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140 Searchspring a division on Athos Commerce Reviews

4.6 out of 5
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Searchspring a division on Athos Commerce Pros and Cons

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Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Searchspring a division on Athos CommerceQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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MJ
Small-Business(50 or fewer emp.)
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Review source: Seller invite
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What do you like best about Searchspring a division on Athos Commerce?

the ability to control so much data and be able to utilize it for business growth. Review collected by and hosted on G2.com.

What do you dislike about Searchspring a division on Athos Commerce?

nothing. I love all the features and the support. Review collected by and hosted on G2.com.

Response from Search Spring of Searchspring a division on Athos Commerce

Thank you for the 5-star review, Michelle. You're the best! There isn't anything we dislike about you either! ;-) Looking forward to working with you more!

Verified User in Apparel & Fashion
AA
Mid-Market(51-1000 emp.)
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What do you like best about Searchspring a division on Athos Commerce?

Searchspring has provided us with the best search experience as possible. Gave us endless support with integration, new projects & endeavours. Review collected by and hosted on G2.com.

What do you dislike about Searchspring a division on Athos Commerce?

As we all can probably admit, we all like instant results, so indexing can take quite a bit of time. But understandably so. Review collected by and hosted on G2.com.

Response from Search Spring of Searchspring a division on Athos Commerce

Thanks for your review! We are happy to hear about your positive experience with Searchspring and higher conversion rates! We love that our merchandising is helping simplify processes and saving you time. We also agree that "quicker is better" and have shared your feedback on indexing times with our product team.

RD
General Manager
Small-Business(50 or fewer emp.)
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What do you like best about Searchspring a division on Athos Commerce?

Good ROI and help when you need it. Fast Review collected by and hosted on G2.com.

What do you dislike about Searchspring a division on Athos Commerce?

Requires serious time to learn the platform Review collected by and hosted on G2.com.

Response from Search Spring of Searchspring a division on Athos Commerce

Thank you for choosing Searchspring and for the positive review.

Verified User in Consumer Electronics
UC
Mid-Market(51-1000 emp.)
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What do you like best about Searchspring a division on Athos Commerce?

The white glove implementation makes the onboarding process easy-peasy. Although it does take some time to get it going considering our search includes a vehicle fit guide, the learning curve is a bit to get familiar around the tools. But the customer success manager and the project manager have been a great help in adapting their tool. It's a powerful merchandising tool. Review collected by and hosted on G2.com.

What do you dislike about Searchspring a division on Athos Commerce?

Take some learning curve to fully use the tool as you can. Review collected by and hosted on G2.com.

Response from Search Spring of Searchspring a division on Athos Commerce

Thanks for sharing your positive review!

Verified User in Consumer Goods
AC
Mid-Market(51-1000 emp.)
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What do you like best about Searchspring a division on Athos Commerce?

Searchspring has been great at helping us through the transition from our previous, onsite search software, and they are great business partners. I'm a fan! Review collected by and hosted on G2.com.

What do you dislike about Searchspring a division on Athos Commerce?

Nothing comes to mind. The service and customization is great. Review collected by and hosted on G2.com.

Response from Search Spring of Searchspring a division on Athos Commerce

Thanks for sharing your positive review and your experience with Searchspring!

Verified User in Apparel & Fashion
AA
Small-Business(50 or fewer emp.)
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What do you like best about Searchspring a division on Athos Commerce?

Searchspring has wholly improved our website's functionality and changed how we think about search as a powerful marketing tool. Review collected by and hosted on G2.com.

What do you dislike about Searchspring a division on Athos Commerce?

Great tech support, but being offshore means some delayed response times. Excellent local support from our account manager helps balance this out. Review collected by and hosted on G2.com.

Response from Search Spring of Searchspring a division on Athos Commerce

Thanks for the positive review. We believe that our customers – large and small – deserve nothing but the best! Please never hesitate to reach out and let us know how we can improve or how else we can help you optimize your site!

Verified User in Apparel & Fashion
AA
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: Seller invite
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What do you like best about Searchspring a division on Athos Commerce?

Searchspring is SO user friendly. Capabilities are great and it makes it really quick to merchandise lots of categories quickly. Review collected by and hosted on G2.com.

What do you dislike about Searchspring a division on Athos Commerce?

There could be more metrics to improve boost rules. Customisations can be really slow as the team is small. Review collected by and hosted on G2.com.

Response from Search Spring of Searchspring a division on Athos Commerce

Thank you for leaving a review. If there’s anything else we can improve, please let us know.

RS
Senior E-commerce Manager
Small-Business(50 or fewer emp.)
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What do you like best about Searchspring a division on Athos Commerce?

We use rules globally for our merchandising.. Review collected by and hosted on G2.com.

What do you dislike about Searchspring a division on Athos Commerce?

Hard interface, not too user friendly at first. hard to get used to Review collected by and hosted on G2.com.

Response from Search Spring of Searchspring a division on Athos Commerce

We are so glad you've had a positive experience with Searchspring. Your support is invaluable to us Rosie. We will pass this feedback on to the team.

Verified User in Consumer Goods
UC
Small-Business(50 or fewer emp.)
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Review source: Seller invite
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What do you like best about Searchspring a division on Athos Commerce?

The ability to search for compatible products through the long description on our site. Review collected by and hosted on G2.com.

What do you dislike about Searchspring a division on Athos Commerce?

Nothing too significant - the index could be a little bit more consistent. Review collected by and hosted on G2.com.

Response from Search Spring of Searchspring a division on Athos Commerce

Thanks so much for the positive review! We are happy to hear Searchspring is helping with so many pain points! We also appreciate the feedback on indexing and have reported it to our product team.

Verified User in Consumer Goods
UC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Searchspring a division on Athos Commerce?

Search works well, in-line banners are easy to use and a nice feature, and the support team has been great. There are more features than I was expecting. Review collected by and hosted on G2.com.

What do you dislike about Searchspring a division on Athos Commerce?

It would be nicer if we could mix and match boost rules instead of fulfilling one and then the next. There isn't any click tracking built in for in-line banners. Review collected by and hosted on G2.com.

Response from Search Spring of Searchspring a division on Athos Commerce

Thanks so much for the wonderful review! We're happy to hear that Searchspring is providing you with tools to improve merchandising and search! We also appreciate the special Customer Support team callout! We have sent your feedback on boost rules and inline banners to our product team.