FieldPulse Reviews & Product Details

It helps me be as efficient as possible, and any time I have questions or concerns I get responses quickly. It keeps all of my customers organized with all of their information for potential warranty issues, and allows us to keep notes on customers to help assist them to the best of our abilities on any future service calls. Review collected by and hosted on G2.com.

The two things I currently would like to see improved with FieldPulse are. First the amount of available for use in offline mode, much of my service area is remote with no cell service and creating invoices, estimates or even accessing the pricebook is not possible while at these locations. Second is the search optimization in the items list, if the item isn't typed in exactly as it was when uploaded into the system it will not find the item and will automatically prompt to create a new item. Review collected by and hosted on G2.com.

The scheduling and invoicing tools did the basic job day to day while we used them. Our techs picked up the mobile app without much training. Review collected by and hosted on G2.com.

Customer support is the worst I've dealt with in 40 years of business. When we decided to leave, we asked them to release our business phone number. That number has been ours for 30 years. It's on our trucks, our ads, and in our customers' phones. 20 days later, it still hasn't moved. My account rep Ryan hangs up every time I call. 10 calls, no answers, no timeline. FCC rules say a phone provider can't refuse or stall a valid port request. Review collected by and hosted on G2.com.

The best thing that I've experienced with FieldPulse is the immediate support from the team to help with immediate issues or training needed for the products. I'd like to specifically call out Erica and Andrew as they have been instrumental in the support they have offered when converting over to FieldPulse from everything being paper. We've been able to integrate multiple platforms into the software to fit our needs. We've also been able to give feedback on certain aspects of the platform that they have made timely adjustments to where needed. Review collected by and hosted on G2.com.

Can sometimes be a bit slow, or have issues uploading photos but reuploading can resolve this. Review collected by and hosted on G2.com.

FieldPulse has simplified a lot of our processes for us. The fact that the mobile app is easy to use for the techs in the field is worth it 100%, but there are so many other benefits as well! Review collected by and hosted on G2.com.

There are a couple things that I have struggled with, one being the price book. However, this has nothing to do with FieldPulse itself. It’s more to do with our robust and complicated price book which is the path we chose to take. Also, the FieldPulse team has been incredibly helpful in every step of building out our price book. The chat function could be improved, but FieldPulse makes up for it with their help button and frequent meetings with your personal support member! Review collected by and hosted on G2.com.

What I like most about FieldPulse is that it brings our operations together in one platform. We use it to manage scheduling, dispatching, estimates, invoices, customer information, and technician workflows without constantly switching between multiple systems. The mobile app makes it easier for field technicians to access job information and update work in real time, while the office has better visibility into job status and customer communication. We've also found the performance, integrations, and automation capabilities helpful as we've continued to streamline our accounting and operational processes. Overall, FieldPulse has given us a much better foundation for standardizing workflows and improving efficiency across the business, with fair prices and a seamless onboarding. The support provided by Eva Kaganovsky has exceeded our expectations and are very happy to have her alongside us. Review collected by and hosted on G2.com.

FieldPulse has improved significantly, but there are still areas where the platform could be more streamlined. Certain workflows take more clicks than they should, especially when switching between dispatching, invoicing, and reporting. The reporting tools are powerful, but building highly customized reports can be time-consuming, and I’d like to see more built-in dashboard options. There are also a few places where deeper integrations and more automation would cut down on manual work, particularly for accounting and operational reporting. That said, the company consistently releases new features and takes customer feedback seriously, so it’s clear they’re continuing to invest in making the platform better. Review collected by and hosted on G2.com.

There are many features in Field Pulse that I really like, and my team finds the system easy to use. I also appreciate that they offer different ways to communicate with both customers and team members.

Clear Path has been great for our company. It has helped new team members understand exactly how to move through each call, which keeps everyone consistent. I also just learned today that we have the ability to track customer assets, and that will help us stay organized when it comes to follow-up services and warranties.

Customer service has been great as well. My customer success representative is Rene, and he has been amazing to work with. He responds quickly whenever I have an issue, and he always follows through on anything I request his assistance with. Review collected by and hosted on G2.com.

Reports is probably the only feature I dislike. I find it to be a little confusing for the average user. I wish there were prebuilt templates for reports. Review collected by and hosted on G2.com.

FieldPulse is AMAZING!! Our previous service scheduling and invoicing platform was a patchwork of separate apps under one umbrella that was incredibly cumbersome to both administrative staff and our field technicians. Not so with FieldPulse! We very quickly acclimated to the platform with the help of detailed onboarding Josh Fritz in the beginning, and then with Emily Scherer, our current Account Representative, who is nothing but a joy to work with. Her simplified explanations and responsiveness (even with my repeated questions) alone make the experience with FieldPulse a blessing. But just the sheer streamlined experience, from creating a service work order to adding customers and work scopes and creating material lists, then adding site visits - it's super easy, barely an inconvenience. The guys out in the field find it very simple to use. And the color-coding really helps too!

Overall, I would recommend to any service-oriented business of any size, shape or form. Kudos to Emily and everyone at FieldPulse for offering such a great product and really delivering on customer service! Review collected by and hosted on G2.com.

Sometimes there are processes (like creating a Material List template, then having to go BACK and create the actual Material List) that feel like they could be refined or at least not seem like double work. But the caveat to that is, again, Emily's responsiveness and FP's constant innovation. Review collected by and hosted on G2.com.

The customer service is very responsive and genuinely helpful. They’re always looking for ways to improve the platform, and they consistently check in to ask how they can better support us in achieving our goals. Review collected by and hosted on G2.com.

Features that should be available in certain sections aren’t there, even though they do exist in other areas of the platform. Review collected by and hosted on G2.com.

As the owner of Cool Air M.D. Air Conditioning & Heating, switching business software is never a small decision. After moving from FieldEdge to FieldPulse, I can honestly say the experience has been excellent.

The onboarding process was smooth, and the support from Will, Austin, and Amy has been outstanding. They have been responsive, knowledgeable, and genuinely invested in helping our team succeed.

What impressed me most was how quickly our office and field staff adapted to the platform. The estimate and proposal tools alone have already paid for our investment in the software. We are creating professional proposals faster, staying more organized, and managing customers, scheduling, and jobs more efficiently than before.

FieldPulse has helped us streamline our operations while continuing to grow our business, and the team behind it has been great to work with every step of the way.

If you're a service contractor looking for a software platform that can help organize and grow your business, I would absolutely recommend taking a serious look at FieldPulse. Review collected by and hosted on G2.com.

nothing im just typing 37 words in this box cause u make me Review collected by and hosted on G2.com.

In our small specialty roofing business, we have found FieldPulse to be an excellent comprehensive platform. Customer data, estimates, and invoices were a must. Harder for us to find was a platform that also offers e-sign documents, online payment processing, and printable, no-pricing-listed Work Orders for our field crews. FieldPulse does all of it, and more. It is the next best thing to proprietary software (which would be way out of our budget), because FieldPulse is highly customizable for different ways of running a business. Integrating with Quickbooks is the icing on the cake. Review collected by and hosted on G2.com.

I did not expect it to take me almost 2 years to fully learn and integrate FieldPulse. We were actively using some of it within 2 months, but after 15 years of using 2 other platforms it was difficult for us to learn this new (to us) system. I'm not sure it could be done any differently though... the very thing that we appreciate (highly customizable), is also the reason that it is complicated and detailed to learn. Extra support IS available as well. Sometimes their reps respond quickly, sometimes it takes 24 hours. Review collected by and hosted on G2.com.