful and easy to navigate, so that when canceling an order, you can access it and see the reason for the cancellation. Its also very use-friendly. I also love the consoles user experience and the chargebacks process, but I really liked its ease of use. Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

From my point of view it has been good, except that on occasion some legitimate orders have been flagged as fraudulent. Review collected by and hosted on G2.com.