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Q-Flow Platform
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Q-Flow Platform
By ACF Technologies
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4.6 out of 5 stars
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Q-Flow Platform Reviews & Product Details - Page 2

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Q-Flow Platform Overview

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What is Q-Flow Platform?

Q-Flow is the core platform that powers our suite of next-generation customer experience including queue management, appointment booking, virtual queuing, video appointments, digital signage, wayfinding, customer feedback, and staffing management solutions. Q-Flow empowers businesses to seamlessly manage and optimize omnichannel customer journeys and streamline back-office processes through BPM. With the incorporation of predictive analytics, our machine learning and artificial intelligence technology can keep companies proactive, predictive, and productive by creating a broad range of capabilities to improve our client’s customer experience and reduce operational costs. Each of our modules allows you to deliver a range of services through a single intuitive tool and make the most of every visit in Healthcare, Financial, Education, Retail, Telco, Government, and more.

Q-Flow Platform Details
Discussions
Q-Flow Platform Community
Languages Supported
Danish, German, Greek, English, French, Hebrew, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Spanish, Swedish
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Product Description

For organizations that utilize appointments, quick and easy scheduling is an essential aspect of Customer Xperience Management. ACF combines scheduling with queue management through our powerful software platform which allows customers to schedule appointments online, sends automated reminders to reduce no show rates, and seamlessly integrates appointment vs. walk in traffic at the time of visit.

How do you position yourself against your competitors?

Through software and technology, ACF Technologies has transformed lobby areas into organized environments. Our solutions encompass the entire customer experience from pre-visit to post, while providing accurate reporting and analytics to improve organizational effectiveness. Through the combination of our innovative software, variety of hosting options, and non-proprietary hardware devices, ACF has redefined the customer service process with our flagship software, Q-Flow. ACF Technologies has a strong focus on providing services to healthcare facilities, government, financial organizations, universities, and retail companies.
While some organizations typically have a long wait time before you are served, Q-Flow helps by reducing or eliminating lines altogether.

Q-Flow also helps improve operational efficiencies, therefore eliminating unnecessary tasks for employees. All of this helps improve employee satisfaction while maintaining a relaxed environment. ACF receives recognition regarding the improvements that Q-Flow makes every day to reduce wait time for customers and organizations alike.

Seller Details
Seller
ACF Technologies
Year Founded
2003
HQ Location
Asheville, NC
Twitter
@ACF_Tech
476 Twitter followers
LinkedIn® Page
www.linkedin.com
173 employees on LinkedIn®
AT
Overview Provided by:
ACF Technologies

Recent Q-Flow Platform Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Amazing service and customer experience."
Helps effectively manage lines and provides actionable insights from customers
Read more
Praveen K.
PK
Praveen K.Enterprise (> 1000 emp.)
4.5 out of 5
"When Medical gets a Magic Tool"
Saves time, ease of use, user friendly, quick response.
Read more
SM
Sheila M.Small-Business (50 or fewer emp.)
5.0 out of 5
"Fantastic queue management system"
I like how well designed the tool is. It is ideal to have everything well organized. I like it because I can have a better customer follow-up. Syst...
Read more
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Q-Flow Platform Media

