Ringover Features
What are the features of Ringover?
Channels
- Voice
- Social
- Web Chat
- Mobile SMS
Functions
- Session Routing
- Session Queuing
- Concurrent Calling
- Speech Analytics
- Auto Dialer
- IVR
- Inbound Screen Pop
- Persistent Data
Administrative
- Administrator Access
- Reporting & Dashboards
- Session Recording
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Ringover Categories on G2
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Phone Number Management
Local Phone Numbers | Generate phone numbers native to a target location This feature was mentioned in 41 Ringover reviews. | 95% (Based on 41 reviews) | |
Toll-Free Numbers | As reported in 42 Ringover reviews. Create toll free numbers for tracking purposes | 89% (Based on 42 reviews) | |
Port Existing Numbers | Transfer existing numbers into the call tracking system This feature was mentioned in 38 Ringover reviews. | 91% (Based on 38 reviews) |
Tracking
Visitor & Keyword Tracking | Record which campaigns and landing pages are converting into phone calls This feature was mentioned in 37 Ringover reviews. | 86% (Based on 37 reviews) | |
Dynamic Number Insertion | As reported in 40 Ringover reviews. Assign a unique tracking number to each visitor | 85% (Based on 40 reviews) |
Call Routing
IVR | Direct a phone call without the need for a human representative, but instead a voice responder This feature was mentioned in 38 Ringover reviews. | 92% (Based on 38 reviews) | |
Call Scheduling | Route calls based on the time of the day to reach the proper representative This feature was mentioned in 41 Ringover reviews. | 91% (Based on 41 reviews) | |
Geo-Routing | Based on 39 Ringover reviews. Route calls based on location to reach the proper representative | 89% (Based on 39 reviews) |
Analytics
Call Data | Provide the representative with caller data upon receiving a phone call 38 reviewers of Ringover have provided feedback on this feature. | 93% (Based on 38 reviews) | |
Call Recording | Offer the ability to capture and replay a conversation for further information 42 reviewers of Ringover have provided feedback on this feature. | 94% (Based on 42 reviews) | |
Advanced Reporting | As reported in 43 Ringover reviews. Prepare detailed reports regarding call data by source, keyword, or landing page | 91% (Based on 43 reviews) | |
Conversation Intelligence | Uses machine learning to analyze conversations and optimize call performance This feature was mentioned in 38 Ringover reviews. | 89% (Based on 38 reviews) |
Basic Communication
Phone Calls | As reported in 39 Ringover reviews. Enables users to place phone calls over the internet. | 93% (Based on 39 reviews) | |
Video Calls | As reported in 26 Ringover reviews. Enables users to place video calls over the internet. | 79% (Based on 26 reviews) | |
Instant Messaging | Based on 34 Ringover reviews. Enables users to send instant messages over the internet. | 85% (Based on 34 reviews) | |
Screen Sharing | Enables users to share screens over the internet. This feature was mentioned in 32 Ringover reviews. | 78% (Based on 32 reviews) | |
Conference Calls | Enables multiple users to make phone or video calls over the internet at once. 35 reviewers of Ringover have provided feedback on this feature. | 83% (Based on 35 reviews) | |
Desk-to-Desk Calls | Enables users to contact one anothers through mobile phones and landlines. 37 reviewers of Ringover have provided feedback on this feature. | 92% (Based on 37 reviews) |
Advanced Features
Hold Music | Based on 35 Ringover reviews. Offers users the option to play music for contacts who are on hold. | 88% (Based on 35 reviews) | |
Automated Attendants | Offers users the option to set up an automated attendant to field calls and information when employees are unavailable. 35 reviewers of Ringover have provided feedback on this feature. | 86% (Based on 35 reviews) | |
VOiP Number | Based on 38 Ringover reviews. Offers users a unique number that can be dialed from anywhere. | 93% (Based on 38 reviews) |
Access
Software Pairing | As reported in 32 Ringover reviews. Allows users to download the tool as an add-on to subscriptions to specific services such as Outlook 365. | 84% (Based on 32 reviews) | |
Browser Extension | Based on 35 Ringover reviews. Allows users to download the tool along as an extension to their browser of choice. | 89% (Based on 35 reviews) | |
Individual Download | Requires users download the software on its own. This feature was mentioned in 37 Ringover reviews. | 89% (Based on 37 reviews) |
Calling
Record Calls | As reported in 53 Ringover reviews. Records calls for future reference. | 95% (Based on 53 reviews) | |
Generate Location | As reported in 49 Ringover reviews. Generates an area code local to where the user is calling to increase likelihood of pick-up. | 86% (Based on 49 reviews) | |
Call Types | Allows users to perform calls from their preferred device, whether laptop, desktop, mobile or otherwise. This feature was mentioned in 49 Ringover reviews. | 92% (Based on 49 reviews) | |
