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An incredibly unique product that provides search and social media data points like no other.
304 Quid Reviews
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NetBase is a very easy to use tool. I’ve trained countless users at my company and have never received any negative feedback regarding ease of use, functionality, dependability, etc. The team at NetBase not just preaches a partnership with their customers, they truly mean it. Review collected by and hosted on G2.com.
I’ve been using the tool for almost 4 years and honestly haven’t had any issues. No performance issues, nothing. Review collected by and hosted on G2.com.
Overall, this is the strongest social listening tool that I have used to help monitor brand keywords and audience sentiment. The Natural Language Processing to understand the context around the conversation in relation to the monitored keywords. Then, the ability to turn that data into understandable charts that can be passed along to the client to help lead a strategy discussion. Brand Passion is a nice wrinkle to understand how people are actually talking about the product—not just saying they like or love it.
The team at NetBase has been very helpful from the jump and set up our team for success to best demonstrate success to our client. Review collected by and hosted on G2.com.
It's not NetBase's fault, but the changing access to the backend of social platforms hurts pulling in some numbers. But, this is not specific to NetBase. Other than that, we have had no issues with the platform and the team has been super helpful in ensuring that we have demonstrated success with our clients. Review collected by and hosted on G2.com.
I am impressed by the data quality, completeness of the data and of course the great customer support of Netbase. We have compared many different social media data providers. Netbase came out on top of the list because of these elements. I also really appreciate how the customer support team (Jackie and Marianne) thinks along about finding a suitable solution to our challenges. Review collected by and hosted on G2.com.
This is not specifically related to Netbase, but to the social tools in general. Social media channels give less and less information that we are allowed to use and I understand this, but this makes getting to the insights more challenging. For example, Instagram adds additional and complex steps to retrieve the data. Review collected by and hosted on G2.com.
Netbase has allowed us to track events, campaigns, and crises like we never have been able to in the past. Being able to share with leadership how one event compares to another has been a huge win for us in the social media department. Review collected by and hosted on G2.com.
There isn't a quick search capability. Would be nice for times you just want to look at a random keyword and pull back some intuitive data. IE something is trending on twitter and we'd a high-level look at the conversation. Review collected by and hosted on G2.com.
The friendly interface that Netbase has plus the quality of its data make it a great tool for any agency or company that wants to work with social data. It also has a good access to the API, which is very useful when working with huge amounts of data. Also provides with a "regular size" export, which works for most of the analyses where you need some data but not so much to be worth going through the APIs (which is more complex of course). Netbase also has a good team that are willing to answer all your questions at almost any time you ask them. Review collected by and hosted on G2.com.
It still lacks the sentiment analysis in some minor languages. Besides that and some minor features it's a good product. Review collected by and hosted on G2.com.
There are two key differentiators for Netbase from competitors for me: 1) the flexibility for both boolean and non-boolean team members to use it, and the pre-set analytics in the analysis windows, and 2) the best-in-class sentiment analysis, particularly the Sentiment Drivers part of the tool Review collected by and hosted on G2.com.
There are some limitations with our subscription, or rather that Netbase sells as add-ons vs. available to all subscribers, which can be annoying to not have. The main example here would be Image Recognition analysis, which is an option and the tool is capable of doing, but know some competitors have this as core part of their subscription Review collected by and hosted on G2.com.
The ability to customize the exact data set and the UI and UX of doing so. Some programs I’ve used required Boolean strings which were not sustainable in creating very specific data campaigns. Review collected by and hosted on G2.com.
No page numbers in the stream! We actually read the stream for verbatim conversations and want to be able to mark where we are in reading. Review collected by and hosted on G2.com.
The practical reality is that doing in-depth fieldwork is time consuming and expensive. NetBase allows us to formulate hypotheses, expanding our ethnographic work, and track changes in brand perception through time. This helps us uncover really meaningful insights and ensure that our creative work is smart, not just clever. Review collected by and hosted on G2.com.
There's really nothing I dislike about NetBase. The biggest struggle is simply getting to know all of the functionality and remembering to sue it to its greatest potential. Review collected by and hosted on G2.com.
I've used the majority of the social listening tools, and NetBase is simply the best. The interface is intuitive, the information is invaluable, and the customer support team is incredible. Review collected by and hosted on G2.com.
The only disadvantage of NetBase is the same one that other tools face: changing API's. When companies restrict access to their data, it can be frustrating. That said, NetBase works closely with the social platforms and is quick to develop solutions when these situations arise. Review collected by and hosted on G2.com.
