QuestionPro Reviews & Product Details

The best thing about this platform is its high versatility and good survey platform, which works well for feedback collection and advanced market research. And this platform's strength lies in its availability of features, from basic surveys to advanced-level analytics, logic branching and panel management, everything under a single platform. Their UI is also intutive nd offering detailed features within. Review collected by and hosted on G2.com.

Even though their platform is equipped with features, this platform can be too busy for new users to this platform when navigating around advanced logic and analytics. Also, some customisation options and reporting features should be more streamlined, and their design flexibility should be worked upon as well. Review collected by and hosted on G2.com.

The best part about QuestionPro is probably the data collection! We noticed that the visualization and depth of the data provided in the dashboard were attractive and impressive. The IT support that I have received has also been exceptional. It is easy to copy old survey formats, and creating new surveys is a simple and clean process. Review collected by and hosted on G2.com.

A couple downsides to QP:

- The learning curve is steep when it comes to logic and setting up automated responses based on data received in the surveys, but it is possible (especially after talking with the super helpful IT support folks!).

- Another issue I've noticed is that when I create a survey and share editing capabilities with my supervisor, she is actually not able to edit the survey for some reason. I am the only one who can.

- Thirdly, I had a survey that required the applicant submit an attachment at the end. When downloading survey responses, I had to download the response itself separately from the attachment that was submitted, save both documents and combine them into a PDF on my end in Adobe. It would be nice if the document that was attached in they survey was automatically attached to the survey response.

- Lastly, I wish there was a way to delete the geolocation data as I have been deleting that for anonymity's sake, which takes a good bit of extra time (perhaps this is possible and I just have not asked!).

This is my feedback after about 4 months of use. Review collected by and hosted on G2.com.

QuestionPro is easy to pick up and actually gets used, which is half the battle with survey tools. You can spin up a survey quickly without a ton of setup, but there’s still plenty of depth if you need logic, customization, or solid reporting. It works well for everything from quick internal pulse checks to customer feedback and more structured research, and it integrates cleanly with other tools so data doesn’t get stuck in a silo. While some of the advanced features take a bit of poking around to fully uncover, it’s not a deal breaker. Overall, it helps us collect real feedback fast, turn it into something actionable, and make decisions based on data instead of guesswork. Review collected by and hosted on G2.com.

The feature set can feel overwhelming at first if you try to use everything at once. Some advanced reporting and customization options could be more discoverable. UI polish in certain admin or advanced settings could be improved.

None of these are deal breakers, but there is a small learning curve when you move beyond basic surveys. Review collected by and hosted on G2.com.

What I like best about QuestionPro is how easy it is to create and share surveys. The interface is straightforward, and I don’t have to overthink anything like I can set up a survey quickly and get responses in a clean format. I also like that the analytics are simple to read, so I can understand the results without digging through complicated reports. Overall, it just makes collecting feedback really convenient. Review collected by and hosted on G2.com.

Sometimes it takes longer than it should to find the right setting or customize a survey the way I want. Review collected by and hosted on G2.com.

Our group of non-profits have been using QuestionPro for years and appreciate the reliability of the software and the fact that they keep adding new features. Review collected by and hosted on G2.com.

The non-profit renewal process could be more proactive, but we are super grateful for the discounts offered to non-profits! Review collected by and hosted on G2.com.

I think the user interface is okay. It provides an easy interface and works for collecting data across a range of projects. The interface tends to be spaced well. Review collected by and hosted on G2.com.

The user interface is a bit unintuitive. I think there are some places where the settings are hard to find. There are some places where there's too many options, and there's a bit of duplication. Sometimes surveys just don't work, or they are updated without notification, which leaves me unprepared to address issues. Customer service feels like it's passing the buck, and they sometimes don't understand what's going on. The service team is reluctant to explain things to me. Also, we found the plug-ins not easy to set up, so we avoid using them. Review collected by and hosted on G2.com.

QuestionPro provides us with survey forms that allow us to work more efficiently to gather information. We are able to reuse survey forms or create new ones, depending on our current needs. Basic forms are simple to create. We also appreciate the free non-profit license. And, they offer good customer support. Thank you, QuestionPro! Review collected by and hosted on G2.com.

In order to qualify for a non-profit license, there are several steps to complete the process. And, there is also a learning curve in the beginning. Review collected by and hosted on G2.com.

QuestionPro is an online software for creating surveys that is quite powerful and easy to use. It offers a wide variety of question types, visual elements, and customization options. The platform is very user-friendly and its learning curve is quite accessible. Not much technical knowledge is required to start creating questionnaires with advanced features. Review collected by and hosted on G2.com.

I practically don't find many negative aspects worth mentioning. However, if I had to point out something, I would say that the advanced plans may be less accessible for companies with limited budgets, as there are other more economical alternatives. Review collected by and hosted on G2.com.

What I like best about QuestionPro is its flexibility and depth — it lets you start quickly with simple surveys and then scale into advanced logic, branching, and analytics as your needs grow. Users consistently highlight the wide variety of question types, real-time data collection, mobile compatibility, and the ability to export and integrate results with other systems. Review collected by and hosted on G2.com.

While QuestionPro is a powerful survey platform with a lot to offer, there are a few areas where I think it could improve:

Occasional UI quirks: While generally user-friendly, the interface can sometimes feel a bit clunky or outdated in certain areas. Navigation could be more intuitive in some cases.

Limited customization in the free plan: The free plan, while a good starting point, has significant limitations on customization options, particularly with branding and design. This can make it challenging to create surveys that align with your organization's visual identity.

Reporting could be more flexible: While the reporting tools are robust, they can sometimes feel a bit rigid. More flexibility in customizing reports and exporting data would be beneficial.

Despite these minor drawbacks, QuestionPro remains a strong survey platform overall. Its strengths in features, logic, and customer support make it a valuable tool, especially when cost isn't a factor. However, addressing these areas would make it an even more compelling option. Review collected by and hosted on G2.com.

I like how easy it is to create surveys and collect responses quickly with QuestionPro. I also enjoy the way it organizes the results and helps me understand the data. The initial setup was very easy and straightforward. I appreciate that it has great features and provides more advanced survey options and better data analysis compared to what I used before. QuestionPro helps me collect opinions, feedback, or data from many people quickly and effectively, making it easy to ask questions and understand what people think or prefer. Review collected by and hosted on G2.com.

I think some features in QuestionPro don't work as well for me because they are not very intuitive. Improving the instructions or making the interface simpler would help Review collected by and hosted on G2.com.