As a manager of two shops, one in a standard Shopify subscription ($100k business) and one in Shopify Plus ($1mm business) there is one specific difference that I experience as the user for the day-to-day. The technical support from the Plus program is nearly instant and fantastic. Our Plus site has a ton of custom code and when we hit a wall, Shopify support is able to help us through it. Also being a Plus member, we get early access to some new rollout items. Currently, we have access to multiple discount codes when our standard site does not. There is access to a few more reports too but I don't really look at them. There is a tiny amount in savings per transaction on this level too. Review collected by and hosted on G2.com.
Going from $299 to $2000 is such an extreme jump we're planning on avoiding site customizations to limit the need for such high-level support for our second managed site. Review collected by and hosted on G2.com.
Video Reviews
Intuitive But Impossible To Do Daily Reconciliations
A Must-Have in ECom
651 out of 652 Total Reviews for Shopify Plus
Overall Review Sentiment for Shopify Plus
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Scalability: Handles high traffic and sales volumes effortlessly, perfect for flash sales and peak seasons.
Customization: Offers extensive API access and a flexible theme engine, allowing for highly tailored storefronts.
Automation: Shopify Flow automates routine tasks, streamlining operations and saving time.
Multiplatform selling: Seamlessly integrates with various sales channels, including social media platforms.
Global expansion: Supports multiple currencies and languages, facilitating international growth.
Dedicated support: Provides 24/7 priority support and a dedicated launch manager.
Lower transaction fees: Offers reduced rates compared to standard Shopify plans.
We use it every day.
Its easy to use. Review collected by and hosted on G2.com.
Nothing that stands out. Maybe the cost? Review collected by and hosted on G2.com.
Switching to Shopify Plus has been one of the best decisions for our business. As we grew, we needed a platform that could keep up with our increasing demands, and Shopify Plus has exceeded our expectations. The scalability of the platform has allowed us to handle high volumes of traffic, especially during peak sales periods, without any hiccups. The advanced customization options have been invaluable, enabling us to create a unique shopping experience that resonates with our brand and customers.
One of the standout features is the automation tools, which have significantly streamlined our operations. From order processing to inventory management, tasks that used to take hours are now completed in minutes, freeing up our team to focus on strategic growth initiatives. The level of support provided by Shopify Plus has also been exceptional. The dedicated account manager and priority support ensure that any issues are resolved quickly, minimizing any potential downtime.
Additionally, Shopify Plus's robust integration capabilities have allowed us to seamlessly connect with various third-party apps and services, enhancing our overall functionality. The platform's flexibility has empowered us to experiment with new strategies and scale our business in ways we hadn't imagined before.
Overall, Shopify Plus has not only met but exceeded our expectations, making it an essential part of our business's success. If you're looking for a platform that can grow with your business and provide the tools you need to succeed, I highly recommend Shopify Plus. Review collected by and hosted on G2.com.
While Shopify Plus has been a significant asset to our business, there are a few areas where we feel it could improve. First, the pricing can be steep for smaller businesses or those just beginning to scale. The costs associated with the platform can add up quickly, especially when integrating various third-party apps to unlock additional functionality.
Another downside is the limited flexibility in some areas of customization. Although Shopify Plus offers advanced features, certain aspects of the platform are still somewhat rigid, particularly when it comes to the checkout process. Customizing this crucial part of the customer journey requires either advanced technical skills or hiring a developer, which can be a barrier for some businesses.
Additionally, while the app ecosystem is vast, it can sometimes be overwhelming to find the right tools that genuinely integrate well with Shopify Plus. Not all apps work seamlessly, leading to occasional compatibility issues or the need for workarounds, which can be frustrating.
Lastly, the reporting tools, although comprehensive, can be a bit cumbersome to navigate. Generating custom reports often requires more steps than we’d like, and it would be great to see more intuitive, user-friendly options for data analysis.
Despite these drawbacks, Shopify Plus has been a powerful platform for our business, but like any tool, it’s not without its challenges. Review collected by and hosted on G2.com.
The platform itself is very straight forward, but could be very customized for different business needs. No worries of downtime, or cart not working. Review collected by and hosted on G2.com.
