Paddle has every aspect of subscription management covered. All I need to do is set up the plan and everything else is handled by Paddle. Review collected by and hosted on G2.com.
I'm sure they're working on this already but it would be awesome to be able to drill down further into subscription metrics. Review collected by and hosted on G2.com.
184 out of 185 Total Reviews for Paddle
Overall Review Sentiment for Paddle
Log in to view review sentiment.
The UI is clean and intuitive; you can do a lot on the platform, from handling transactions to adding discount codes and coupons.
It's easy to search for customers using the different search options available, and the support team is also very helpful in case you ever need additional help with anything on the platform.
I am a customer support agent and use the platform frequently. They also provide valuable insights on the analytical side for the revenue that is generated. Review collected by and hosted on G2.com.
The only thing that I can come up with at the moment is sometimes it takes over 24 hours for the support team to reach back. Review collected by and hosted on G2.com.
I've been using Paddle for over 3 years and have really enjoyed the experience!
The Billing Dashboard is intuitive and incredibly useful. It includes ProfitWell Metrics, which makes subscription revenue reporting both accessible and insightful.
The customer billing experience is excellent as well, it supports a wide range of payment methods, and the recently introduced customer portal has significantly improved the user experience.
Their developer-first Billing API, along with a robust SDK, made integration one of the smoothest we've ever done. Review collected by and hosted on G2.com.
No complaints at all, we haven't faced any issues. Review collected by and hosted on G2.com.
The integration with Paddle was super easy. Their developer docs are thorough.
They have built Paddle Billing from scratch, after learning many lessons from the previous product - Paddle Classic.
Paddle Billing cover a wide range of scenarios, and has a robust data model that you can adjust to your needs.
It allows storing custom data on the different entities, so integration with your own service is easy. For example, storing references to your own users, products or accounts.
They solve all Tax issues in any country, and as they are the merchant of record, I get a single payment every once in a while which is easy to manage.
Their business-facing UI is easy to use and manage your customers and products.
They also provide buyer-facing UI so you don't have to write all the checkout UI, and all other pieces of customers-facing ui. Review collected by and hosted on G2.com.
Pricing is a little high (5%), but reasonable.
Their support always answer, but sometimes it takes a while - a day or 2. Review collected by and hosted on G2.com.
Signup and onboarding was a breeze. Website verification took a little while, but that's only because of the nature of my business.
I had a few customer support inquiries which were addressed promptly and accurately.
I used a 3rd party worpdress plugin to integrate Paddle Payments to my website, and integration was fairly easy with a very useful sandbox environment for testing.
Overall positive experience so far. Review collected by and hosted on G2.com.
I am new on paddle with only a couple of test transactions, so I do not really have anything to complain about so far. Hopefully my initial first (good) impressions about Paddle do not fade over time. Review collected by and hosted on G2.com.
One of things i really liked about the paddle is the separate full sandbox setup to fully test paddle integration before going live.it is really helpful in that aspect
Other thing is the ease of using the platform and responsive customer support team which they follow up until every query is answered Review collected by and hosted on G2.com.
what i really dislike about the paddle is not able to send simple payment link within the paddle to the customer like stripe does, which is some what important feature for me Review collected by and hosted on G2.com.
Paddle is an excellent resource for small companies/individuals to sell online digital goods worldwide. Paddle takes care of the heavy lifting when it comes to collecting sale tax and processing payments to sell software. As a small company this saves time allowing us to focus on supporting our customer and building great products. We use Paddle almost every day for all of our online orders!
The platform is relatively easy to use and set up/integrate for basic sales. Some niche scenarios can be a little tricky, but support has been able to assist with questions.
They’re always adding new features, which makes the platform even better over time and being able to invoice AND provide a checkout on our website is helpful for different scenarios.
It’s easy to get help, but some responses take longer than expected. Having a support team in the US would alleviate some of this as part of the delay is due to time zones (the team being in Europe). Support quality overall is good and our issues get resolved in a reasonable manner. Review collected by and hosted on G2.com.
Areas for improvement: the ability send paid invoice confirmation to customers from our dashboard, invoice payments to show up in the transaction log when cleared, ability to send auto invoice reminders for payment, ability to manually block certain transactions via checkout based on criteria to avoid chargebacks, quicker support response times, and lower fees (especially on higher ticket sales). Review collected by and hosted on G2.com.
I've been dealing with new tasks given to me regarding pricing plans and logistics for our company, and Paddle (profit well) customer support has been invaluable in making it easy. Review collected by and hosted on G2.com.
In my use, I haven't encountered any issues to have a dislike Review collected by and hosted on G2.com.
We usually use it to request invoices and refunds, and it's been a very useful tool and easy to access.
Even the support team of Paddle is very quick in resolving his issue. Review collected by and hosted on G2.com.
Even when we request support usual paddle team is quick in resolving, but it takes almost 20 hours,
I wish the resolution time were a little down. Review collected by and hosted on G2.com.
Changing billing date. Something that was missing in previous version and had to manually request support for this , is now a few step process. Review collected by and hosted on G2.com.
They don’t show cancellation date( date user cancelled) it only shows the date at which subscription has cancelled or will cancel. Review collected by and hosted on G2.com.
I like that they are supported in countries other than USA and also available in 3rd world countries. Review collected by and hosted on G2.com.
Late customer support replies and it takes time to verify a new domain, some domain names might get rejected. But if you have a legal business or SaaS then most probably you will get your domain approved. Review collected by and hosted on G2.com.
