135 Phonexa Reviews
Overall Review Sentiment for Phonexa
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Phonexas product suite has played a major role in the rapid growth of our company. There is a solution for almsot every problem we encountered, everything that we needed to grow and if it didn't exist Phonexa built it for us.
Onboarding was very easy, we were able to learn the platform quickly and relied on their huge knowledge bank and teams readiness to help to get integrations done and we were live within just a couple of weeks.
The team has been on-hand and become a major resource for us, with multiple points of contact at any time.
We honestly couldn't be happier and look forward to continued growth with Phonexa as our partner. Review collected by and hosted on G2.com.
Dashboard / Reporting perhaps a bit outdated - actually happens to suit me but that's the only negative I have heard from my team. Review collected by and hosted on G2.com.
Working at scale across mutiple markets, we needed a solution that was both intutitive and flexible enough to support our growth. Phonexa has acheieved this and so much more.
From complex integrations to multiple buyers / publishers we have been able to scale with ease. If the software hasnt supported a particular integration out of the box, the support team & devs have looked to understand our requirements and develop the service to suit perfectly.
The depth of the software is oustanding with features and reporting right down to a granular level. Reports make it really easy to spot areas for concern on a live basis and we can then make changes on the fly to maximise opportunity.
Importantly, Phonexa has allowed us 100% control over our business withing one single platform. We don't need subscriptions for areas like business reporting, click tracking, affiliate management, customer outreach. We were expecting the "pingtree" side of the software (LMS) to be outstanding, and it is, but the fact the service negates the need to manage muliptle platforms is a real game changer.
Oliver, Steffi & Rich in the support team have been real stars in getting us set up and the fact they are always on hand to discuss particular use cases and help us develop our instance when we have requirements that might be a bit out of the ordinary has proved invaluable. Review collected by and hosted on G2.com.
Honestly there isn't much. Everything the system hasn't "done" has either been developed for us or is in the works. I guess the system could look a bit more modern. Data export could go a bit more granular, but neither of these points have held us back in the slightest Review collected by and hosted on G2.com.
The customer support and communication is on point with Phonexa, Rich would go out of his way to follow up with us on our project and go above and beyond to help with any issues we had. I love being able to send an email with my issue and have a quick and detailed response. Phonexa has many useful features with perfect customer support so i would highly recommend Phonexa! Review collected by and hosted on G2.com.
To begin learning the system was difficult with all the different features but with all the support I was given from Rich I was able to pick it up in no time! Review collected by and hosted on G2.com.
Phonexa is an intuitive platform with an easy learning curve, which makes it really simple to set up, manage and analyse campaigns. The system is pretty flexible which allows you to get the most out of your incoming and outgoing leads. Review collected by and hosted on G2.com.
Nothing of note. The support team are really helpful and always listen to suggestions on how Phonexa can be improved. Review collected by and hosted on G2.com.
Phonexa's ability to bring multiple marketing and analytics tools into one cohesive platform stands out as its strongest point for us, saving us time and resources while maximising campaign impact. Review collected by and hosted on G2.com.
If I'm really nitpicking, exports can sometimes take a bit of time, but its never a real issue. Review collected by and hosted on G2.com.
The best part about Phonexa is their excellent customer service and attention to detail. Their team truly listens and makes sure everything is aligned with our needs, which makes a big difference in our day-to-day operations. Review collected by and hosted on G2.com.
I haven't run into any obstacles as of yet, but I'm comfortable knowing that if I do there will be someone to help guide me. Review collected by and hosted on G2.com.
We track all our advertising activity in one place, whether that be affiliate campaigns, lead gen, SMS, email etc. So its become the core of everything we do and we use it daily. If we have new requirements from the platform, the team at Phonexa are really accomodating at building new functionality. The support team are second to none, no questions is too much and they are always happy to help! Review collected by and hosted on G2.com.
Personally i dont dislike anything, however, you do need a technical mind on your team to help with integrations. Without that we would have struggled because it is so much more than your average tracking platform. Review collected by and hosted on G2.com.
Phonexa is a really great platform when it comes to pay per call and pay per lead, the functionality includes a series of different tools that allows you to create and set your campaigns to perform in the way that you need and prefer, it really accomodates into your needs Review collected by and hosted on G2.com.
I wouldn't say that there are any downsides in the platform, it actually has everything that you possibly would possibly need in just one place Review collected by and hosted on G2.com.
The support level is incredible. Anything we need Steffi is there to help and they've supported us in every way possible when it comes to lead generation and management.
The platform takes some getting used to but they've always been there to answer any questions and will always go the extra mile to ensure that all of our needs have been met and exceeded.
Love the team over there, they're great!! Review collected by and hosted on G2.com.
The platform takes a little while to get used to but it's really not too hard once you get the hang of it and the functionality and options are amazing.
Phonexa are always improving and iterating on on the platform too which is great because every week it feels like there are some new features that will help our business. Review collected by and hosted on G2.com.
After a bit of training from the team. Phonexa is really easy to use and navigate around. The customer support is exceptional. Alway on hand, quick to respond and always deliver answers. I use Phonexa almost everyday and find it super easy to work with. Really like the super login feature for our affiliates. Saves us so much time letting them see there lead deliver for themselves. Review collected by and hosted on G2.com.
Personally I would prefer to have all the actions under the same tab, rather than having to flick from one to the other.
Maybe I'm not using it correctly but when you leave the configure action on an offer instead of taking you back to the ofer you were in, it takes you back to the most recent again. Easy to loose where you are when your busy and have lots of active offers. Review collected by and hosted on G2.com.
