The Paychex mobile app is easy to use. I can run regularly scheduled payroll on the app (or even on my browser) in a few easy clicks. Accessing tax documents is easy, too. I haven't used a competitor so far, but I haven't found a reason to do so. Fees are reasonable, too. Review collected by and hosted on G2.com.
Sometimes I get paid a day or two early, which could be confusing. However, if I need to fix this (it hasn't been a problem so far), the phone number to talk to my account POC is listed on my portal homepage. Review collected by and hosted on G2.com.
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1,583 out of 1,584 Total Reviews for Paychex
Overall Review Sentiment for Paychex
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Easy app use; Simple Payroll Processing; Great Dashboard Review collected by and hosted on G2.com.
We have had several billing issues. Payroll prices drastically increased, more than double without notification that a discount was expiring. However, our payroll rep was understanding and rectified the situation by issuing a refund and reinstating our previous price. Then our franchise had to switch payroll services due to a corporate contract change. This change, unbeknownst to me, was not a simple cancellation. It needed to be submitted in writing. They continued to bill me even though I didn’t use their services for almost 2 months. When I asked for a billing correction, they denied me by saying it was in the contract agreement to begin with. They didn’t offer us any assistance and seemed to not care anymore. Review collected by and hosted on G2.com.
They offered a lot of services for a small company in one stop. HR, payroll, health bnefits and retirement benefits. Review collected by and hosted on G2.com.
The worst customer service I've ever experienced. It wasn't just that the hold times were often more than 30 minutes, it was that when I talked to a a human, they'd almost immediately indicate that they weren't the correct person and route me to a different department.
I left paychex in 2022 (it's now 2025), and they still haven't fully ended our retirement accounts, which is still costing me time. The service is just as bad as I recall.
The company also seemed to have high turnover. Our "account manager" changed four times in ~18 months.
I'd strongly discourage any small business from using them. We turned to a local payroll specialist and they helped us find more reasonably priced HR, payroll, health and retirement benefits. However, the cost isn't the biggest difference, it's having a knowledgeable human to help us when we have questions.
Look for better options than PayChex, it was a very bad experience. Learn from my situation. Review collected by and hosted on G2.com.
The staff / customer support is always friendly and helpful in problem solving. The website is easy to use and implementing changes, adjusting my account to the various needs of my current projects and payroll. Review collected by and hosted on G2.com.
In the freelance world, there are times when you are in between jobs; during those times, you have to continue to pay the full fee to keep your account valid even though you are not generating payroll. Review collected by and hosted on G2.com.
My small business has been a Paychex client ever since opening up our Maine operation in 2005, and choosing them as our payroll provider has been one of my best business decisions. Not only do they empower their phone staff to do whatever is required to solve a customer's issues, they choose people who are consistently helpful, patient, knowledgable and competent. In one word, what is best about Paychex is their staff. Review collected by and hosted on G2.com.
The only downside I have had with Paychex is that our representatives keep being moved to new positions in the company. Though all have been consistenly excellent, I prefer to deal with the same people on an ongoing basis, and wish there would be more stability in the staff I deal with ., Review collected by and hosted on G2.com.
there is a mobile app that you can download.
You can also sign into the web browser on your mobile phone. Review collected by and hosted on G2.com.
Entering time after the fact is so time-consuming and every third entry errors out it is a huge waste of time and needs a ton of work, PTO is not recorded properly.
Every morning when I go to sign in I have to wait for a text message with a 2fa code and can't incorporate Duo Microsoft or Google auth. Review collected by and hosted on G2.com.
Paychex covers our needs from Payroll to 401K and much more in between. We have a rep there that is more than happy to answer and/or take care of all our questions. Every question is addressed on the same day when it is possible. I use Paychex daily and love the support we get. Review collected by and hosted on G2.com.
I really have not found a downside to Paychex. Review collected by and hosted on G2.com.
Very easy to use, everything can be done with ease Review collected by and hosted on G2.com.
Could be a little easier to edit or add the time you use all the time. for example if i work 9-5 every day there should be a button that adds that same time throughout the week Review collected by and hosted on G2.com.
It's very easy to navigate through their system. The most necessary functions are easy to find and input is a breeze. The reporting system is concise and easy to find. Review collected by and hosted on G2.com.
I can honestly say there is nothing I dislike. Review collected by and hosted on G2.com.
Easy to use, convenient, and priced right. Review collected by and hosted on G2.com.
Setup of contractors was not as simple as it could have been. I asked for, and received assistance from my rep. Review collected by and hosted on G2.com.
