Searchspring a division on Athos Commerce Reviews & Product Details

Upsides include not only the technical support but the diverse product stack. We began with search, and now use them for collection page, personilisation, cross-sell, bundles, and even integrate them with Klaviyo to increase CTR of our flows and campaigns. Ease of implmentation was and has been great, almost fully looked after by the team. Review collected by and hosted on G2.com.

The dashboard itself is a little "old", but that's barely a dislike, because it works. I would rather have a plain looking dash than something fancy that doesn't do it's job. We use the dash frequently because it's super intuitive and easy to find things. Review collected by and hosted on G2.com.

Springspring is a strong and robust platform with all the features want for this kind of software. Review collected by and hosted on G2.com.

They really fall apart in customer service unless a ticket is marked urgent; they have 3 week turnaround on responding to tickets in the busier months. This means you have to overreact or be patient to get something resolved. They also lock you into automatic year-long contracts, so they have no incentive to help you. Review collected by and hosted on G2.com.

Searchspring is fantastic for its powerful search and merchandising capabilities, which boost product discovery and personalize shopping experiences, ultimately driving higher conversions. Review collected by and hosted on G2.com.

A potential drawback of Searchspring could be its learning curve, especially for users who are new to advanced search and merchandising tools. Review collected by and hosted on G2.com.

Nothing. They were terrible to work with. Employees didn't know the product, and they delivered nothing and charged us $5000. They strung us along for months and where not honest. Review collected by and hosted on G2.com.

Unable to deliver a B2B experience on Hubspot. There was no way, from day #1, that they had compatibility with Big Commerce B2B. VERY dissappointing. Review collected by and hosted on G2.com.

how simple it is to cutomise search results and improve the shopping experience without needing advanced tech skills, plus their support team is super responsive. Review collected by and hosted on G2.com.

some of the more advanced features, like setting up complex merchandising rules, have a bit of a learning curve and can feel overwhelming at first. Review collected by and hosted on G2.com.

I like how customizable it is and provides us with options that our other search providers and ecomm platform simply couldn't. Review collected by and hosted on G2.com.

It has taken us awhile to get up and running with all of the features available to us. Review collected by and hosted on G2.com.

The Searchspring support team is excellent and very responsive. Setup time is fairly quick and the platform allows for a fair amount of personalization / customization with how results are shown.

Everything you need from an advanced site search platform is here: redirects, synonym matching, autocomplete with images, date based merchandising, boosting rules, custom facets based on product type, customization of facet appearance, landing pages, banners, ribbons, data analysis, it's a fully developed product and loads extremely fast.

It's also priced fairly. Review collected by and hosted on G2.com.

no product is perfect, including this one:

dynamic search result pages produce virtually zero SEO benefit. We switched out some top-performing pages that called back products from our database for searchspring powered pages as they loaded faster, and the pages immediately lost ranking. If you know this going in, you can plan accordingly.

there is no out-of-the-box way to search 'non-product' content, like a blog or resource articles. You can use redirects and it could be possible with a supplemental feed but that's a minor negative. Review collected by and hosted on G2.com.

Searchspring has been a vast improvement over our previous search and filter provider. The search logic is such a time and worry saver - we no longer have to manually accounting for plurals or every possible typos! And whenever I have a question or issue, our customer success manager and the support team have been incredibly helpful. Review collected by and hosted on G2.com.

The only things I dislike are the need to reach out to Searchspring whenever we want to pull in a new data field to our feed (however, whenever I make such a request they respond quickly so it isn't a big issue, just more of an annoyance) and the inability to set the collapsed/expanded filters at the collection or search level in merchandising campaigns. Review collected by and hosted on G2.com.

Searchspring has really allowed us to take our on-site conversion optimisation to the next level. It's a platform that combines multiple functions which allows you to have a cleaner tech-stack. The team was amazing with their response times during the discovery and set up phase and I couldn't recommend them enough. If you're looking for a tool that will save you time, help with conversion, plus display the analytics you need to make better informed decisions for your business, I wouldn't look further. Review collected by and hosted on G2.com.

No big downsides at all except that new clients should know that they will need to allocate adequate time to clean up their tagging systems internally to ensure they're utilising Searchspring to its full potential. Review collected by and hosted on G2.com.

I've been using SearchSpring for the past three years in my company to manage many websites. Their marketing tool, including landing pages, search edit or category edit pages, is easy to use. The analytics tool, zero-result search, is also convenient for identifying and correcting zero-result inquiries.

Their automated personal recommendation is also proving to be an asset without which we cannot do business. It has captured many web sales and is very customizable and easy to use.

The Customer Service and Technical team are also very responsive and knowledgeable.

My experience with SearchSpring has been excellent. It's an essential tool for CBC Group E-Commerce operations! Review collected by and hosted on G2.com.

Honestly, I do not have any complaints about this application. Review collected by and hosted on G2.com.