Plivo Features
What are the features of Plivo?
Functionality
- Ease Of Integration
- API Call Speed
- Communication Varieties
Support
- Documentation
- Professional Support
Plivo Categories on G2
Filter for Features
Authentication type
SMS-Based | Sends a one-time passcode (OTP) via SMS. | Not enough data | |
Voice-Based Telephony | Provides a one-time passcode (OTP) via voice-call. | Not enough data | |
Email-Based | Sends a one-time passcode (OTP) via email. | Not enough data | |
Hardware Token-Based | Supports hardware tokens, which are often USB-sized, fob-like devices that store codes. | Not enough data | |
Software Token | Offers software tokens, which are applications installed on a mobile phone, wearable devices, or desktops and generate time-based one-time passcodes (TOTP) that a user can easily copy. Software tokens work both online and offline. | Not enough data | |
Biometric Factor | Allows biometric factors such as fingerprints, faceprints, voiceprints, or other biometric information to be used as an authentication factor. | Not enough data | |
Mobile-Push | Offers mobile push authentication, which is a user-friendly method that does not require a user to copy a code, but rather accept or deny an authentication using a mobile application. Mobile push authentication only works when a user is connected to the internet. | Not enough data | |
Risk-Based Authentication | Analyzes users' IP addresses, devices, behaviors and identities to authenticate a user. | Not enough data |
Functionality
Multi-Device Sync | Allows the use of tokens on multiple devices. This feature can also be turned off if the user does not want this. | Not enough data | |
Backup | Offers encrypted backup recovery stored by the vendor. | Not enough data | |
Ease Of Integration | Based on 326 Plivo reviews and verified by the G2 Product R&D team. Empowers developers to intuitively integrate cloud communications functionality for their applications. | 89% (Based on 326 reviews) | |
API Call Speed | Based on 314 Plivo reviews and verified by the G2 Product R&D team. Grants high speed API calls for fast communications. | 91% (Based on 314 reviews) | |
Communication Varieties | Based on 303 Plivo reviews and verified by the G2 Product R&D team. Enables a wide variety of communication types such as SMS, voice, video, etc. | 88% (Based on 303 reviews) |
Analysis
Application Attribution | Attributes app installs to the marketing campaigns and media sources that drove it. | Not enough data | |
Campaign Analysis | Measures impact and effectiveness of mobile marketing campaigns. | Not enough data | |
Uninstall Tracking | Measures user-level uninstall insights. | Not enough data | |
Custom Dashboards | Creates custom data views to suit every team member's needs. | Not enough data |
Campaigns
Proximity Marketing | Collects geo-location data on mobile users to customize relevant campaigns. | Not enough data | |
Push Notifications | Pushes notifications or text messages to mobile devices | Not enough data | |
Bulk SMS | Provides templates for mass mobile messaging campaigns | Not enough data | |
Two-Way Text Messaging | Facilitates two-way text messaging to encourage consumer engagement and loyalty | Not enough data | |
Email Campaigns | Personalizes and optimizes email mobile marketing campaigns. | Not enough data | |
Audience Segmentation | Identifies the most granular audience segments based on actions, inactions, and user properties. | Not enough data |
Engagement
Coupons and Promotions | Sends out coupons and promotions to reward and entice mobile device users. | Not enough data |
Platform
Optimization | Optimizes marketing campaigns for mobile devices. | Not enough data | |
Integrations - Mobile Marketing | Integrates advertising/campaigns into mobile applications, games, and mobile browsers. | Not enough data | |
Internationalization | Facilitates global text message and mobile marketing campaigns. | Not enough data | |
Conversation Editor | Allows business to edit conversations to meet the unique needs of one's business. | Not enough data | |
Integration | Gives users the ability to update systems, like CRM, based on conversations. | Not enough data | |
Human-In-The-Loop | Allows users to maintain and observe the accuracy and viability of Intelligent Virtual Assistants. | Not enough data |
Messenger
Sequencing | Mapped-out responses for conversations. | Not enough data | |
AI | Artificial intelligence (AI) and chatbot involvement. | Not enough data | |
Live Chat | Live human component of conversations. | Not enough data | |
Customization Interface | Quality of interface for designing and customizing conversation maps. | Not enough data |
Channels
Social Media | Conversations enacted over social media. | Not enough data | |
Website | Conversations enacted through embedding or pop-ups on websites. | Not enough data | |
Text Message (SMS) | Conversations enacted through text message (SMS). | Not enough data | |
Voice Assistants | Conversations enacted through voice assistants. | Not enough data | |
Other | Conversations enacted through other channels. | Not enough data |
Customers
Targeting | Overall quality of customer targeting based on needs or situations. | Not enough data | |
