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Service Fusion Reviews & Product Details - Page 2

Service Fusion Overview

What is Service Fusion?

Service Fusion is a simple, powerful field service management software, offering a variety of features such as customer management, invoicing & payments, inventory management, time tracking, and reporting. The software is available on desktop and mobile apps to connect office staff, technicians and clients.

Service Fusion Details
Product Website
Languages Supported
English
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Product Description

Service Fusion helps service companies manage customers, complete jobs & estimates, send invoices, track inventory, and more.

How do you position yourself against your competitors?

No Per User Fees. No Contract Requirements.


Seller Details
Company Website
Year Founded
2016
HQ Location
Denver, US
LinkedIn® Page
www.linkedin.com
1,752 employees on LinkedIn®
Ownership
NASDAQ: EVCM
Description

EverCommerce is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, EverCommerce solutions include end-to-end business management software, integrated payment acceptance, marketing technology, and customer engagement applications.


MW
Overview Provided by:

Recent Service Fusion Reviews

SS
Stacey S.Small-Business (50 or fewer emp.)
0.0 out of 5
"Dishonest and does not deliver."
We never had the chance to implement it due to lack of setup
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
4.5 out of 5
"New User learning fast!"
Functionality and ease of instructions has been awesome.
FM
Flor M.Small-Business (50 or fewer emp.)
5.0 out of 5
"Service Fusion is very user friendly"
It is super easy to use, I was able to learn how to use it in a very small amount of time with minimal training.
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Service Fusion Media

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Video Reviews

115 out of 116 Total Reviews for Service Fusion

4.1 out of 5
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Service Fusion Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Service FusionQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
EB
Chief Operations Officer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Service Fusion?

It is very nice for invocing. Good quality information tracking. Review collected by and hosted on G2.com.

What do you dislike about Service Fusion?

No Live pricing model. No option for AR/AP aging reporting in the software. No live data integration for material data input. Review collected by and hosted on G2.com.

What problems is Service Fusion solving and how is that benefiting you?

Service Scheduling, Service Call tracking and tech to writer communication Review collected by and hosted on G2.com.

TB
Risk Advisory Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Service Fusion?

Service Fusion has a very intuitive user interface that allows user toe asily pick it up and the features are easily adapatbale amongst multiple formats (phone, tablet, computer). Review collected by and hosted on G2.com.

What do you dislike about Service Fusion?

The reporting section of the application is not ideal for our Finance and Accounting team as the reports are not user friendly and require multiple iterations of data manipulation Review collected by and hosted on G2.com.

What problems is Service Fusion solving and how is that benefiting you?

Service Fusion is allowing our company to get real time updates on services being performed rather than updates that were sometimes on a periodic basis when people had time to make updates. By using Service Fusion they are able to quickly and efficiently make updates to projects. This has allowed us to get real time reporting and metrics updated. Review collected by and hosted on G2.com.

Response from Melanie Wright of Service Fusion

Thank you for your feedback. We are happy to hear Service Fusion is helping to make your business more efficient and efficient.

AS
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Service Fusion?

Its easy to use! The set up was even easier. They are able to integrate all your customers and their info easily. There are so many features that service fusion has. Its so personalizable to your likings. Customer support is easy to reach as well. They are very repsonsive over email as well as over the phone. We use this program for our every day operation and its has helped our company in so many ways. I recommend this program to everyone Review collected by and hosted on G2.com.

What do you dislike about Service Fusion?

I wish service fusion made keeping up with maintences a little bit easier Review collected by and hosted on G2.com.

What problems is Service Fusion solving and how is that benefiting you?

Service fusion helps us get paid quicker and easier as well. Instead of using a 3rd party app to collect payment and taking up more time, with service fusion the technicians can take payment right in the service ticket area. Review collected by and hosted on G2.com.

Response from Melanie Wright of Service Fusion

Your feedback is so valuable to us! Thank you so much for taking the time to write us a review.

HV
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Service Fusion?

The workorder/ calendar set up is easy to use Review collected by and hosted on G2.com.

What do you dislike about Service Fusion?

The search function. I often have trouble finding what I'm looking for, and have to search multiple ways. Also, my technicians HATE the app. It is very cumbersome to use. Review collected by and hosted on G2.com.

What problems is Service Fusion solving and how is that benefiting you?

Automoated invoicing is helping us not lose out on money owed. We have it set up to auto send invoices when we invoice out a job. I wish there was a way to opt NOT to auto send on certain jobs. Sometimes the customer does not owe yet, or I need to send the invoice from a different template, and then I end up sending them double invoices. Review collected by and hosted on G2.com.

