QuestionPro Reviews (1,147)

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QuestionPro Reviews (1,147)

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4.5
1,147 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the ease of use and powerful analytics of QuestionPro, highlighting its intuitive interface that simplifies survey creation and data analysis. Many appreciate the platform's ability to quickly generate insights and its responsive customer support, although some note a learning curve for advanced features.

Pros & Cons

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Anson D.
Software QA
Mid-Market (51-1000 emp.)
"Easy Survey Creation with Fast, Insightful Real-Time Reporting"
4.5/5
What do you like best about QuestionPro?

What I like best about QuestionPro is how easy it is to create surveys and get results quickly. It has a lot of useful features like different question types, logic, and real-time reports, which make collecting and analyzing data much simpler. It saves time and helps in getting clear insights without much effort. Review collected by and hosted on G2.com.

What do you dislike about QuestionPro?

One thing I dislike about QuestionPro is that some advanced features can be a bit confusing at first and take time to understand. Also, the free plan has limitations, and the pricing for higher plans can feel a bit expensive. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
Enterprise (> 1000 emp.)
"Easy, Professional Surveys with Powerful Reporting and Responsive Support"
4/5
What do you like best about QuestionPro?

What I like best about QuestionPro is how easy it is to create and distribute surveys while still having access to advanced features when needed. The platform is very user-friendly, so I can quickly build professional surveys without a steep learning curve. I also appreciate the variety of question types, customization options, and strong reporting tools that make it simple to analyze responses and turn feedback into actionable insights. Their customer support has also been responsive and helpful whenever questions come up. Review collected by and hosted on G2.com.

What do you dislike about QuestionPro?

What I dislike about QuestionPro is that while the platform is powerful, some advanced features can be difficult to navigate initially. There are many settings and customization options, which can make the interface feel cluttered for first-time users. It sometimes takes extra time to locate specific tools or understand how certain logic and reporting features work. I also think the pricing for premium plans may be a challenge for smaller businesses or teams with limited budgets, especially if they only need a few advanced capabilities rather than the full package. Review collected by and hosted on G2.com.

Alex S.
AS
Alex S.
Program Manager
Small-Business (50 or fewer emp.)
"Exceptional Support and Easy Integration with QuestionPro"
5/5
What do you like best about QuestionPro?

I like the professionalism of the customer service and how fast they've been able to help us with any issues. Working with the software has been easy, and it's been straightforward to understand how to use it. Additionally, I've enjoyed how seamlessly it works with Excel and Word. We switched from SurveyMonkey because QuestionPro provided more tools to analyze data, making it easier for our team to work together. The initial setup didn't take long, indicating how customer-friendly it is. Review collected by and hosted on G2.com.

What do you dislike about QuestionPro?

I can' think of anything. Review collected by and hosted on G2.com.

John S.
JS
John S.
Director of Operations
Small-Business (50 or fewer emp.)
"Powerful, Affordable Functionality—Especially Great for Nonprofits"
5/5
What do you like best about QuestionPro?

QuestionPro offers pretty powerful functionality at a better price than most competitors, and they are generous to nonprofits. Review collected by and hosted on G2.com.

What do you dislike about QuestionPro?

Just like any other subscription software, sometimes you run into a feature that you wish you could use but it's only available at a higher tier. That's expected these days. I've always been able to get done what I want to get done. Review collected by and hosted on G2.com.

Katie C.
KC
Katie C.
Founder
Market Research
Small-Business (50 or fewer emp.)
"QuestionPro: Robust Features, Excellent Support"
5/5
What do you like best about QuestionPro?

I love QuestionPro's really robust selection of question types. I can quickly implement those question types with a click of a button. I also have really great support from my team, helping me with more challenging research approaches or when I need guidance on how best to program a question. I appreciate that QuestionPro allows me to add max diff, image upload, sorting, or conjoint questions without incremental costs, which are often add-ons with other survey platforms. Additionally, QuestionPro has helped me with resources for analysis and reporting, and have delivered high-quality work. When I've had questions, the team is always very quick to respond and help me implement whatever is needed. Review collected by and hosted on G2.com.

What do you dislike about QuestionPro?

Their AI functionality help with question creation is still in its infancy and and will evolve. I appreciate that they are implementing these features and feel they are ahead of the game. Some analysis that I need, still needs to be done with external tools. Specifically, creation of custom banners requires me to export the data and do the analysis with another analysis software to get the results ready for my clients. Review collected by and hosted on G2.com.

Jesse  S.
JS
Jesse S.
Quality & Supply Chain Manager
Food & Beverages
Mid-Market (51-1000 emp.)
"Centralized Feedback Tool for Quality & Efficiency"
4/5
What do you like best about QuestionPro?

