Salesmsg Features
What are the features of Salesmsg?
Text Messaging
- Bulk SMS
- Two-Way Text Messaging
- Text Scheduler
- Automatic Replies
- Automatic URL Shortening
- MMS Marketing
- Personalization
- Transactional SMS
SMS Platform
- Reporting
- Automation
- White Label
- Text-to-Landline
- Short Codes
- API Integration
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Salesmsg Categories on G2
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Communication
Pop-up Chat | Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives. | Not enough data | |
Notifications | Delivers notifications to both sides of the conversation. | Not enough data | |
Targeted Emails | Sends automated emails to further engage clients and potential clients. | Not enough data | |
In-App Messaging | Allows for live chat to be enabled within the app for customer help. | Not enough data |
Internal Use
Conversation Archiving | Archives conversations in a separate location for later reference. | Not enough data | |
Lead Development | Enables employees to denote potential customers. | Not enough data | |
Knowledge Base | Establishes a knowledge base for employee reference during conversations. | Not enough data | |
Team Inbox | Provides a central location for help requests, helping employees respond sooner. | Not enough data | |
Customer Profiles | Allows for the creation of profiles for contacts and customers. | Not enough data |
Calling
Record Calls | Records calls for future reference. | Not enough data | |
Generate Location | Generates an area code local to where the user is calling to increase likelihood of pick-up. | Not enough data | |
Call Types | Allows users to perform calls from their preferred device, whether laptop, desktop, mobile or otherwise. | Not enough data | |
Click-to-Call | Gathers contacts from integrated tools, allowing users to call with one click. | Not enough data |
Contacts
Personalization | Retains a log of extraneous contact information such as timezone and contact engagement. | Not enough data | |
Information Locater | Finds and opens saved contact information for reference at the time of a new call. | Not enough data | |
Record Prospect Data | Allows users to denote which contacts they believe are prospective customers. | Not enough data |
Insights
Notes | Allows users to take notes during or after the call for future reference. | Not enough data | |
Daily Summary | Delivers users a daily summary of activity. | Not enough data | |
Automated Voicemails | Sends automated voicemails to prospective clients who fail to answer. | Not enough data | |
Automated Emails | Sends automated emails to increase engagement with prospective clients. | Not enough data | |
Sorts Prospects | Organizes contacts based on probability of success. | Not enough data |
Messenger
Sequencing | Mapped-out responses for conversations. | Not enough data | |
AI | Artificial intelligence (AI) and chatbot involvement. | Not enough data | |
Live Chat | Live human component of conversations. | Not enough data | |
Customization Interface | Quality of interface for designing and customizing conversation maps. | Not enough data |
Channels
Social Media | Conversations enacted over social media. | Not enough data | |
Website | Conversations enacted through embedding or pop-ups on websites. | Not enough data | |
Text Message (SMS) | Conversations enacted through text message (SMS). | Not enough data | |
Voice Assistants | Conversations enacted through voice assistants. | Not enough data | |
Other | Conversations enacted through other channels. | Not enough data | |
Multi-Channel Coverage | Software incorporates multiple digital communications channels. | Not enough data | |
Open Listening | Allows incorporation of inbound contacts from non-marketing channels. | Not enough data | |
Physical Media | Includes physical media (mail, flyers, billboards, etc.) in the channels mix. | Not enough data |
Customers
Targeting | Overall quality of customer targeting based on needs or situations. | Not enough data | |
Profiles | Creation and modification of customer profiles based on conversations. | Not enough data | |
Analytics | Reporting based around specific and overall conversation results. | Not enough data | |
Lead Gathering | Capture and organization of leads from conversations. | Not enough data | |
Sales Conversion | Success rate of conversations leading to customer purchases. | Not enough data |
Dialing Options
Preview Dialing | Presents information about the individual being called before the call begins. | Not enough data | |
Progressive Dialing | Gives agent a predetermined amount of time to view call information before automatically calling. Similar to Preview Dialing. | Not enough data | |
Predictive Dialer | Uses an algorithim to predictive when an operator will be available to handle their next call. | Not enough data |
Agent Tools
Omnichannel | Ensures that the caller experience is seamless across their entire call. | Not enough data | |
Whisper Coaching | Allows a supervisor to listen to a call and train in real time. | Not enough data | |
Callback Scheduling | Reschedules calls within the software itself, either through a prompt or by the agent themselves. | Not enough data | |
Call Recording | Record calls to access or evaluate at a later time to ensure quality standards are met, and pause recording of live calls if necessary. | Not enough data |
Automation
Voice Activity Detection | Decides response type by determining if voice is a human response or an answering machine. | Not enough data | |
Voice Broadcast | Presents a prerecorded audio message when the call is answered. | Not enough data | |
Interactive Voice Response (IVR) | Use touch-tone signaling or voice recognition to automate the retrieval and processing of caller information by phone. Administrators can configure the IVR with multiple branches to improve the identification, segmentation, and routing of callers to qualified agents. | Not enough data | |
Call Scrubbing | Removes phones numbers in an uploaded phone list of numbers in the National Do Not Call Registry. | Not enough data | |
API / Integrations | Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications. | Not enough data |
Text Messaging
Bulk SMS | Enables users to send mass text message campaigns This feature was mentioned in 203 Salesmsg reviews. | 84% (Based on 203 reviews) | |
Two-Way Text Messaging | Facilitates two-way text messaging to encourage consumer engagement and loyalty This feature was mentioned in 226 Salesmsg reviews. | 94% (Based on 226 reviews) | |
