Pilot Reviews (142)

Reviews

Pilot Reviews (142)

4.7
142 reviews
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Simon L.
SL
Simon L.
Small-Business (50 or fewer emp.)
"Knowledgeable, Responsive Bookkeepers Backed by an Easy-to-Use App"
5/5
What do you like best about Pilot?

Knowledgeable and responsive bookkeepers, supported by an easy-to-use app. My books always came out clean and accurate, and it was reassuring to know the staff was on top of things whenever I needed help. Review collected by and hosted on G2.com.

What do you dislike about Pilot?

So far, I haven’t discovered any downsides. I’m happy with the service. Review collected by and hosted on G2.com.

Verified User in Computer Software
OC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"A reliable and well-organized accounting experience"
5/5
What do you like best about Pilot?

Pilot’s platform is definitely what I like most. Everything is very well organized and easy to navigate. From the first set of books they manage for you, expenses are updated on a weekly basis, which provides great visibility and control.

I especially appreciate the roadmap feature, as it gives a clear view of how long your budget is likely to last based on your current spending pace. This has been extremely helpful for planning and financial decision-making. Review collected by and hosted on G2.com.

What do you dislike about Pilot?

At this stage, I haven’t identified any significant drawbacks. The service has met my expectations so far. Review collected by and hosted on G2.com.

Heather H.
HH
Heather H.
Small-Business (50 or fewer emp.)
"Affordable, Feature-Rich Platform with Seamless Integrations"
4.5/5
What do you like best about Pilot?

This platform offers a low cost, brings together various features in one place, and provides smooth integration with other services and apps. Review collected by and hosted on G2.com.

What do you dislike about Pilot?

This service feels less personal and comprehensive compared to other bookkeeping options I have used. Occasionally, the automated features lead to unexpected issues that require additional reconciliation. I also wish they provided an option to file sales tax reports. Review collected by and hosted on G2.com.

Verified User in Computer Software
EC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Great product & Team to work with along with a great QuickBooks Integration/Backend"
5/5
What do you like best about Pilot?

We appreciate the asynchronous workflow that Pilot offers, and we especially value that they do all the backend ("actual book keeping" ) in QuickBooks. This combination lets us enjoy the advantages of both QuickBooks Online and Pilot’s software and service. Review collected by and hosted on G2.com.

What do you dislike about Pilot?

This isn't necessarily an issue unique to Pilot, but because we have several bank accounts for our CDs and Treasury accounts that don't all update in real time to Pilot, our cash balances and weekly cash flow statements often turn out to be quite inaccurate. Review collected by and hosted on G2.com.

Gabriela S.
GS
Gabriela S.
Small-Business (50 or fewer emp.)
"User-Friendly UI and Seamless Support Make Onboarding a Breeze"
5/5
What do you like best about Pilot?

User friendly UI, prompt tech support, positive attitude from the entire team.

Seamless comms from sales to service, we didn't have to reiterate any data. Review collected by and hosted on G2.com.

What do you dislike about Pilot?

Nothing comes to mind at the moment, we've only been clients for about two months. Review collected by and hosted on G2.com.

M. J.
MJ
M. J.
Small-Business (50 or fewer emp.)
"Pilot is a Game Changer"
5/5
What do you like best about Pilot?

Their team is incredibly reliable and detail-oriented, which means I never have to worry about the accuracy of my books or staying compliant. Knowing that Pilot is consistently handling the financial side of things for both my businesses lets me focus on growth. Review collected by and hosted on G2.com.

What do you dislike about Pilot?

While they’re accurate and timely, a little more customization or context specific to my businesses would add even more value. That said, whenever I’ve needed clarification or had a question, the team has been quick to respond and incredibly helpful. Review collected by and hosted on G2.com.

Michael B.
MB
Michael B.
Small-Business (50 or fewer emp.)
"Affordable Pricing, But Slow Book Completion"
2.5/5
What do you like best about Pilot?

Pilot is economical for the needs I have for my single owner business. Review collected by and hosted on G2.com.

What do you dislike about Pilot?

Very slow with turn around on completing my books. Review collected by and hosted on G2.com.

Samuel D.
SD
Samuel D.
Chief of Staff
Small-Business (50 or fewer emp.)
"Pilot made bookkeeping very easy in the early stages of our business."
4/5
What do you like best about Pilot?

As we become more complex, it was clear that they were not the accounting partner to grow with. Great for early stage though Review collected by and hosted on G2.com.

What do you dislike about Pilot?

They are no proactive in getting us to GAAP compliance and make lots of assumptions. They are very focused on closing the books and not as focused on rigor of the books. Review collected by and hosted on G2.com.

Verified User in Mental Health Care
AM
Verified User in Mental Health Care
Small-Business (50 or fewer emp.)
"Reliable, Communicative, and Easy to Work With"
4.5/5
What do you like best about Pilot?

I really appreciate how communicative and collaborative the team is. They take the time to work with me, explain things clearly, and make sure I always know where my books stand. Everyone I’ve interacted with has been professional, friendly, and genuinely helpful. Review collected by and hosted on G2.com.

What do you dislike about Pilot?

Honestly, I don’t have any major dislikes. No system is ever perfect, but my experience with Pilot has been smooth and I’ve always felt supported. Review collected by and hosted on G2.com.

Verified User in Computer Software
GC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Present over Perfect; Pilot is making strides to automate what was hard to automate before"
4/5
What do you like best about Pilot?

The portal is easy to use! The reports are better than Quickbooks (to use and read) although they aren't as many. Review collected by and hosted on G2.com.

What do you dislike about Pilot?

Some features are glitchy, like the revenue waterfall seems to have issues.

Also there are many things they aren't set up to navigate (such as inventory) but they disclose that upfront. Review collected by and hosted on G2.com.