I like QuestionPro's exceptional ease of use combined with powerful real-time analytics, which suits our needs perfectly at Coca-Cola European Partners Deutschland GmbH. The intuitive survey editor allows our team to design professional, logic-driven surveys quickly without needing technical training. I really appreciate the real-time reporting dashboard that lets us monitor responses instantly, spot issues early, and act fast to avoid disruptions. Its strong multilingual support is also valuable, helping us collect consistent feedback across German and European markets. The platform offers reliable survey distribution via email, QR codes, and internal links, which simplifies reaching our production staff, logistics teams, and retail partners. Together, these features make feedback collection efficient, scalable, and highly actionable for our daily operations. Review collected by and hosted on G2.com.

What do you dislike about QuestionPro?

The reporting dashboard lacks advanced customization for manufacturing-specific metrics. We often need to filter data by production shift, distribution region, or product batch, but the built-in filters are limited, so we still export data to Excel for deeper analysis. Integrations with our existing ERP and supply chain tools are also fairly basic. Native, automated syncing with our internal systems would save time compared to manual exports and imports. Review collected by and hosted on G2.com.

Cardi G.
CG
Cardi G.
Salesperson
Retail
Small-Business (50 or fewer emp.)
"Great Free Trial!"
3.5/5
What do you like best about QuestionPro?

It’s nice to have a free trial so I can sample the app before committing. Some other apps don’t offer that option and require you to pay right from the beginning. Review collected by and hosted on G2.com.

What do you dislike about QuestionPro?

It was a little hard to navigate at first. Also, when I tried viewing it as a user while sampling a survey, I ran into a few error messages. Review collected by and hosted on G2.com.

Logan S.
LS
Logan S.
Data Analyst
Small-Business (50 or fewer emp.)
"QuestionPro has been the BEST survey platform!"
5/5
What do you like best about QuestionPro?

QuestionPro really goes out of their way to make this software available to nonprofits, supporting them with all the best features. We use this software extensively and have been very satisfied with its broad range of capabilities. We've been able to create surveys according to our needs without any limitation in layout or design. Review collected by and hosted on G2.com.

What do you dislike about QuestionPro?

There's nothing to dislike -- it is a fantastic tool! Review collected by and hosted on G2.com.

Percy S.
PS
Percy S.
Senior R&D Project Manager
Biotechnology
Mid-Market (51-1000 emp.)
"Efficient Survey Tool with Robust GDPR Features"
4/5
What do you like best about QuestionPro?

I appreciate how QuestionPro supports GDPR-compliant data collection across healthcare and biotech stakeholders, including patients, physicians, and internal R&D teams. The platform's advanced survey logic and branching make it easy to design complex, targeted research studies without needing technical support. I also really value its robust reporting and analytics tools, which let us quickly turn survey responses into actionable insights for our clinical and product development workflows. Plus, its reliability and ease of sharing surveys across European markets save our team a lot of time compared to building custom research tools. The initial setup was really straightforward and intuitive—I was able to create my first basic survey in under 15 minutes without needing any training or technical support. The dashboard is clean, and the survey builder uses a simple drag-and-drop interface that's easy to follow. Review collected by and hosted on G2.com.

What do you dislike about QuestionPro?

The advanced reporting can feel a bit rigid when we need to create highly customized, publication-ready charts for regulatory or R&D presentations — we often end up exporting data to Excel to refine visuals further. Some of the more niche survey logic options can be tricky to set up without technical guidance, which slows down our team when designing complex patient or physician studies. One area I’d really like to see improved is the depth of native integrations with life sciences and research tools we use regularly, such as SPSS, common CRM platforms, and clinical data management systems. Right now we often have to export and manually reformat data, which adds extra steps to our research workflows. It would also be helpful to have more pre-built, healthcare-compliant survey templates specifically tailored to biotech, patient studies, and physician feedback. While the tool is flexible, starting from scratch for regulated research takes more time than using industry-specific templates. Review collected by and hosted on G2.com.

Verified User in Oil & Energy
AO
Verified User in Oil & Energy
Mid-Market (51-1000 emp.)
"Versatile Survey Platform with Powerful Analytics and Panel Management"
4/5
What do you like best about QuestionPro?

The best thing about this platform is its high versatility and good survey platform, which works well for feedback collection and advanced market research. And this platform's strength lies in its availability of features, from basic surveys to advanced-level analytics, logic branching and panel management, everything under a single platform. Their UI is also intutive nd offering detailed features within. Review collected by and hosted on G2.com.

What do you dislike about QuestionPro?

Even though their platform is equipped with features, this platform can be too busy for new users to this platform when navigating around advanced logic and analytics. Also, some customisation options and reporting features should be more streamlined, and their design flexibility should be worked upon as well. Review collected by and hosted on G2.com.