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An incredibly unique product that provides search and social media data points like no other.
304 Quid Reviews
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There is not one specific thing that I like best about Netbase, I'm a researcher and Netbase is my favourite tool to use to do this research. I try and use it for my clients wherever possible as it is just so insightful and you can tell clients things they genuinely wouldn't know otherwise. Review collected by and hosted on G2.com.
There are some functional issues- although none I can think of off the top of my head. It's things like when I'm using it I wish it could combine two functions for example but I'm sure this will come, it has already been made loads better. Netbase are constantly reviewing and updating features and creating new ones. Every month we receive updates including all the new features/charts etc. Review collected by and hosted on G2.com.
I would like that I can use with facebook Review collected by and hosted on G2.com.
I would like to have greater integration with facebook, because our country is a social network too Expocision in the country Review collected by and hosted on G2.com.
I like that Netbase is based around Natural Language Processing which is almost critical when you are trying to analyse large pieces of text. Secondly, the dashboard is easy to use and is great way to talk about a client or planning team through the detail. Finally, Netbase is continually developing in terms of the offering that they have from the sites that are analysed to being able to understand images. Review collected by and hosted on G2.com.
The only downsides to Netbase come in that you are limited with the number of logins so it is hard to share out the product and encourage usage across the spectrum. Review collected by and hosted on G2.com.
The simplicity of the platform. Everything is very clean and easy to use for quick listening needs. I love that when I need something quickly I can enter in the query and the information populates quickly with no lag time. Sometimes with other platforms there is a huge delay and if I need something fast It becomes a waiting game.
The visuals within the dashboard are great. Charts are very useful and showcase data in a clear and concise manner without any confusion. these charts are also very useful when comparing brands against each other. I really enjoy the platform as a whole. Review collected by and hosted on G2.com.
As a double edge sword, what i dislike is also the simplicity. I find it difficult to search more granular needs. the terms become difficult to define and categorize properly.
Netbase is really great but soemtimes if i need a very specific ask, it becomes difficult due to finding the proper queries. I am fairly versed in boolean but, the free form query in this platform is slightly different than what I have dealt with in other platforms. Review collected by and hosted on G2.com.
I like that you can get a holistic view of a conversation online. Typically to uncover valuable insights you will have to run multiple keyword sets, removing things that are skewing the conversation, but the final product can be quite insightful if you know how to use it. Review collected by and hosted on G2.com.
You can't get a full picture without supplementing it with other tools. This is primarily because it doesn't automatically pull in all of the Facebook, LinkedIn, or content from all sources at once.
I also don't like that often times the most used terms, hashtags, and things are obvious. I'm pulling a report on Healthcare analytics & Healthcare data and the majority of the top terms, hashtags, and things are healthcare, #health, etc.
Also it seems like sentiment is a worthwhile metric, like demographics, but in my experience they typically make up such a small percentage of the total mentions or posts that it isn't valuable. Showing an end client the sentiment and then following it up with only 5% of all posts had sentiment period kind of kills that section completely. Review collected by and hosted on G2.com.
There is no other platform that even comes close to being able to analyze sentiment and sentiment drivers than NetBase. My account manager and social analyst team is incredibly helpful, available, and knowledgable. Review collected by and hosted on G2.com.
Occasionally I am overwhelmed by the incredible number of options for analysis and the dashboard feature is really confusing to set up (but powerful when you figure it out). Review collected by and hosted on G2.com.
Netbase is the primary tool used for social listening in our organization. We appreciate the reliability this tool delivers in terms of mentions and author counts. The text analytics- especially the different word clouds for brands, personalities etc are useful as well. We also appreciate the fact that Netbase is constantly evolving to include more data and features. Their customer support is responsive and helpful. We also use their Pulse dashboards, which are a quick and easy way to read real time data about major events. Review collected by and hosted on G2.com.
The key downside of netbase is the difficulty faced in drilling down to local geographies outside the US (and posssibly Europe). While country is easy enough, state and city are a problem. Review collected by and hosted on G2.com.
I love the emotional intelligence built into the platform. This tool provides a level of insight that we otherwise wouldn't be able to receive. It also saves my team hours of manually analyzing comments from a wide variety of sources online.
The word clouds are so useful to incorporate in presentations. The stream lets us dig in to each individual comment so we can reach out to those that have used negative sentiment to turn them into a brand advocate. Review collected by and hosted on G2.com.
No major complaints. I would like to see Pinterest integrated into the platform in the future. Review collected by and hosted on G2.com.