Profiles | Creation and modification of customer profiles based on conversations. | Not enough data | |
Analytics | Reporting based around specific and overall conversation results. | Not enough data | |
Lead Gathering | Capture and organization of leads from conversations. | Not enough data | |
Sales Conversion | Success rate of conversations leading to customer purchases. | Not enough data |
Text Messaging
Bulk SMS | Enables users to send mass text message campaigns | Not enough data | |
Two-Way Text Messaging | Facilitates two-way text messaging to encourage consumer engagement and loyalty | Not enough data | |
Text Scheduler | Provides the ability to schedule single or bulk text messages to recipients on a specific date and time | Not enough data | |
Automatic Replies | Provides automatic text message replies to recipients | Not enough data | |
Automatic URL Shortening | Provides automatic URL shortening to use less characters via text | Not enough data | |
MMS Marketing | Sends out multimedia via text messages, such as coupons, pictures, and audio | Not enough data | |
Personalization | Offers features for personalizing text messages based on customer information or past behavior | Not enough data | |
Transactional SMS | Allows users to establish automated workflows and triggers to deliver transactional text messages | Not enough data |
Implementation
Easy Setup | Offers an easy to understand user interface to make setup smooth. | Not enough data | |
Mobile SDK | Offers a mobile software development kit (SDK) for iOS, Blackberry, and Android. | Not enough data | |
Web SDK | Offers a software development kit (SDK) for web-based applications. | Not enough data |
Support
Documentation | Based on 323 Plivo reviews and verified by the G2 Product R&D team. Provides clear, effective documentation for API integrations. | 87% (Based on 323 reviews) | |
Professional Support | Based on 270 Plivo reviews and verified by the G2 Product R&D team. Connects users with professional support teams to troubleshoot and finetune integrations. | 86% (Based on 270 reviews) |
Responses
Personalization | Provides personalized responses to interlocator based on segmentation or past responses. | Not enough data | |
Route To Human | Has tools (e.g. dashboards and reports) to better understand conversations Intelligent Virtual Assistants have had. | Not enough data | |
Natural Language Understanding (NLU) | Can have a natural, human-like conversation with an interlocator. | Not enough data |
SMS Platform
Reporting | Provides pre-built or customizable performance reports | Not enough data | |
Automation | Automates tasks and features for added convenience | Not enough data | |
White Label | Offers a white labeling service for agencies or resellers to customize platform branding | Not enough data | |
Text-to-Landline | Text enables landline phones so users can receive text messages sent to an existing business number | Not enough data | |
Short Codes | Provides businesses with 5- to 6-digit short codes for running text marketing campaigns | Not enough data | |
API Integration | Facilitates the integration of text messaging into existing business applications through an SMS gateway API | Not enough data |
Conversational Platform
Personalization | Identifies the customer and personalizes interaction at every touchpoint. | Not enough data | |
Omnichannel | Allows multiple related channels to interact at once to reduce transfers. | Not enough data | |
Contextual Engagement | Prompts agents to engage customers based on contextual data, such as product usage or conversation history. | Not enough data | |
Proactive Engagement | Provides features for sending outbound messages to engage customers through proactive support. | Not enough data |
Support Automation
Intelligent Routing | Can route contacts to agents the customer has worked with before. | Not enough data | |
Seamless Escalation | Provides features for escalating conversations to the appropriate agent. | Not enough data | |
Transcripts | Maintains a transcript of conversations from all channels. | Not enough data | |
Self-Serve Support | Enables customers to resolve queries or issues without the assistance of an agent. | Not enough data |
Data
Reliability | Ensures consistent performance, delivering reliable outputs based on user prompts. | Not enough data | |
Data Security | Implements stringent measures to protect user data and ensure privacy. | Not enough data |
Interaction
Complex Query Handling | Shows adeptness in comprehending and responding to complex or multi-part queries. | Not enough data | |
Natural Conversation | Facilitates natural and human-like conversations, delivering engaging interaction experiences. | Not enough data | |
Understanding | Demonstrates a sophisticated understanding of both written and spoken user commands. | Not enough data | |
Context Management | Exhibits proficiency in maintaining and utilizing context throughout a conversation. | Not enough data | |
Customizability | Offers a high degree of customization to meet individual user or business requirements. | Not enough data |
Learning
User Interaction Learning | Features robust learning mechanisms, improving responses over time based on past user interactions. | Not enough data | |