Shopify Payments is a bit of black hole, with them holding your money for 5 days, unlike others that do next day funding.
For larger items that ship via freight, it's harder to configure a shipping calculater.
For larger businesses that need full log history of order or item changes, it's a challange as it's not easy to retrive information.
More simple customizations for the backend could be implemented, like controlling the status of an order (in process, processed), or even adding more larger carriers to the list of carriers when fulfiling an order. Review collected by and hosted on G2.com.
Shopify Plus brings a lot of ease of use when it comes to website design & is feature rich. It also delivers a high degree of peace of mind that you don't find with self hosted websites. Downtime is extremely minimal and you can be assured that the best tech team are fixing the issue. This removes a lot of stress associated with website management. Review collected by and hosted on G2.com.
I've yet to find anything that can't be achieved with Shopify Plus versus other e-commerce platforms but sometimes, you need to look for workarounds or dig a little deeper for more niche features & requirements Review collected by and hosted on G2.com.
What I like the most is its continuous evolution and innovation, and it's clear that there are many resources behind it. The ease of integration of payment methods is amazing. Review collected by and hosted on G2.com.
The changes that have occurred in the process of measuring advertising platforms directly with their APP. Review collected by and hosted on G2.com.
We at under510.com are very satisfied with Shopify Plus! No system out there is perfect but they are without a doubt, best in class. No other e-commerce platform comes close. We run our brand through Shopify everyday 24/7 as a single channel D2C and it has transformed our brand with its exceptional scalability, customization, and seamless integration with third-party apps. The platform handles high traffic effortlessly, ensuring smooth operations even during peak times. The support team is outstanding, providing prompt assistance whenever needed. The ease of setting up Shopify Plus is also noteworthy- essentially plug and play while also being infinitely customizable.
The advanced automation tools streamline our workflows, freeing up time for strategic initiatives. Shopify Plus also makes expanding into international markets a breeze with multi-currency and multi-language support. The robust security measures and 99.99% uptime give us peace of mind. Overall, Shopify Plus is a powerhouse platform that has allowed us to build our brand from the ground up. Highly recommended! Review collected by and hosted on G2.com.
Shopify Plus has exciting quarterly feature launches, but the implementation can be slow, and it's unclear when new features will be available. This can be frustrating, especially since essential features are still lacking, such as the 100 variant/option limitation in product creation. Additionally, while the Theme 2.0 editor shows promise, it still requires improvements. Review collected by and hosted on G2.com.
The most helpful part about Shopify Plus is the data it provides us with! Extremely easy to understand and all together at one place. Its capability about flexible integrations is my favourite. Review collected by and hosted on G2.com.
The structure of the checkout is something I dont like which makes it difficult to use it the way like a Retailer would want to. Review collected by and hosted on G2.com.
Shopify has done a phenomenal job of building their platform. Having been on other platforms (Wordpress, WebShopManager) one of the best part is the eco-system that's been developed and 3rd party integrations. The platform is easy to navigate and the site performance is way up but having a system that natively integrates with so much of our tech stack is a breath of fresh air. Review collected by and hosted on G2.com.
One of the reasons we moved over to Shopify Plus is to take advantage of it's fluid market feature. We're a Canadian company that sells in various markets so this feature was critical for us. However, while it gives us the ability to display currency and shipping options across different markets, it doesn't give us the ability to have multiple FedEx or UPS accounts and it doesn't allow us to deliver inventory based on the warehouse closest to the user. This seems like oversight on Shopify's part. Review collected by and hosted on G2.com.
What I love most about Shopify Plus is its ability to scale effortlessly as your business grows. The platform offers great customization options and integrates smoothly with a variety of apps, making it easy to create a unique shopping experience. Plus, the dedicated support ensures you’re never on your own when you need help, which is a huge plus! Review collected by and hosted on G2.com.
One downside of Shopify Plus is the cost, which can be steep, especially when you factor in the need for additional apps to get the functionality you want. While the platform is powerful, some features you might expect to be included require third-party apps, adding to the expense. Additionally, while the support is generally good, there can be times when it feels a bit slow or not as thorough as you’d like, which can be frustrating when you’re dealing with urgent issues. Review collected by and hosted on G2.com.
