Plivo Reviews & Product Details

Our integration received excellent and timely support from the Plivo team, which enabled us to scale it threefold, with nearly zero failures.

Although some custom use cases weren’t initially supported by the current product, we greatly appreciate how quickly the Plivo team understood our requirements and built the features we needed. Review collected by and hosted on G2.com.

We didn't encounter any negatives. They offer highly competitive pricing, and their team is eager to understand customer use cases and find ways to provide tailored solutions. Review collected by and hosted on G2.com.

Plivo has been a highly reliable platform for our SMS and voice needs. Implementation was easy and smooth, and we seamlessly integrated its features into our services. Over the years, we've had little to no issues and remain very happy with our choice. Review collected by and hosted on G2.com.

Plivo previously offered a direct line to customer service, which was removed a few years ago. Nowadays, the only way to reach support is through tickets, which can be frustrating when urgent issues arise. Review collected by and hosted on G2.com.

Plivo simply works and the quality and customer support is great. The cost is very affordable compared to few others. Review collected by and hosted on G2.com.

Nothing much to complain as most things are self-serve. Review collected by and hosted on G2.com.

I’ve been really impressed with Plivo because it seems reliable and has a global reach. I’ve used your APIs to integrate voice and SMS features into my app, and they’re quite easy to work with. The call quality is better than your competitors I must say. Also, I’ve never had any issues with scalability. One time, I needed to talk to your customer support and the experience was surprisingly better than what I had imagined at the time. Review collected by and hosted on G2.com.

While I’ve generally been satisfied with Plivo, I’ve encountered a few hiccups. I’ve found the customization options for call routing to be somewhat limited, and it took me a while to get used to the API. Additionally, there was one instance where I experienced a brief service outage, which caused some disruptions to my application. Review collected by and hosted on G2.com.

Plivo excels with robust suite of APIs for voice , video and SMS making integration and communication features straightforward supported by APIs and Awesome Documentation.and also have users from its scalability. Plivo global reach ensures reliable performance that is really Awesome things I appreciate a lot.

Please use this platform you really enjoy a lot. Review collected by and hosted on G2.com.

Although generally good however some users find the documentations could be more detailed in certain areas. Review collected by and hosted on G2.com.

Provides businesses with APIs to integrate voice calls, SMS and multiple communication services into their applications Review collected by and hosted on G2.com.

Nothing to be disliked. Its really fulfills your needs and helps to achieve your targets Review collected by and hosted on G2.com.

For the most part, my relationship with Plivo has been good. They have always been courteous, and do follow up to try and make sure everything is good. Review collected by and hosted on G2.com.

Efficiency. There are times when there's a support issue, and the time it takes is far too long. I rent a lot of phone numbers, and by way of my clients, a lot of SMS are sent. My clients are real people, and simply sending texts to people they already know and have a personal relationship with. Sometimes, some of these numbers will get flagged as spam due to the carriers filters. At times, my clients will ask for a ticket to be submitted to get the issue resolved, as there is exactly 0% of the messages being sent that are spam. There have been times that it has taken over a week to get resolved. This time is critical for my business since my clients are not able to communicate with the family or friends during the period of waiting. My clients do not know what is going on, they simply start getting frustrated with us thinking we are the issue, and we are taking too long. So that becomes a situation where we usually have to comp some extra service time fo rour clients, which of course in the bigger picture costs my company money, and occasinally the loss of clients. Review collected by and hosted on G2.com.

It is easy to use, I mean to setup and integrate the API's. The best thing is that it is not costly and has a lot of features. Review collected by and hosted on G2.com.

One of my friend faced a challange and when he raised a concern he didn't get his issue resolved which made a negative impression. Review collected by and hosted on G2.com.

I like how Plivo's cloud communications platform simplifies and personalizes customer communications for businesses across the globe. The reliability and simplicity of their CPaaS technology, along with their consultative approach to engagement, make them stand out. Additionally, their carrier network connectivity and competitive advantage are impressive, and their range of products, from SMS and MMS APIs to voice calling integration and contact center solutions, cater to diverse communication needs. Review collected by and hosted on G2.com.

There is room for improvement in the API call logs to make them more informative. We also experienced occasional speed issues. It's challenging to determine whether these speed issues are solely dependent on Plivo, as the delivery of text/calls also relies on the carriers used by our customers. Review collected by and hosted on G2.com.

I have established my enterprise by leveraging the capabilities of the Plivo platform. The user-friendly nature of their API and its cost-effectiveness allows me the flexibility to incorporate a modest markup, thereby enabling me to operate a sustainable and profitable business.Plivo offers exceptional call quality, reliable SMS delivery rates, and robust voice and messaging services. Their documentation is thorough and comprehensive, providing valuable guidance and information for users. Review collected by and hosted on G2.com.

The following aspects require enhancement:

1. The reports accessible through the user website console are notably limited.

2. The statistics provided on the user website console are also restricted in scope.

These areas could benefit from improvements to offer users more comprehensive and insightful data. Review collected by and hosted on G2.com.