Pilot Reviews (142)

Reviews

Pilot Reviews (142)

4.7
142 reviews
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Judi C.
JC
Judi C.
Founder
Small-Business (50 or fewer emp.)
"Incredible Customer Service"
5/5
What do you like best about Pilot?

Their expertise with start ups, the kind and professional attention given to us, as well as getting us ready for funding opportunities. Review collected by and hosted on G2.com.

What do you dislike about Pilot?

The pricing is a little steep for the little business, but I am glad it didn't stop us. Review collected by and hosted on G2.com.

Verified User in Consumer Services
OC
Verified User in Consumer Services
Small-Business (50 or fewer emp.)
"Best book keeping service ever!!"
5/5
What do you like best about Pilot?

Timeliness. My last book keeping service was always so behind that I would have to file extensions for taxes. Review collected by and hosted on G2.com.

What do you dislike about Pilot?

After I signed up I didn’t hear from my book keeper or anyone on my team for several weeks. It would be nice to know what is going on step by step in the beginning. I was starting to worry id been scammed. Review collected by and hosted on G2.com.

Kitty C.
KC
Kitty C.
Chief of Staff to the CEO
Small-Business (50 or fewer emp.)
"Incredible team, incredible product"
5/5
What do you like best about Pilot?

Pilot's messages section makes it easy to troubleshoot or coordinate charges. I can go back at any time to keep track of previous conversations. The interface is wonderfully designed in such a way that enables quick and easy navigation to the information I need. Review collected by and hosted on G2.com.

What do you dislike about Pilot?

I have to wait until the end of the month to see my company financials. I understand the process because it builds trust and establishes financial accuracy, but I'm left wondering what my current expenditure is halfway through a cost intensive month. Review collected by and hosted on G2.com.

Verified User in Public Policy
AP
Verified User in Public Policy
Small-Business (50 or fewer emp.)
"Pilot Onboarding"
4/5
What do you like best about Pilot?

Ease of platform, friendly and helpful team, and smooth onboarding process of clients. Review collected by and hosted on G2.com.

What do you dislike about Pilot?

Nothing noteworthy so far. I have been impressed by the start of the services. Review collected by and hosted on G2.com.

Dan D.
DD
Dan D.
President & Co-Founder
Small-Business (50 or fewer emp.)
"Hands-down the best bookkeeping company in existence."
5/5
What do you like best about Pilot?

Very responsive, professional, friendly personnel. Also their technology and presentation of financials is superb. Review collected by and hosted on G2.com.

What do you dislike about Pilot?

No downsides. Everything went very smoothly from A to Z. Review collected by and hosted on G2.com.

Verified User in Computer Software
PC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Solid Product with some challenges"
4/5
What do you like best about Pilot?

The product works well overall and the accountants are friendly and helpful Review collected by and hosted on G2.com.

What do you dislike about Pilot?

There are some UI bugs in onboarding in the product and the onboarding experience can take a while. Review collected by and hosted on G2.com.

BD
Ben D.
Small-Business (50 or fewer emp.)
"The switch to Pilot has been a game changer"
5/5
What do you like best about Pilot?

Their team is amazing. Every human we've interacted with has been professional, knowledgable, and gone above and beyond to ensure a smooth onboarding. Review collected by and hosted on G2.com.

What do you dislike about Pilot?

None so far! Initially their process felt more geared to SaaS businesses, but they are able to support professional services just as well. Review collected by and hosted on G2.com.

Verified User in Computer Software
GC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Perfect service for my size"
4.5/5
What do you like best about Pilot?

Solves an acute problem for me at a fair price. Review collected by and hosted on G2.com.

What do you dislike about Pilot?

Not sure I have anything so far. Could be a little faster I suppose, but overall it has been a great experience. Review collected by and hosted on G2.com.

Diana I.
DI
Diana I.
Small-Business (50 or fewer emp.)
"Pilot for startups"
4.5/5
What do you like best about Pilot?

The exceptional client support when needed Review collected by and hosted on G2.com.

What do you dislike about Pilot?

monthly closing dates can be later in the month Review collected by and hosted on G2.com.

Verified User in Computer Software
EC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Really professional and easy to work with accountants"
4.5/5
What do you like best about Pilot?

Pilot is able to automate a lot of the difficult parts of book keeping while still providing a personal, professional, high touch service. Review collected by and hosted on G2.com.

What do you dislike about Pilot?

I wish Pilot could be a full replacement for Quick Books. Review collected by and hosted on G2.com.