Q-Flow Platform Demo - Appointment booking made easy!
Your customers want a hassle-free appointment booking system that puts them in control of their time. You want to make the process of booking and managing appointments as painless as possible for your customers and your staff. Q-Flow – our industry-leading appointment scheduling software – ...
Q-Flow Platform Demo - Queue Management | Automate queue management and transform the customer experience
Say goodbye to crowded waiting rooms and frustrated customers by automatically assigning visitors to the exact services they need as soon as they step through the door. Our queue management system automatically informs customers what the expected wait time for their appointment is, freeing th...
Q-Flow Platform Demo - Virtual Queuing System | Empower your customers to wait in line where it suits them with our virtual queuing system
Streamline waiting times and transform the customer experience with our virtual queuing system. Empower your customers to join an online queue and wait in line where it suits them on their mobile device. They’ll get an alert when it’s their turn to be served so they can make their way to thei...
Q-Flow Platform Demo - Digital Signage Solutions | Intuitive digital signage solutions that delivers the information your customers need
Digital signage is an essential tool for delivering a seamless on-site customer experience. Our intuitive digital interfaces provide your premises with a multi-screen control system that makes it simple to keep customers informed with relevant information. Use our digital signage software...
Q-Flow Platform Demo - Q-Anywhere | A seamless virtual customer experience
Empower your customers to seamlessly access your services remotely with Q-Anywhere™. Customers can schedule an appointment, join a virtual waiting room, and speak to a clinician or salesperson – all from their living room, at the office, or on the move. This helps you manage capacity within...
Q-Flow Platform Demo - Wayfinding & Indoor Navigation | Give customers and patients clear and simple directions every step of the way
Help your customers navigate your premises with our digital wayfinding and interactive signage. Your customers or patients are bound to have a negative experience if they get lost on your premises. Protect visitors from the anxiety of being lost or late to a meeting by making it easy for them...
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33 Q-Flow Platform Reviews

4.6 out of 5
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33 Q-Flow Platform Reviews
4.6 out of 5
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4.6 out of 5
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Q-Flow Platform Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Q-Flow PlatformQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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MOHIT M.
MM
Intelligent Automation Consultant
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Q-Flow Platform?

Some benefits of Q-flow are:

- Agent assisted appointment scheduling

- calendar capacity analysis and planning

- allocation of resources required for appointment Review collected by and hosted on G2.com.

What do you dislike about Q-Flow Platform?

Cost might be an issue and because of that it might not attract small healthcare organizations. Customer support seems to be great if the customers are facing issues. Review collected by and hosted on G2.com.

What problems is Q-Flow Platform solving and how is that benefiting you?

It helps in scheduling and once you set it up in the calendar, there are reminders which will help you with your appointments. Review collected by and hosted on G2.com.

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NJ
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Q-Flow Platform?

The best things I like about Q-Flow are its user-friendly interface and customisation.

It's so user-friendly and intuitive that anyone with basic computer knowledge can become an expert in hours.

CUstomizability makes it super convenient for users to cater it to their preference, thereby increasing value. Review collected by and hosted on G2.com.

What do you dislike about Q-Flow Platform?

The only major Disadvantage is cost. For smaller businesses, it can be costly and many companies might not be able to afford it.

The second problem is the limitation in integration with third-party tools. Review collected by and hosted on G2.com.

What problems is Q-Flow Platform solving and how is that benefiting you?

It helped me to organise workflows and finish tasks more efficiently. The platform had a centralised collaborative setup that enables the whole team to work together efficinetly. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
TI
Enterprise(> 1000 emp.)
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Verified Current User
Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Q-Flow Platform?

The Q-Flow Platform GUI is pretty simple & easy to use. After a small session of training, one case quickly uses the tool. The process flows can easily be created. Patient flow, checkin & Queue management are key features of this tool. Review collected by and hosted on G2.com.

What do you dislike about Q-Flow Platform?

Customer support needs to be more responsive & sometimes the application does not respond on time. The licensing cost needs to be more competitive. Review collected by and hosted on G2.com.

What problems is Q-Flow Platform solving and how is that benefiting you?

The Q-flow platform helps the organization manage the Patient Journey & provides a good Digital user experience. The interaction management feature allows Patients with Doctor consultations over video calls. Review collected by and hosted on G2.com.

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Ashwini K.
AK
Network Administrator
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Q-Flow Platform?

We can manage our time efficiently and the ability to cantrol the system is fantastic. Q-Flow have provided more than previous offered us. The Q-Flow work really very fast and smooth. Review collected by and hosted on G2.com.

What do you dislike about Q-Flow Platform?

Like dislike is two part of thinking and no one is perfect and I don't think anything for dislike if you face some issue then Q-Flow have a support team for resolution Review collected by and hosted on G2.com.