Response from Melanie Wright of Service Fusion

Thank you so much for your feedback. Service Fusion has big plans of improvement for both the search function and mobile app in the new year. Stay tuned for updates!

SS
Digital Marketing Executive
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Service Fusion?

I like the features such as Scheduling appointments with applicants and engineers, and send reminders, Sending technicians to selected areas based on their skills and availability also it was easy to use. Review collected by and hosted on G2.com.

What do you dislike about Service Fusion?

When multiple engineers are assigned to a project, users report challenges when they see real-time updates on the calendar homepage. Review collected by and hosted on G2.com.

What problems is Service Fusion solving and how is that benefiting you?

Information such as customer profiles, business profiles, and service histories can be scattered across platforms, hindering communication and collaboration. Service Fusion provides a central location, ensuring everyone has access to the latest information, and improves communication with team. Review collected by and hosted on G2.com.

Response from Melanie Wright of Service Fusion

We are glad to hear Service Fusion is helping to streamline your business. Thank you for your review!

HS
Associate
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Service Fusion?

It provides all the services which are related for commercial trades

It helps in HVAC, Plumbing, etc. Review collected by and hosted on G2.com.

What do you dislike about Service Fusion?

If we want to upgrade the plan from our existing plan then they do not provide any adjustments additional off for existing membership price Review collected by and hosted on G2.com.

What problems is Service Fusion solving and how is that benefiting you?

It helps to view track and enhance our experience for bill processing so that we can easily use our services and track them and decides accordingly what to do in future. Review collected by and hosted on G2.com.

Response from Melanie Wright of Service Fusion

Thank you so much for taking the time to leave us a review!

RM
Associate Software Engineer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Service Fusion?

It helps user to track usage for trades and it is the right choice for managing customers Review collected by and hosted on G2.com.

What do you dislike about Service Fusion?

Even if we want to upgrade our plan from low to high it doesnt take current price so not worth to upgrade if you are having any plan its better to use when we dont have any plan Review collected by and hosted on G2.com.

What problems is Service Fusion solving and how is that benefiting you?

It helps me to track my payments which is used to consume the services Review collected by and hosted on G2.com.

Response from Melanie Wright of Service Fusion

Thank you for leaving us a review!

Verified User in Facilities Services
UF
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Service Fusion?

- Ease of setting it up

- Easy to use and learn. In short, good UX

- Integration with Quick Books

- Accessible customer support team and quick response Review collected by and hosted on G2.com.

What do you dislike about Service Fusion?

- Expensive pricing

- UI lag (slow sometimes)

- Initial onboarding is bit difficult and can be simplified and made better. Review collected by and hosted on G2.com.

What problems is Service Fusion solving and how is that benefiting you?

It helped us achieve the operational efficiency. Over the other softwares, this one is quite easy to use. So, post onboarding it's smooth experience to work with this software. Our staff on the road requires minimal attention to take any action which is a great balance between using a software and completing the operations as well. Review collected by and hosted on G2.com.

Response from Melanie Wright of Service Fusion

We are happy to hear our software has helped you to achieve operational efficiency. We are in the process of making improvements to our onboarding experience for our users as well as making updates to the back office to allow for a better user experience.

RF
System Engineer
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Service Fusion?

User friendly interface, easy to navigate interface which reduce the learning curve for new users Review collected by and hosted on G2.com.

What do you dislike about Service Fusion?

Customer service needs to be improved, which is the only dislike about service fusion Review collected by and hosted on G2.com.

What problems is Service Fusion solving and how is that benefiting you?

Service fusion integrates with various third party applications. Also scalable suitable for small to medium sizes business looking to grow Review collected by and hosted on G2.com.

MF
Sr. Technical Recruiter
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Service Fusion?

Working with Service Fusion is easier because of providing services and the user experience provided is better than other. Review collected by and hosted on G2.com.

What do you dislike about Service Fusion?

Started working with thia a few weeks ago, it has no issues from our side as of now Review collected by and hosted on G2.com.

What problems is Service Fusion solving and how is that benefiting you?

Basically, Service Fusion is used in Field service management type of companies and it benefits the users with it's pre-called tracking system and for small scale businesses, it benefits even more effectively. Review collected by and hosted on G2.com.

Response from Melanie Wright of Service Fusion

So glad to hear Service Fusion has been a good fit for your business.