Click-to-Call | Gathers contacts from integrated tools, allowing users to call with one click. This feature was mentioned in 52 Ringover reviews. | 95% (Based on 52 reviews) |
Contacts
Personalization | Based on 50 Ringover reviews. Retains a log of extraneous contact information such as timezone and contact engagement. | 88% (Based on 50 reviews) | |
Information Locater | Based on 47 Ringover reviews. Finds and opens saved contact information for reference at the time of a new call. | 85% (Based on 47 reviews) | |
Record Prospect Data | As reported in 48 Ringover reviews. Allows users to denote which contacts they believe are prospective customers. | 87% (Based on 48 reviews) |
Insights
Notes | Allows users to take notes during or after the call for future reference. 50 reviewers of Ringover have provided feedback on this feature. | 90% (Based on 50 reviews) | |
Daily Summary | Delivers users a daily summary of activity. 48 reviewers of Ringover have provided feedback on this feature. | 86% (Based on 48 reviews) | |
Automated Voicemails | Sends automated voicemails to prospective clients who fail to answer. 47 reviewers of Ringover have provided feedback on this feature. | 87% (Based on 47 reviews) | |
Automated Emails | Based on 48 Ringover reviews. Sends automated emails to increase engagement with prospective clients. | 77% (Based on 48 reviews) | |
Sorts Prospects | Organizes contacts based on probability of success. This feature was mentioned in 47 Ringover reviews. | 78% (Based on 47 reviews) |
Channels
Voice | As reported in 81 Ringover reviews. Provides voice call functionality. | 95% (Based on 81 reviews) | |
Social | Based on 81 Ringover reviews. Provides an interface for one or more social media channels. | 88% (Based on 81 reviews) | |
Web Chat | Includes or integrates with live chat initiaited from the company's web site. This feature was mentioned in 79 Ringover reviews. | 87% (Based on 79 reviews) | |
Mobile SMS | As reported in 76 Ringover reviews. Accepts contacts initiated through SMS or other mobile text functions. | 84% (Based on 76 reviews) | |
Allows CSRs to receive and answer customer emails. 71 reviewers of Ringover have provided feedback on this feature. | 84% (Based on 71 reviews) |
Functions
Session Routing | As reported in 77 Ringover reviews. Route calls to the most appropriate agent according to a series of factors, including the time of day, customer priority, IVR outcomes, and skill-based routing (SBR). Voicemails can be routed to agents during quiet call periods. | 92% (Based on 77 reviews) | |
Session Queuing | Based on 81 Ringover reviews. Callers can be routed to a queue or placed on hold until an agent becomes available. | 92% (Based on 81 reviews) | |
Concurrent Calling | Based on 83 Ringover reviews. Place a large or unlimited volume of calls simultaneously without diminishing the call quality. | 89% (Based on 83 reviews) | |
Speech Analytics | Provides some level of analytics based on keywords and vocal tones. This feature was mentioned in 76 Ringover reviews. | 89% (Based on 76 reviews) | |
Auto Dialer | As reported in 78 Ringover reviews. Has auto dialing or predictive dialing functions for outbound use. | 89% (Based on 78 reviews) | |
IVR | Includes an interactive phone menu. 75 reviewers of Ringover have provided feedback on this feature. | 90% (Based on 75 reviews) | |
Inbound Screen Pop | Based on 75 Ringover reviews. Populates CSR's screen with available customer data. | 88% (Based on 75 reviews) | |
Persistent Data | Based on 77 Ringover reviews. Maintains and shares information across channels and agents as the case progresses. | 88% (Based on 77 reviews) |
Features
Voicemail to Email | Transcribes voice messages to email. | Not enough data | |
Voicemail to SMS | Transcribes voice messages and delivers them via text message. | Not enough data | |
File Sharing | Includes a way to easily share files between users. | Not enough data | |
Voice Conferencing | Allows multi-participant phone conferences. | Not enough data | |
Video Conferencing | Can host video conferences. | Not enough data | |
Conference Transcripts | Records and transcribes voice and video conferences. | Not enough data |
Extensions
Tenancy Flexibility | Can be deployed as a single-tenant or multi-tenant product. | Not enough data | |
Native VoIP | Contains its own IP telephony system. | Not enough data | |
CCaaS Option | Is also able to serve as contact center software. | Not enough data |
Administrative
Session Summary Notes | As reported in 74 Ringover reviews. Provide agents with notes or context information about a call. These notes can include information such as caller disposition or contact history. | 91% (Based on 74 reviews) | |
Administrator Access | Based on 76 Ringover reviews. Manage call records and agent tasks through administrative features. Provide agents with guidance during live calls, and interrupt calls with call barging to ensure customer satisfaction, if necessary. | 93% (Based on 76 reviews) | |