Error Learning | Showcases the ability to recognize, correct, and learn from its own mistakes. | Not enough data |
Content Generation
Creativity | Displays creativity in generating diverse, interesting, and contextually relevant responses. | Not enough data | |
Content Accuracy | Produces content that is accurate, factually correct, and relevant to the user's query. | Not enough data |
System
API Flexibility | Evaluates the chatbot's ability to provide flexible APIs for custom integrations and functionality expansions. | Not enough data | |
Update Frequency and Utility | Regularly receives updates that contribute to continuous improvement of the product. | Not enough data | |
Cross-Platform Compatibility | Assesses the chatbot's ability to function seamlessly across various platforms and devices. | Not enough data | |
Software Integration | Seamlessly integrates with other platforms or software systems, enhancing overall utility. | Not enough data |
Generative AI
AI Text Generation | Allows users to generate text based on a text prompt. | Not enough data | |
AI Text Summarization | Condenses long documents or text into a brief summary. | Not enough data | |
AI Text Generation | Allows users to generate text based on a text prompt. | Not enough data | |
AI Text Summarization | Condenses long documents or text into a brief summary. | Not enough data |
Platform Basics - Phone Verification
Accuracy | Validate phone numbers accurately including formats, country codes and area codes. | Not enough data | |
Call Screening | Screen phone numbers against blacklists and blockages to prevent verification attempts from known fraudulent personas. | Not enough data | |
Scalability | Scale to handle verification requests to accommodate growth and peak call times without affecting performance. | Not enough data | |
Security Measures | Protect user data during verification process using encryption and secure transmission protocols. | Not enough data | |
Reliable Delivery | Deliver verification codes or messages via SMS or voice calls to users to ensure consistent verification. | Not enough data | |
Customizable Workflows | Offer customizable options for verification workflows to tailor to business specific needs and preferences. | Not enough data |
Additional Features - Phone Verification
Integration Abilities | Integrate with existing systems and other verification applications via APIs or SDKs for smooth workflows. | Not enough data | |
Compliance with Regulations | Comply with relevant data protection regulations such as GDPR or HIPAA. | Not enough data | |
Reporting and Analytics | Share reporting and analytics tools to track verification performance, monitor usage of tools and identify areas for improvement. | Not enough data |
Automation - AI Agents
Sales Follow-Up | Allows users to automate responses to customer inquiries across various channels. | Not enough data | |
Customer Interaction Automation | Allows users to automate responses to customer inquiries across various channels. | Not enough data | |
Lead Generation | Allows users to automate the process of generating and qualifying sales leads. | Not enough data | |
Document Processing | Allows users to automate the handling, processing, and management of documents. | Not enough data | |
Feedback Collection | Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders. | Not enough data |
Autonomy - AI Agents
Independent Decision Making | Allows the AI agent to learn from interactions and adapt its responses accordingly. | Not enough data | |
Adaptive Responses | Allows the AI agent to learn from interactions and adapt its responses accordingly. | Not enough data | |
Task Execution | Provides the AI agent the ability to execute tasks without requiring constant user input. | Not enough data | |
Problem Solving | Allows the AI agent to identify and resolve issues without user intervention. | Not enough data |
WhatsApp Messaging - WhatsApp Marketing
Transactional Messages | Allows users to establish automated workflows and triggers to deliver transactional WhatsApp messages and notifications | Not enough data | |
Bulk WhatsApp Messaging | Enables users to send mass WhatsApp marketing campaigns | Not enough data | |
Conversational Messaging | Facilitates two-way WhatsApp messaging to encourage subscriber engagement and loyalty | Not enough data | |
Personalization | Offers features for personalizing WhatsApp messages based on customer information or past behavior | Not enough data | |
Promotional Messages | Allow users to share promotions with subscribers via WhatsApp | Not enough data | |
Automated Replies | Provides automated WhatsApp message replies to recipients | Not enough data |
WhatsApp Business Platform - WhatsApp Marketing
Segmentation | Deliver tailored promotions to specific audience segments | Not enough data | |
API Integration | Facilitates the integration of WhatsApp messaging into existing business applications through WhatsApp Business API | Not enough data | |
WhatsApp Commerce | Allow customers to browse, discover, research, purchase, and complete payment in real-time | Not enough data | |
Analytics | Provides analytics on opt-ins, open and delivery rates, and click-throughs | Not enough data |
