Video Reviews
Great Software for Mobile Service Companies
115 out of 116 Total Reviews for Service Fusion
Overall Review Sentiment for Service Fusion
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Less errors while creating estimates, invoices and getting them Aligned with customer profiles Review collected by and hosted on G2.com.
Nothing specific to dislike I found in the product Review collected by and hosted on G2.com.
Service fusion provides variety of new features that are very useful for everyone who is trying to manage their business. Review collected by and hosted on G2.com.
The user interface is good but can be more refined and better Review collected by and hosted on G2.com.
It's easy to use and it syncing to Quick Books. Review collected by and hosted on G2.com.
It's needs improvement with inventory reports and the ability to issue credit memos to customers and then the ability to apply it to any invoice without back dating the credit. Credit belongs in the current period not the past. Review collected by and hosted on G2.com.
Service Fusion provides a very wide range of tools that helps a lot in scheduling, invoicing and inventory management. It has been very helpful to me due to its excellent dispatch features. The customer service is one of the best i have seen! Review collected by and hosted on G2.com.
Service Fusion has been overall very helpful. One thing I'd like to recommend is to lower the prices as it is jot feasible for small startups. Auto response in support can also see some improvement is quality. Review collected by and hosted on G2.com.
It is very user-friendly. It is also effortless to customize it to fit your company's needs. The search bar at the top has to be my favorite thing, type in whatever info you have, and it searches EVERYTHING! Review collected by and hosted on G2.com.
The app to use on tablets and phone is very limited in what it can do. My company was hoping it would cut down on the techs calling the office so much but the things they call for (PO's, Emailing Invoices, etc) you can not do from the app. Review collected by and hosted on G2.com.
Such great support and SO many functions. I have used other software that charges for all these services that SF includes in their package. It has excellent Dispatch features, and Customer info has many things you can add, Quickbooks Integration and Custom Templates. The customer service is also fantastic. My questions are always answered very quickly. One of the best parts of using Service Fusion is its great price. You get so much value for their straightforward pricing. Review collected by and hosted on G2.com.
Sometimes in the field, the usability and slower download speeds of the app are hard to learn. Mobile devices' functionality could be slightly simpler as it can be harder for older techs to understand. Review collected by and hosted on G2.com.
To start with, they don't require a long commitment to try the software, it is priced per company rather than per user. The initial integration with QuickBooks Desktop was easy to set up. Review collected by and hosted on G2.com.
Where do I start? Past the initial set up it feels like the development team does not listen to its users and it is full of half baked features that do not work. To make matters worse, they seem to introduce more half baked features to look good on a cut sheet. As a long term user of the platform, when we signed up, it was far better than many of its competitors, based on the sell sheet, but the improvements are very few, even ones that could be easily implemented. Review collected by and hosted on G2.com.
The UI was ok, however navigating was tedious and the software was priced high for a small start up. Review collected by and hosted on G2.com.
We purchased a business that was using SF and we were excited to get started. However our welcome was "we need your credit card..." Not Welcome, let's set up a call and walk you through our platform. Support auto response was quick but send irrelevant information. Review collected by and hosted on G2.com.
The fact that you can charge a job without creating an invoice Review collected by and hosted on G2.com.
I use it on my phone. The desktop version.
And the issue I am having is when a message comes on the "x" to turn it off does not fit on the screen and so I cannot use it when there is a message like this one for a review. I also cannot logout bwcausw the emblem I need to click is not fitting on ghe screen so I cannot access account settings through my mobile device. Review collected by and hosted on G2.com.
