Searchspring a division on Athos Commerce Pros and Cons

Their staff is great. We've been working with James and the rest of the team for over 5 years now. They understand what's important to our business and they're always extremely helpful.

Just as an example. There was a little javascript error that was small but affecting us in a big way, and it really needed to be fixed. It was clearly out of Searchspring's scope, but James realized that it was important and fixed it after hours for me.

Great product, run by great people Review collected by and hosted on G2.com.

Nothing really that I dislike. Great service and great humans backing it up. Review collected by and hosted on G2.com.

Speed and attention to detail are at the utmost importance to SS. Any requests are met with a speedy reply and a helpful answer that doesn't have you running in circles like most companies. Developing and merchandising your website can feel like a Sisyphean task at times but SS has always made it feel manageable and with a very down-to-earth support, it's easy to get help with whatever concerns/questions you may have. Review collected by and hosted on G2.com.

SS is limited to a site search/merchandising platform and doesn't produce entire websites :( Review collected by and hosted on G2.com.

Searchspring delivers amazing search results with tons of room to tweak. Review collected by and hosted on G2.com.

Initially, some of the default search results were dissapointing, however, I quickly learned that it is easy to modify and tweak until they are perfect. Review collected by and hosted on G2.com.

I have been with Search Spring for several years and I thoroughly enjoyed using them for my search, display and marketing needs. The interface works well and they are always there to help. Customization is pretty staright forward. Review collected by and hosted on G2.com.

So far so good. I haven't experienced problems with Search Spring thus far. Review collected by and hosted on G2.com.

Searchspring is hands down the BEST! I won't state names, but we had tried one of Searchspring's main competitors in the past and they failed us miserably. They over promised and never delivered. Searchspring's AI is BY FAR superior and automatically catches alot of customer errors when they are searching and still brings the customer to the desired full product selection. Their systems have been very fast & responsive, have never crashed, unlike their competitor where we had constant slow speeds and system crashes due to our large product size. Our conversion rate jumped immediately upon installation, very quickly paying for the cost of the SearchSpring product and increasing our profits. Customer service has been phenomenal, friendly, knowledgeable, and responsive. Review collected by and hosted on G2.com.

Nothing so far! We have been very satisfied so far! Review collected by and hosted on G2.com.

The support has been FANTASTIC. The onboarding was smooth, and we got all the support we wanted. Since then, each time any question has come up, we've had immediate help remedying. The back end is particularly useful for creating synonyms and redirects, so customers have zero frustration. Review collected by and hosted on G2.com.

It is a little complicated at the very beginning, but the learning curve is not steep. Review collected by and hosted on G2.com.

The management portal allows users to easily create rules to customize the search experience that they want to provide to the end-user. Review collected by and hosted on G2.com.

There hasn't been anything that I've disliked about the product so far. Review collected by and hosted on G2.com.

Most IT Vendors are a several day long process of getting something fixed. The running joke is that 24/7 support actually means they will respond within 24 hours, and sometime in the next seven days, they might just fix your problem. NOT SEARCHSPRING. I am literally in a situation where their response to my needs is SO FAST, I don't even have my ducks in a row. Evan is like having Barry Allen do support. There is a blur, and then it is done before you can say...wait...that's fixed? Review collected by and hosted on G2.com.

Literally nothing to dislike. I'm actually stuck here trying to fill forty characters to say I am NOT unhappy for any reason. Review collected by and hosted on G2.com.

Aside from the search technology, which is the best that I have come across, Searchspring manages to impress on the support side 100% of the time. For example, when dealing with other vendors, I often submit tech support tickets, wait for a response, and then realize that I need to have my issue escalated. With Searchspring, my requests are handled initially by experts who are able to solve my problem immediately without escalation. Their front line staff are extremely knowledgeable and are considered subject matter experts in their respective fields. I felt like I was dealing directly with a programmer who was able to make the changes required immediately. Review collected by and hosted on G2.com.

As with most things, you get what you pay for, and Searchspring is no exception. For smaller stores, their pricing plans may be a little on the pricey side, but for omni retailers like us, we consider it money put to good use. Their handy dashboard will tell you exactly how much more revenue is being generated as a direct result of customers using their search. Review collected by and hosted on G2.com.

I've been a customer for over 5 years and I've honestly never had an issue with the service. It's never gone down that I've seen - ever. If you use SAS apps even a little, you know this is unheard of. If I have a question, support gets back to me within an hour, and it's never with a link to a kb article or generic reply. There are always specific instructions and they work with you until you're satisfied. The reporting tools are top-notch and they constantly add great new features (like Visual Merchandising) for no cost. Not only that, reps reach out when they add new features to make sure you understand the concepts and how to implement them. Truly a first-class organization top to bottom. Review collected by and hosted on G2.com.

I have not found anything about Searchspring that I don't like. Review collected by and hosted on G2.com.