Reporting & Dashboards | Report on historical or real-time call center performance metrics, and access data through highly visual dashboards. 82 reviewers of Ringover have provided feedback on this feature. | 91% (Based on 82 reviews) | |
Session Recording | Keeps records of agent-customer sessions for purposes of coaching, quality assurance, or regulatory purposes. This feature was mentioned in 76 Ringover reviews. | 92% (Based on 76 reviews) | |
Agent Scheduling and Assignment | As reported in 75 Ringover reviews. Provides workforce management functions such as scheduling and vacations, team assignments, and areas of expertise. | 91% (Based on 75 reviews) |
Administration
Martech Integrations | Based on 35 Ringover reviews. Integrates with marketing software such as CRM, marketing automation, and digital advertising to measure and optimize the customer journey across channels | 84% (Based on 35 reviews) | |
Privacy, Security, and Compliance | As reported in 37 Ringover reviews. Helps companies ensure they comply with industry-specific standards for data management and privacy, such as PII, PCI, HIPAA, and GDPR | 90% (Based on 37 reviews) | |
Performance and Reliability | Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took This feature was mentioned in 40 Ringover reviews. | 88% (Based on 40 reviews) |
Collaboration Tools
Screen Sharing | Able to share your desktop screen or an application with the rest of the conference. | Not enough data | |
Presentations | Presenters can cue up a Powerpoint presentation or other slideshow for display in the conference. | Not enough data | |
Whiteboarding | Provides a virtual whiteboard for collaborative use. | Not enough data | |
Live Chat | Conferences have a text chat feature. | Not enough data | |
Hand Raising | Allows conference participants to notifiy conference hosts when they want to speak. | Not enough data |
Meeting Coordination
Participant Permissions | The ability to grant users access to conferences as moderators, presenters or participants--individually or based on user role or group. | Not enough data | |
One-Click Join | Allows users to join a conference without requiring a download or a sign-in | Not enough data |
Software Type
Mobile | Offers a mobile app or mobile optimized website to video conference from smartphones or tablets. | Not enough data | |
Browser Application | Conferences can be launched within a browser without requiring a user to download an application to their desktop. | Not enough data | |
Desktop Application | Software is available as a downloadable desktop application. | Not enough data |
Functionality
Ease Of Integration | Empowers developers to intuitively integrate cloud communications functionality for their applications. 69 reviewers of Ringover have provided feedback on this feature. | 92% (Based on 69 reviews) | |
API Call Speed | As reported in 65 Ringover reviews. Grants high speed API calls for fast communications. | 91% (Based on 65 reviews) | |
Communication Varieties | Based on 67 Ringover reviews. Enables a wide variety of communication types such as SMS, voice, video, etc. | 92% (Based on 67 reviews) |
Support
Documentation | Provides clear, effective documentation for API integrations. 67 reviewers of Ringover have provided feedback on this feature. | 88% (Based on 67 reviews) | |
Professional Support | As reported in 68 Ringover reviews. Connects users with professional support teams to troubleshoot and finetune integrations. | 91% (Based on 68 reviews) |
Basic Communication - Cloud PBX
Call Management | Supports incoming calls, call forwarding, transferring and conferencing. | Not enough data | |
Communication Management | Can handle voicemail, instant messaging, screen sharing, video calls, text messages or other forms of communication for the business. | Not enough data | |
Scalability | Scales to add additional phone capacity in order to accommodate growth in an organization. | Not enough data | |
Integrations | Integrates with business tools such as CRMs, APIs, browsers, business music and more. | Not enough data | |
Mobile Accessibility | Able to connect with employee's mobile devices for further ease of access. | Not enough data | |
Accessibility | Accessible from any location with wifi connection via cloud infrastructure. | Not enough data |
Advanced Features - Cloud PBX
Security and Compliance | Ensures security of voice communications with encryption for calls. | Not enough data | |
Analytics and Reporting | Provides call analytics based on data such as call volumes, durations, and other metrics. | Not enough data | |
Support and Reliability | Provides virtual technical support for business communication services for improving phone performance. | Not enough data | |
Automated attendant | Offers an automated attendant to field calls when employees are unavailable. | Not enough data |
