375 Secureframe Reviews
Overall Review Sentiment for Secureframe
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The app is intuitive to use and addresses most of our security and policy needs. The collaboration aspect is especially helpful because most of our usage involves filling out infosec and data due diligence forms for prospects and clients which require input from multiple cross functional teams. I also love the web plugin feature since it helps me speed up responding to online data due diligence forms by minimizing the amount of back and forth between resources. Review collected by and hosted on G2.com.
It can take an inordinate amount of time to upload Questionnaires, which can be frustrating. And sometimes Questionnaires don't upload altogether. I also wish there was more flexibility and variety with respect to the different types of question categories available when uploading Questionnaires. We deal with a large variety of data due diligence questionnaires from prospects and clients in a variety of formats that aren't all accounted for in the app (i.e., multiple choice, yes/no/not applicable, multiple select, etc). I also wish it were possible to search policies by keyword, not just by title. Review collected by and hosted on G2.com.
The amount of integrations allows us to track compliance across our entire suite of tools. We check SecureFrame frequently to ensure compliance. The tool makes seeing evidance easy, is very easy to deploy, and so far we've had very few issues. Review collected by and hosted on G2.com.
There are some UI bugs that cause some distress, however once you know what these are, its not particularly impacting of the day to day operation. Review collected by and hosted on G2.com.
Secureframe's communication stands out to me. They're always on point with detailed answers whenever I'm in a bind with questions. Plus, they don't just stop at one solution; they lay out all the options right from the start, which cuts down on the email ping-pong. Their suggestions often end up being oriented with our future goals anyways. So it works out well. Review collected by and hosted on G2.com.
To be honest, my dislikes about Secureframe were mostly about the web interface and how it felt to use it. But I've got to hand it to them, every time I've flagged something, they've taken it to heart and improved the experience. Sometimes it was a random emprovement I saw later down the road, sometimes they'd let me know something was specifically implemented. I am not sure if this was because it was already on the roadmade, or if it was possible it wasn't. Now, finding something to dislike is more of a difficult find since... it has been rather smooth-sailing since then. Review collected by and hosted on G2.com.
I think it's easy to use with a clean User Interface. I really like the customer support and the automation features such as integrating with AWS. Review collected by and hosted on G2.com.
It would be nice if it provided more help for terraform and had more instuctions for everything. Review collected by and hosted on G2.com.
They genuinely want to see you succeed. They are always responsive and demonstrate true professionalism. Review collected by and hosted on G2.com.
There was really no downside to my interactions with Secureframe Review collected by and hosted on G2.com.
More than even the wonderful product and service Secureframe offers, my interactions with the team have really set them apart. During the sales process Andrew was a great guide who really helped me understand what I would need. I didn't feel pressued or sold to, in fact he helped me find a much more cost effective way to achieve my goals. My account manager Bruce has also been great to work with and always empathetic to our particular challenges and needs. Great people make all the difference! Review collected by and hosted on G2.com.
So far nothing bad to report, the team has been helpful to resolve all challenges. Review collected by and hosted on G2.com.
Secureframe works well for integrtaing with Azure platform and ensuring that we are maintaining compliance for SOC, ISO & HIPAA requirements. It continuously monitors and provides comprehensive testing to ensure our success. Review collected by and hosted on G2.com.
It would be helpful to allow for "Bulk" setting of dates for the tests.
Requiring additional cost for Trust Center. Review collected by and hosted on G2.com.
Secureframe is so easy to understand/ use. The implementation process was very well explained, making onboarding and integration smooth. The employees & account managers are incredibly responsive and helpful. The trust center is so helpful for sending to clients. Review collected by and hosted on G2.com.
It's pricey but at the end of the day still worth it! Review collected by and hosted on G2.com.
A structured way to follow my organizations security controls, and easy to follow guidelines on how to improve our security posture. Review collected by and hosted on G2.com.
The UI could be more intuitive for users who are not that experienced with different security standards. Review collected by and hosted on G2.com.