Text Scheduler | Provides the ability to schedule single or bulk text messages to recipients on a specific date and time 202 reviewers of Salesmsg have provided feedback on this feature. | 88% (Based on 202 reviews) | |
Automatic Replies | Provides automatic text message replies to recipients 205 reviewers of Salesmsg have provided feedback on this feature. | 86% (Based on 205 reviews) | |
Automatic URL Shortening | As reported in 189 Salesmsg reviews. Provides automatic URL shortening to use less characters via text | 80% (Based on 189 reviews) | |
MMS Marketing | Based on 186 Salesmsg reviews. Sends out multimedia via text messages, such as coupons, pictures, and audio | 82% (Based on 186 reviews) | |
Personalization | Based on 207 Salesmsg reviews. Offers features for personalizing text messages based on customer information or past behavior | 89% (Based on 207 reviews) | |
Transactional SMS | Allows users to establish automated workflows and triggers to deliver transactional text messages 189 reviewers of Salesmsg have provided feedback on this feature. | 88% (Based on 189 reviews) |
Design
Communications Strategy Development | Allows planning and deployment of an overall communications strategy. | Not enough data | |
Personalization | Outbound communications are segmented and personalized. | Not enough data | |
Inbound Identification | Inbound contacts are identified and handled based on history. | Not enough data | |
Regulatory Compliance | Software verifies compliance with GDPR, CAN-SPAM, and other legal requirements. | Not enough data |
Productivity Tools
Notes | Allows users to leave notes or comments on emails or relevant cases. | Not enough data | |
Internal Discussion | Provides a dedicated space or a thread feature that allows for long-form discussion. | Not enough data | |
Assignments and Tasks | Offer in-application assignment and task tracking functionality. | Not enough data | |
Workflows | Allows users to create and follow predetermined workflows attached to actions. | Not enough data | |
Templates | Allows users to create canned answers or templates for email responses. | Not enough data | |
Integrations | Integrates without outside software to provide additional functionality or pull information. | Not enough data | |
Tagging System | Provides a tagging system to allow users to sort emails by relevant subject. | Not enough data |
Analytics
Trends | Analyzes trends in email content and resolution. | Not enough data | |
Performance Tracking | Tracks performance and productivity of users inside the application. | Not enough data | |
Email Tracking | Tracks email analytics like emails opened, how long the email was opened for, etc. | Not enough data |
Features
Standalone Booking | Application is its own calendar, booking, and reminder system. | Not enough data | |
Integrated App | The software uses data from CRM, calendar, or another application to generate reminders. | Not enough data | |
SMS | Reminders are sent via text message to a mobile device. | Not enough data | |
Reminders are sent via email. | Not enough data | ||
Voice | Reminders are sent via automated phone call. | Not enough data | |
Confirmation and Cancellation | Recipient is prompted to confirm, cancel, or reschedule the appointment | Not enough data |
Functionality
Ease Of Integration | Empowers developers to intuitively integrate cloud communications functionality for their applications. | Not enough data | |
API Call Speed | Grants high speed API calls for fast communications. | Not enough data | |
Communication Varieties | Enables a wide variety of communication types such as SMS, voice, video, etc. | Not enough data |
Support
Documentation | Provides clear, effective documentation for API integrations. | Not enough data | |
Community Support | Provides public user forums for support questions and help. | Not enough data | |
Professional Support | Connects users with professional support teams to troubleshoot and finetune integrations. | Not enough data |
SMS Platform
Reporting | Provides pre-built or customizable performance reports This feature was mentioned in 183 Salesmsg reviews. | 81% (Based on 183 reviews) | |
Automation | Based on 190 Salesmsg reviews. Automates tasks and features for added convenience | 86% (Based on 190 reviews) | |
White Label | As reported in 154 Salesmsg reviews. Offers a white labeling service for agencies or resellers to customize platform branding | 77% (Based on 154 reviews) | |
Text-to-Landline | As reported in 160 Salesmsg reviews. Text enables landline phones so users can receive text messages sent to an existing business number | 75% (Based on 160 reviews) | |
Short Codes | Provides businesses with 5- to 6-digit short codes for running text marketing campaigns This feature was mentioned in 163 Salesmsg reviews. | 77% (Based on 163 reviews) | |
API Integration | Based on 171 Salesmsg reviews. Facilitates the integration of text messaging into existing business applications through an SMS gateway API | 82% (Based on 171 reviews) |
Messaging Channels
SMS Messaging | Ability to send reminders via SMS messaging to a mobile device | Not enough data | |
Ability to send proactive notifications via email | Not enough data | ||
Voice Messaging | Ability to send reminders via voice messaging | Not enough data | |
Two way messaging | Ability to support a two way messaging/conversation between customer and customer support agent | Not enough data |
Administration
Scheduling | Ability to schedule push notifications at a specific date and time, or set an expiration for time-bound messages | Not enough data | |
Triggered Notifications | Provides the ability to automate notifications based on user behavior | Not enough data | |
Segmentation | Ability to segment audiences based on device type, location, demographics, customer behavior, etc. | Not enough data | |
Integrations | Ability to integrate with other software that stores customer data to generate reminders (i.e. CRM software) | Not enough data |
Generative AI
AI Text Generation | Allows users to generate text based on a text prompt. | Not enough data | |
AI Text Summarization | Condenses long documents or text into a brief summary. | Not enough data | |
AI Text-to-Speech | Simulates human-like speech from text inputs. | Not enough data | |
AI Text Generation | Allows users to generate text based on a text prompt. | Not enough data | |
AI Text Summarization | Condenses long documents or text into a brief summary. | Not enough data |
