Paychex flex is easy to use. If I have questions, I can get them answered quickly. If I need tax documents, I can easily access them on the platform. Review collected by and hosted on G2.com.
I did have one hiccup about withholdings from an employee's paycheck. It took a while to fix, but Paychex eventually resolved it. Review collected by and hosted on G2.com.
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Paychex Flex Lives Up to the Name
What a Great Company to Work With
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1,578 out of 1,579 Total Reviews for Paychex
Overall Review Sentiment for Paychex
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The staff / customer support is always friendly and helpful in problem solving. The website is easy to use and implementing changes, adjusting my account to the various needs of my current projects and payroll. Review collected by and hosted on G2.com.
In the freelance world, there are times when you are in between jobs; during those times, you have to continue to pay the full fee to keep your account valid even though you are not generating payroll. Review collected by and hosted on G2.com.
My small business has been a Paychex client ever since opening up our Maine operation in 2005, and choosing them as our payroll provider has been one of my best business decisions. Not only do they empower their phone staff to do whatever is required to solve a customer's issues, they choose people who are consistently helpful, patient, knowledgable and competent. In one word, what is best about Paychex is their staff. Review collected by and hosted on G2.com.
The only downside I have had with Paychex is that our representatives keep being moved to new positions in the company. Though all have been consistenly excellent, I prefer to deal with the same people on an ongoing basis, and wish there would be more stability in the staff I deal with ., Review collected by and hosted on G2.com.
there is a mobile app that you can download.
You can also sign into the web browser on your mobile phone. Review collected by and hosted on G2.com.
Entering time after the fact is so time-consuming and every third entry errors out it is a huge waste of time and needs a ton of work, PTO is not recorded properly.
Every morning when I go to sign in I have to wait for a text message with a 2fa code and can't incorporate Duo Microsoft or Google auth. Review collected by and hosted on G2.com.
Paychex covers our needs from Payroll to 401K and much more in between. We have a rep there that is more than happy to answer and/or take care of all our questions. Every question is addressed on the same day when it is possible. I use Paychex daily and love the support we get. Review collected by and hosted on G2.com.
I really have not found a downside to Paychex. Review collected by and hosted on G2.com.
Very easy to use, everything can be done with ease Review collected by and hosted on G2.com.
Could be a little easier to edit or add the time you use all the time. for example if i work 9-5 every day there should be a button that adds that same time throughout the week Review collected by and hosted on G2.com.
Easy to use, convenient, and priced right. Review collected by and hosted on G2.com.
Setup of contractors was not as simple as it could have been. I asked for, and received assistance from my rep. Review collected by and hosted on G2.com.
I love the ease of entering payroll information! It is very intuative, and very easy to navigate. My dedicated specialists are also very attentive and always help in a pinch very quickly!
I love the fact they also offer so much more than Payroll including 401k and HR services! Review collected by and hosted on G2.com.
Nothing. I've not come upon anything I do not like! Review collected by and hosted on G2.com.
Paychex lists all paystubs under .pdf format by date order. It is very convenient as it allows me to print out a copy of paycheck when I need it. Review collected by and hosted on G2.com.
Sometimes, it is hard to navigate in Paychex to look for a specific item. Review collected by and hosted on G2.com.
Paychex Flex is easy to use. Paychex takes care of all our tax submissions, garnishments, etc., which takes that resposibility out of our office. Review collected by and hosted on G2.com.
Not sure of a downside. Our rep is helpful when needed. If I cant reach her there are always others to help with my questions. Review collected by and hosted on G2.com.
