293 Salesmsg Reviews
Overall Review Sentiment for Salesmsg
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I love that Salesmsg is integrated with HubSpot. It makes my life super easy to keep things organized and super easy. Review collected by and hosted on G2.com.
There are a couple of features I wish worked a little bit more fluently on Salesmsg. It doesn't always update the tags, or the contact owner and I have to manually do. But, I'm not sure if that's something to be updated with HubSpot or with Salesmsg! Most of the time this feature works! Review collected by and hosted on G2.com.
We have integrated texts into our Hubspot workflow to send out SMS messages to customers who have requested further follow-up. We also use this as a tool for long-term follow-up. Though most of our sales staff prefers to use their cell phones for communication once they have gotten to a more familiar level with the customer, the BDC and other sales managers use it as a way to contact customers. We allow staff to personalize their text messages if they prefer, but we also have text templates saved within sales message for reference. I like that when a message fails, the error code is supplied and we can look into why it isn't going through. This helps weed out bad numbers and customers who are communicating from landlines. It also allows us to have feedback on maybe the text is too long, or was blocked due to the wording etc. Review collected by and hosted on G2.com.
The only thing I wish we could do is customize it a little more to where each salesperson would be updated if they have a customer texting in, that is assigned to them already in HubSpot. But that is more so the fact that we are using one phone number for the entire dealership. That is likely a moot point. Review collected by and hosted on G2.com.
texts are received in a timely way and the responses are easily identified. The UI on the pc is very easy to navigate. Review collected by and hosted on G2.com.
perfect solution for the needs of a college both in terms of marketing and support of our stake holders Review collected by and hosted on G2.com.
I really enjoy how I am able to sync my Salesmsg up with my Hubspot accounts.
It connects over easily to my mobile app as well.
Whenever we have had any issues the online chat box with customer support has worked great and has been resolved efficiently.
We are easily able to send out mass txt messages to all sorts of clients, and I really like that we have multiple inboxes we are able to use.
The calling feature is simple and easy to use.
My staff find that the AI txt tool to be very easy to use, and will utilize it to compose a good number of their messages. Review collected by and hosted on G2.com.
We have found that having one main inbox to be an issues sometimes as each staff member can see everything and will be txting back a different team members clients.
I also would like an easier to mass group txt a specific group easier. Review collected by and hosted on G2.com.
I love the ability to create text to enter keywrods and for our team to be able to text right from the cloud and on the go. It makes things really easy to manage on the fly. The team at sales message has been great, responsive and easy to work with. We're using the platform everyday, and setup has been a breeze. It integrates with our CRM which is awesome! Review collected by and hosted on G2.com.
The validation process with carriers was a bit bumpy for us. But fortunately the SalesMsg team was there to help with that. Review collected by and hosted on G2.com.
Using Salesmsg makes my job easier when contacting customers/patients for my job. And it is very easy to use. I like how we can create, update, and use the save reply option. And the information of the customer/patient is already indicated. Very convenient! Review collected by and hosted on G2.com.
So far, I don't have soemthing specific that I don't like about Salesmsg. Review collected by and hosted on G2.com.
Salesmsg integrated perfectly with our CRM and was the best solution to implement SMS automation. After reviewing many systems for use, Salesmsg was the easiest to use and teach the end users. Our users use Salesmsg daily. Customer support has been very helpful. Review collected by and hosted on G2.com.
One area we wish was better would be the phone app. We still use a different system for calling that works better for our workflows that way. We'd love to have everything all in once place, however the call feature doesn't meet those needs for us. Review collected by and hosted on G2.com.
the fact that it has good notification tones and that interfaces many numbers under 1 suite Review collected by and hosted on G2.com.
outgoing messages dont show up in the main inbox which is the logical thing but i would prefer that everytime a conversation gets started that message shows up. So in other words, i can quickly find out if the automations trigger worked. The mobile verion of salesmessage does not play the audio calls. Also recorded call take time to be interfaced so you can listen to them. not in real time. Review collected by and hosted on G2.com.
I like how easy it is to clean up completed text messages in the system and to have the ability to select different numbers to send the text message from. Review collected by and hosted on G2.com.
I like all of the features I have used so far. Review collected by and hosted on G2.com.
