Plivo offers essentially the same service at half the price as their competitors (at the time of my switch). Good logs and transparency for SMS and customer support has been reachable for me when diagnosing reasons for some SMS messages not going through. Good SDK for implementation (I use Python but am just using the REST API for my implementation, it's been great). I don't recall any downtime for the features I use in the six years that I have been a customer of Plivo which is pretty fantastic. Review collected by and hosted on G2.com.
At first I didn't think the success rates were as good as my setup on a competitor, HOWEVER after some tweaks on my account with support (they even helped me choose a good area code to send my texts), and helping my SMS messages stay compliant, success rates have become close to 100%. Review collected by and hosted on G2.com.
Video Reviews
Great product for call tracking
733 out of 734 Total Reviews for Plivo
Overall Review Sentiment for Plivo
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I tend to be a customer who only needs to meet when there is an issue. Plivo is graciously respectful of this preference. But, more to the point, Plivo is very responsive when I do need help. I've work with our current account representative for a few years now and he is well-education on our use case, our compliance practices, and our commitment to maintaining the viability of text messaging as a communication channel for our member-base outreach. Review collected by and hosted on G2.com.
The UI could use some work. I find it un-intuitive. Also, search filtering on site. If I search for a set of calls and click into an individual result, I don't want to have to re-run the search when I return to the results. Review collected by and hosted on G2.com.
Our integration received excellent and timely support from the Plivo team, which enabled us to scale it threefold, with nearly zero failures.
Although some custom use cases weren’t initially supported by the current product, we greatly appreciate how quickly the Plivo team understood our requirements and built the features we needed. Review collected by and hosted on G2.com.
We didn't encounter any negatives. They offer highly competitive pricing, and their team is eager to understand customer use cases and find ways to provide tailored solutions. Review collected by and hosted on G2.com.
Plivo has been a highly reliable platform for our SMS and voice needs. Implementation was easy and smooth, and we seamlessly integrated its features into our services. Over the years, we've had little to no issues and remain very happy with our choice. Review collected by and hosted on G2.com.
Plivo previously offered a direct line to customer service, which was removed a few years ago. Nowadays, the only way to reach support is through tickets, which can be frustrating when urgent issues arise. Review collected by and hosted on G2.com.
The customer service is by far the best quality of plivo/what makes them stand out. Specifically our 10DLC verification process was a MILLION times better than working with Twilio and we are forever grateful to Plivo for that. Other than that, the platform has been easy for our developers to use and straight forward. All of our use cases have been easily covered at a reasonable price. Review collected by and hosted on G2.com.
We have used them for a while. When we first started using them it was out of necessity since we were seeing horrible delivery rates with Twilio out of nowhere and horrible customer service from Twilio (7 week response time on emails). Plivo had far better customer service/much smoother onboarding experience but some of the features felt a bit clunky in the portal/too basic. However, over the years they have built out the feature set quite a bit. Review collected by and hosted on G2.com.
Plivo has the best pricing for local phone numbers and automation. Their platform is robust and easy to use. It is easy to set up workflows to create multiple campaigns and track data granularly. The process of setting up new numbers and marketing campaigns is very easy. Our agency has been an active user for the past four years and they are one of the main keys that have allowed us to grow and measure KPI's in a tactical way. Review collected by and hosted on G2.com.
Tools to help identify and block robo callers and spam calls. Review collected by and hosted on G2.com.
The setup is easy, and it works with many programming languages, so different tech teams can use it. The instructions are clear, ensuring smooth implementation and integration. Review collected by and hosted on G2.com.
The user dashboard works but could be easier to use. Also, prices in some regions might be higher than competitors. Review collected by and hosted on G2.com.
Like the understandable api, like the customer service that responds instantly to my inquiries. But the most I like the prices and the login conversion percentage the best!
we only use lucap and texting. We use it on a daily basis in large quantities.
A support team that responds quickly Review collected by and hosted on G2.com.
I have experience with three different providers, I've never had a problem with Plivo. Perhaps more help was needed at the implementation stage of the provider. Review collected by and hosted on G2.com.
Plivo simply works and the quality and customer support is great. The cost is very affordable compared to few others. Review collected by and hosted on G2.com.
Nothing much to complain as most things are self-serve. Review collected by and hosted on G2.com.
I’ve been really impressed with Plivo because it seems reliable and has a global reach. I’ve used your APIs to integrate voice and SMS features into my app, and they’re quite easy to work with. The call quality is better than your competitors I must say. Also, I’ve never had any issues with scalability. One time, I needed to talk to your customer support and the experience was surprisingly better than what I had imagined at the time. Review collected by and hosted on G2.com.
While I’ve generally been satisfied with Plivo, I’ve encountered a few hiccups. I’ve found the customization options for call routing to be somewhat limited, and it took me a while to get used to the API. Additionally, there was one instance where I experienced a brief service outage, which caused some disruptions to my application. Review collected by and hosted on G2.com.
It's simple and priced well.
Good customer service.
Additional services on to of the platform.
Simple fast and easy integration and implementation. Review collected by and hosted on G2.com.
Web portal lacks functionality.
Lack of high volumes support in the API. Review collected by and hosted on G2.com.
