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RedEye Reviews & Product Details

Verified User in Retail
UR
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about RedEye?

Heat mapping on emails to see which areas readers are mainly focusing on. Review collected by and hosted on G2.com.

What do you dislike about RedEye?

Can be a long and lengthy training process to understand all the tools. Review collected by and hosted on G2.com.

What problems is RedEye solving and how is that benefiting you?

No real problems, was used to enhance our knowledge of what consumers are looking for in our email campaigns. Review collected by and hosted on G2.com.

RedEye Overview

What is RedEye?

Born in 1997 and headquartered in the UK, RedEye is an AI driven marketing automation provider that uses data, technology and people to empower UK based B2C brands to drive strategies that attract, engage, convert and retain customers. We’re proud of our track record of generating significant ROI for our clients by providing them a sophisticated solution which enables them to better understand and respond to their customers. Our platform draws data from multiple sources, consolidates and enables you to gain richer insights about your customers & their behaviour, allowing you to build customer relationships through multi-channel personalisation, maximise opportunities within the customer lifecycle and increase Customer Lifetime Value.

RedEye Details
Discussions
RedEye Community
Languages Supported
English
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Product Description

Our Marketing Automation tool, driven by an advanced SCV database, helps you to deliver market leading results

How do you position yourself against your competitors?

We have the tech, the team and the determination to uncover intelligence in your customer data to empower you to drive game-changing multi-channel marketing strategies.

Through our strong data capabilities we’ll help reduce the headaches of dealing with varied data sources so you can get the most out of your customer data.

Our advanced technology enables you to reduce your tech stack by providing you all the tools you need to gather insight, build campaigns and grow the sophistication of your marketing strategies.

Finally data and technology cannot existing without people. With a solid 20+ years experience our dedicated teams are on hand to become a reliable extension of your marketing team and help you develop a growth strategy right for your business. Because of this personalised approach on average our clients see an increase in 38% in marketing automation revenue in just the first year.


Seller Details
Year Founded
2001
HQ Location
Brighton, East Sussex
LinkedIn® Page
www.linkedin.com
132 employees on LinkedIn®

RM
Overview Provided by:

Recent RedEye Reviews

SK
Sai Mohan K.Mid-Market (51-1000 emp.)
4.0 out of 5
"Easy tool to configure campaigns and Push notification to Aquire customers"
We can easily configure SMS, Emails, Push notifications, and Direct emails and send the required data to the required group. An Option for more opt...
Muhammad N.
MN
Muhammad N.Small-Business (50 or fewer emp.)
5.0 out of 5
"This is a great platform increases my average revenue alot"
The good thing about red eye is it provides IT consultancy services to individuals and organisations
Maryam k.
MK
Maryam k.Small-Business (50 or fewer emp.)
3.5 out of 5
"it is cost-effective and worth using."
Its quick creation of customer segment for making marketing campaigns.
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RedEye Media

RedEye Demo - Screenshoot_Email_Builder
Drag and Drop Email editor which builds using responsive code for mobile
RedEye Demo - Screenshot_Campaign_Manager
Build complex customer journey's simply via a drag and drop interface using rule selectors to send customers on different paths based on their previous actions. Integrate email, SMS, Push, Social Audience Extracts and Direct Mail into a single customer journey
RedEye Demo - Screenshot_Segment_Builder
Build in-depth segments using both online, offline and integration data sources to create the most flexible and poweful target audiences for your next campaign
RedEye Demo - Screenshot_Campaign_Report
Beautiful reporting dashboards makes it easy for you to understand how your campaign is performing. Customise your reports to create dashboards on the metrics that matter most to you
RedEye Demo - Screenshot_1st2nd_Report
Delve deeper into your data and progress the journey your customers are making with powerful dashboards such as the 1st to 2nd Purchaser Report.
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79 out of 80 Total Reviews for RedEye

4.2 out of 5
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79 out of 80 Total Reviews for RedEye
4.2 out of 5
79 out of 80 Total Reviews for RedEye
4.2 out of 5

RedEye Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for RedEyeQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
SK
Senior Technical Support
Retail
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile
What do you like best about RedEye?

We can easily configure SMS, Emails, Push notifications, and Direct emails and send the required data to the required group. An Option for more optimization.

We can easily include Google and Facebook targeting.

We can Analyse the reports of Push notifications and campaign details.

We can easily integrate with new options and can also implement on basic HW Review collected by and hosted on G2.com.

What do you dislike about RedEye?

Limite Features depend on the Access level.

Delay in customer support.

Cost-inclusive for more features Review collected by and hosted on G2.com.

What problems is RedEye solving and how is that benefiting you?

We use to check complaints like, user unable to receive promo code to emails or provided campaign ID was not working.

It helps businesses manage customer engagement across email, SMS, web, app push, and social media, with tools for personalization, automation, and optimization. This benefits users by improving targeting, increasing efficiency, and driving better customer retention and conversion through data-driven insights and advanced analytics Review collected by and hosted on G2.com.

Kevin P.
KP
Global Head of Affilaites
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about RedEye?

RedEye offered a consultative service from the start, I state service and not sale because I was never pressured into purchashing the product, they made no assumptions they were better than my existing platform. The delivery is very good, after 5 months I am having no major problems delivering to all domains. The customer support has been very good and every onboarding call was attended by 3 experts who could really tailor the system to my use.

I didnt have to do anything for the implementation which made this easy, it was not the quickest process, so if you are looking for a plug and play please be aware of this. Review collected by and hosted on G2.com.

What do you dislike about RedEye?

I am used to a system where I control everything where as this appears to be quite rigid. I am by no means an expert user on this so I may have missed points, but because I send bulk mail to my database I like to throttle the sending speed manually which I can't do and also segmenting domains can be a bit laborious. I would also like a function where I can set how many emails are being sent that day rather than create new email splits each time.