What problems is Q-Flow Platform solving and how is that benefiting you?

We used It with our users and they responded faster than before and communicated easselly Review collected by and hosted on G2.com.

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Sanjay K.
SK
Business Process Analyst 3
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Q-Flow Platform?

* Various options to manage the medical process

* Automatic appointment assistance

* Easy integration to CRM & ERP solutions

* Easy to use Review collected by and hosted on G2.com.

What do you dislike about Q-Flow Platform?

I didn't find any cons about the Q-Flow platform. Review collected by and hosted on G2.com.

What problems is Q-Flow Platform solving and how is that benefiting you?

This can address C2C problems such as automated appointments, checking the status of reports, and usage of a dashboard to know their previous medical history. Review collected by and hosted on G2.com.

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Z D.
ZD
Consultant
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Q-Flow Platform?

Most intuitive gui with flow builder helps to prepare the end to end journey for given use case Review collected by and hosted on G2.com.

What do you dislike about Q-Flow Platform?

Licensing issues on the platform helps to reduce customer friction Review collected by and hosted on G2.com.

What problems is Q-Flow Platform solving and how is that benefiting you?

Processes working in silos can be integrated for end to end flow Review collected by and hosted on G2.com.

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Dilip S.
DS
Business Data Analyst
Enterprise(> 1000 emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about Q-Flow Platform?

Good to create Flows as I'm exploring the tool at the moment Review collected by and hosted on G2.com.

What do you dislike about Q-Flow Platform?

None as of date I had good experience so far Review collected by and hosted on G2.com.

What problems is Q-Flow Platform solving and how is that benefiting you?

Automation for various SME work was done using the tool Review collected by and hosted on G2.com.

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Verified User in Management Consulting
CM
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Q-Flow Platform?

Digitize documents and perform OCR, It can help me to save time to capture all the incoming vendor invoices for ERP process Review collected by and hosted on G2.com.

What do you dislike about Q-Flow Platform?

Most of the functions are good. No special modules or functions I don't like Review collected by and hosted on G2.com.

What problems is Q-Flow Platform solving and how is that benefiting you?

I used the Qflow document capture function to help to manage all incoming vendor invoices and help to speed up the 3-way matching process with the ERP system. Review collected by and hosted on G2.com.

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Verified User in Consumer Services
UC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Q-Flow Platform?

convenience to get in touch with the customer, the best tool Review collected by and hosted on G2.com.

What do you dislike about Q-Flow Platform?

Nothing, as it is so simple to use & very helpful Review collected by and hosted on G2.com.

What problems is Q-Flow Platform solving and how is that benefiting you?

Customer's tend to respond quicker to text messaging than emails as they have their phones with them constantly. Review collected by and hosted on G2.com.

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FH
change and implementation co-ordinator
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Q-Flow Platform?

I like that we can manage our calendars efficiently, the speed for the next available appointment is phenomenal, and the ability to control the system ourselves as administrators is fantastic. Other companies we have previously used haven't offered us half as much as what Q-Flow can. We would wait up to 10 minutes to view the next available appointment, whereas Q-Flow, displays it within seconds. Review collected by and hosted on G2.com.

What do you dislike about Q-Flow Platform?

I cannot think of anything I dislike. If we have any issues, they are raised directly to the support team and actioned immediately. Q-Flow is suitable for our companies needs. Review collected by and hosted on G2.com.

Recommendations to others considering Q-Flow Platform:

We have looked at the current market, and there aren't any other suppliers that can compete with ACF. We receive excellent service from the customer support team and our relationship managers. I would recommend ACF to any company that is looking to have an effective appointment booking system Review collected by and hosted on G2.com.

What problems is Q-Flow Platform solving and how is that benefiting you?

We have been able to offer our customers more appointments while using Q-Flow. The ability to restrict certain appointment types to specific days and to certain mortgage advisors has helped us produce record numbers of appointments within our business area. Review collected by and hosted on G2.com.

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Q-Flow Platform