Searchspring a division on Athos Commerce Pros and Cons

Nothing, the experience as a whole has been negative. From aggressive sales, not the most helpful onboarding and implementation team. Review collected by and hosted on G2.com.

Sales team was aggressive, they sell it as incredibly compatible and that it works as we need it to.

However, because they don't offer a trial (for implementation), you can't see if there are compatibility issues (and their team is not good at articulating the features/how it works) until the agreement is signed.

Since then, we've discovered that we can't use it (if we do, it's in a limited capacity), but we can't get out of the contract either. And the team is not helpful in getting us to a solution and you're kind of treated more so as a burden than a customer (ex: asked for documentation on all the features and how they work - got a link to matrix and when someone walked us through the backend, it was laughable)

So definitely not advisable for cost-conscious start-ups - better to use a native (to your eCommerce platform -- Commerce or Shopify have built-ins) solution. Review collected by and hosted on G2.com.

I like the capabilities of Search Spring a lot and I do feel like they are the best in class for smart merchandising. I think the different variables with which you are able to customize the ordering of products on PLPs coupled with the ability to customize the visual appearance of PLPs is a huge benefit to any DTC brand. Review collected by and hosted on G2.com.

I wish the platform was a little easier to use and a little more intuitive. Sometimes the back end can feel like you need to understand HTML in order to use it. I think the platform couple benefit from a behind-the-scenes facelift. I also think its compatability with other Shopify apps could be improved. Review collected by and hosted on G2.com.

Customer Support, Ease of Use, Extra features Review collected by and hosted on G2.com.

Some of our customizations don't allow us to use all of Searchspring's features but that's more on us than on them. They have a lot of great features, but reporting on banners & recommendations could be better Review collected by and hosted on G2.com.

Searchspring also has excellent customer support, especially Gabriel and the support teams are very responsive and helpful throughout any troubleshooting and new feature integrations. Review collected by and hosted on G2.com.

The only thing is the loading time for viewing each report takes a long time to load, it would be nice if it could load faster Review collected by and hosted on G2.com.

The product itself is best-in-class. Very much appreciate the continued improvements and additional functionality added to the core product. Review collected by and hosted on G2.com.

Communication has always been an area that could use improvement. With the recent hires, I see that this may improve, but it's important the clients feel like they are a priority and have timely responses. Multiple times reached out to SS to ensure an client's email gets a reply, as we hadn't heard anything in over a week. Proactive communication when a resource will be out and handoff to a POC while the resource is out will greatly help with this. Review collected by and hosted on G2.com.

We were definitely a little nervous moving to a new merchandising platform but Searchspring has proved to be a great platform and reasource! We feel so supported by the team - any challenge we have given them, they have been quick to resolve! Review collected by and hosted on G2.com.

The learning curve on the platform was a lot, but after a couple of weeks our team feels confident on it and not to mention, the Searchspring team made themselves very available for any questions! Review collected by and hosted on G2.com.

Search Spring has a very straightforward interface and the merchandising tools provided make it easy to judge the effectiveness of a new implementation. The support is also great. Review collected by and hosted on G2.com.

I would like more visibility on how the personalization features function. Review collected by and hosted on G2.com.

Searchspring helps us optimize our customer experience on-site primarily via the easy-to-use and algorithmic merchandising tools. The icing on the cake is their first-class team, who are constantly working through solutions with us, ready to support, and possess the ability to change code around our complex data needs. Review collected by and hosted on G2.com.

No significant dislikes to speak of. You get what you pay for, and Searchspring is worth the investment. Review collected by and hosted on G2.com.

Searchspring offered a variety of features we haven't had that enable us to work toward a core company goal of getting the correct products to our customers at the time they are looking for them. Review collected by and hosted on G2.com.

We went through a difficult reintegration process with Searchspring after upgrading our website platform, which was heavily delayed and had a lot of errors. The ongoing remediation process has resulted in extra work for our team. Review collected by and hosted on G2.com.

I really appreciate the continuity in support from implementation through day-to-day operation. It's an easy-to-learn platform with so many of the merchandising tools we need to supplement our Shopify store. But the tech support, responsiveness, and professionalism of its team is truly unmatched by any other partner I've worked with in the e-commerce space. Review collected by and hosted on G2.com.

There are a few things they could improve to make editing campaigns in bulk more efficient. Review collected by and hosted on G2.com.