There might be a way of seeing this that I do not know, but I can not see how the live send is performing in terms of delivery or performance which would be useful to know because I could pause the send or alter the message depending on the engagement Review collected by and hosted on G2.com.

What problems is RedEye solving and how is that benefiting you?

We are using Red Eye on a very basic level, purely for scheduling email markeging campaigns to communicate and rengage with our customers. We don't use a lot of the fuctions available because they are not neccessary for the nature of our business. We have used a number of other email sending platforms, some a lot cheaper, similar price and one that is double the price, the delivery has to all domains has been better than any. The open rates are comparable with 2 other platforms I have used Review collected by and hosted on G2.com.

SB
CRM & Web Lead
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about RedEye?

The team at redeye are very helpful and quick to respond. The implementation team really take the time to get to know your business and what the requirements are, from here they create a implementation plan for you. Once set up i have found the system easy to use and the functionality is intuitive. The integration of data was easy and this is automatic. The system within our business is used every day and is key to generating sales. We have a dedicated Customer Success Manager who is quick to respond to any queries, knowledgeable and regularly checks in. Review collected by and hosted on G2.com.

What do you dislike about RedEye?

The system has and is so helpful to us however one area for me is the need to create a text version and HTML version it would be much easier if this was automatic Review collected by and hosted on G2.com.

What problems is RedEye solving and how is that benefiting you?

We have much better reporting, A/B testing and more accurate information on our customers Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about RedEye?

Redeye is fairly simple to use once you get used to its wide range of options and tools available and can handle a large load of data, which is perfect for many businesses like JD, as they're massive companies with a large number of customers whose data needs to be looked at to improve the company, along with many employees specialised in different fields. This is where many of the different tools available in redeye can be used by different people for different uses, especially things like automation for marketing Review collected by and hosted on G2.com.

What do you dislike about RedEye?

Redeye may be a little bit overwhelming when first starting, as it takes some getting used to, but gets fairly easy once you have some guidance from other people. Redeye could maybe make it a little more user friendly by including a short starter intro with some tutorials and some easily accessible tutorials for certain tools/tasks as some things are not explained well or in proper detail. Review collected by and hosted on G2.com.

What problems is RedEye solving and how is that benefiting you?

Redeye is especially helpful when sending out large amounts of emails to large groups of people, split up by custom segments and using the customer data provided by redeye to better target customers and provide them with a more tailored email experience. Review collected by and hosted on G2.com.

John M.
JM
Head of Digital Design & Development
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about RedEye?

The Ease of the platform. The fast way to set up and proof without making a mistake. The tracking. The customer Support and the use of segment targetting. Review collected by and hosted on G2.com.

What do you dislike about RedEye?

Nothing. it meets all my demands and more. Review collected by and hosted on G2.com.

What problems is RedEye solving and how is that benefiting you?

Redeye allows me to target many different sets of segments, prioritise those first and lets me focus these segments and deliver my messaging instantly. Whilst giving me feedback along the way and allowing me to switch out or intercept messages i dont want to send. making sure I am not bombarding my customers also. Review collected by and hosted on G2.com.

Kieran B.
KB
Head Of Digital
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about RedEye?

The attentative team that are there from on boarding to day to day. The platform is easy to use and has a great UI. It was a simple set up with a lot of the heavy lifting done by the team at RedEye. Review collected by and hosted on G2.com.

What do you dislike about RedEye?

Nothing, I like all aspects of working with RedEye and using the tool. Review collected by and hosted on G2.com.

What problems is RedEye solving and how is that benefiting you?

RedEye are solving a problem of difficult to build campaigns and simplifying this for us. Review collected by and hosted on G2.com.

Muhammad N.
MN
Virtual Assistant
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about RedEye?

The good thing about red eye is it provides IT consultancy services to individuals and organisations Review collected by and hosted on G2.com.

What do you dislike about RedEye?

It may lead to impersonalized messaging which may fail to resonate target audience Review collected by and hosted on G2.com.

What problems is RedEye solving and how is that benefiting you?

This is really an amazing platform that helps me alot to automate personalized multi-channel campaigns Review collected by and hosted on G2.com.

Maryam k.
MK
Content Writer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about RedEye?

Its quick creation of customer segment for making marketing campaigns. Review collected by and hosted on G2.com.

What do you dislike about RedEye?

Its AI automation should get more advanced. Review collected by and hosted on G2.com.

What problems is RedEye solving and how is that benefiting you?

It assisted me to run my marketing campaigns for clients. Review collected by and hosted on G2.com.

Verified User in Retail
ER
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about RedEye?

The service has been prompt and versatile and allowed us get live quickly Review collected by and hosted on G2.com.

What do you dislike about RedEye?

The cockpit can be slow to load data into reports Review collected by and hosted on G2.com.

What problems is RedEye solving and how is that benefiting you?

We have really rich customer data but need an agile, easy to use ERP that lets us send out persoanlised customer comms Review collected by and hosted on G2.com.

Hazrat S.
HS
Web Content Writer
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
(Original )Information
What do you like best about RedEye?

The RedEye that I like best is the cloud-based system that manages and handles drawings, engineering documents and also delivers on time. Review collected by and hosted on G2.com.

What do you dislike about RedEye?

The RedEye that I dislike may have technical issues, redeye flights,usability problems, and legal difficulties for travellers Review collected by and hosted on G2.com.

What problems is RedEye solving and how is that benefiting you?

RedEye DMS is an open-source and cloud-based system for handling engineering information, solving problems like loss, visibility, and feedback, and benefiting users by improving quality and productivity. It is also difficult for travelers. Review collected by and hosted on G2.com.