Phreesia Pros and Cons

What stands out most about Phreesia is their commitment to ensuring a successful implementation and providing excellent support. Their robust training resources and upfront time investment made the onboarding process seamless. Additionally, their powerful analytics capabilities allow us to gain valuable insights into performance and business impact, which has been a game-changer for our operations. Review collected by and hosted on G2.com.

Multiple LLCs can be tricky to implement. If all of your locations follow the same logo, branding, names, this is not an issue. We have locations with different business names, logos, and share 1 AMD office key. Phreesia wasn't built for the level of granular customization. Review collected by and hosted on G2.com.

Streamline checkin experience for all of our patients and front desk staff. The check in process is very easy to use even for our older and techically challenged patients.

The team was very patient with my office as we are owned by an coorporate office and needed to make some red tape disappear durning the implementation of phreesia, the intergration to our system and staff useage was simple

Phreesia is very customisable for the practice

Customer Support from every department/team is amazing and wonderful to speak with

We use our Phreesia system on a daily to check in/out collect all patient data and payments Review collected by and hosted on G2.com.

We honestly have not had any issues that were not fixed immediatly Review collected by and hosted on G2.com.

Implementation was comprehensive and interactive.

Phreesia has relatively easy to access analytics, and is a solid digital check in solution for patients and staff alike.

The dashboard application is user-friendly, and overall it is easy to train on. Review collected by and hosted on G2.com.

Patients should not have the ability to skip tasks, unless the practice configures it that way.

Bidirectional integration between athena and phreesia needs to be faster, especially regarding insurance verification: Insurance verification should automatically update in athena.

Develop patient interaction training that is geared towards FQHCs Review collected by and hosted on G2.com.

I love the ease of the Self scheduling process. Review collected by and hosted on G2.com.

Forms completed by patient do not automatically get sent to Ema (modernizing medicine), so that increases the amount of time and labor our staff experiences. Review collected by and hosted on G2.com.

The overall communication with the team. Review collected by and hosted on G2.com.

I honestly cannot think of anything negative to say. Review collected by and hosted on G2.com.

The reminders and we are able to push notifications and new patient registration. Review collected by and hosted on G2.com.

The questions for other MD and Dentist. The question for Carespace is confusing for patients as they are not even sure what this means. The insurance section the skip link is hard at times on the Ipad to even skip. Review collected by and hosted on G2.com.

It makes checking E&B's extremely easy and quick Review collected by and hosted on G2.com.

Pictures of ID and Ins cards does not YET integrate to Veradigm but is to soon Review collected by and hosted on G2.com.

Phreesaia makes verifying insurance a breeze and our patients love the convience of the system. Review collected by and hosted on G2.com.

Sometimes it doesn't always verify incurances that our patient have. Review collected by and hosted on G2.com.

I did like the patient broadcast messages Review collected by and hosted on G2.com.

It was very overwhelming starting out, once you got used to it it was better but not very user fiendly and constantley encounter issues both from the dashboard and patient facing. There was no easy way to have chnages made to intake forms and the process was excruciating Review collected by and hosted on G2.com.

Self scheduling more customizable than our EMR options

More customization with patient communications

Integration of forms with our EMR Review collected by and hosted on G2.com.

Misleading verbiage and vague wording in contract

Amount of labor required on our end to ensure forms set up correctly

They upsell you on everything

Advertisements during patient check in - they have a clause in their check in consent that allows patient medical information to be used for targeted advertisement

Overall shady practices Review collected by and hosted on G2.com.