Chargebee Reviews & Product Details

The platform is very user-friendly and straightforward, even if you don’t have prior billing management experience. As a CSM, I use it a lot in my daily work, and it was simple to pick up right from the start. Now it feels second nature—everything I need is within easy reach, and the layout makes navigation quick and intuitive. The support team is also very responsive and helpful whenever I have questions. Review collected by and hosted on G2.com.

It would be great to have more options for bulk operations, as this would save a lot of time when handling repetitive tasks. I’d also appreciate more flexibility around retroactive tax refunds and applying tax information to invoices. Having these features built in would make the workflow even smoother. Review collected by and hosted on G2.com.

Chargebee provides outstanding integration options with robust APIs and webhooks, making it easy to connect with our internal applications. One of the standout features of Chargebee is its clear and intuitive interface for managing subscriptions and billing, which is much simpler to use than our previous system, Taxbill. From an administrative standpoint, Chargebee is well-organized, straightforward to configure, and offers clear instructions. This greatly facilitated our setup, testing, and transition to production. Review collected by and hosted on G2.com.

The AI chatbot support is still lacking in effectiveness. Despite following all the recommended steps, the chatbot was unable to resolve my issue, which meant I had to submit a support ticket and wait for a response. Improving the AI assistant, particularly for admin and developer-level troubleshooting, would significantly enhance the overall experience. Review collected by and hosted on G2.com.

I find Chargebee incredibly user-friendly with its easy-to-use interface, especially when it comes to searching for payments. Its ease of use significantly simplifies my daily workload, and it's very simple to set up, which is a big plus. The system's efficiency in handling payments, managing refunds, and tackling subscription-related tasks enhances my productivity. I appreciate the detailed response system it provides, as it aids in avoiding disputes by offering comprehensive refund and invoice management options. Overall, Chargebee contributes greatly to the seamless running of our daily business operations. Review collected by and hosted on G2.com.

I think Chargebee could be a little less finicky when it comes to handling spam payments and disputes. It can be challenging to deal with, and receiving alerts a bit faster would improve the experience. I wish it could notify me more promptly about these issues, similar to how Ethoca or Verify operate. Review collected by and hosted on G2.com.

It theoretically offers the services we need (the ability to offer paywalled content to subscribers). Review collected by and hosted on G2.com.

Not only does the WordPress plugin they provided us not work, they have flat out refused to fix the problem and claimed that we designed it and must fix it ourselves. Customer service is byzantine and inevitably ends with them simply repeating the problem back to us and marking the issue as resolved. A truly maddening company, extremely difficult to work with. Review collected by and hosted on G2.com.

I've been using Chargebee for a few months now and I found it very easy and intuitive. It offers a lot of flexibility in subscription plans, pricing, automating billing and payments, and the integrations. It almost never requires any manual intervention. You can create plans with flat, tiered or flexible pricing which really helps. I particularly found the integration with our analytics tool very useful. I found the tool very intuitive but as someone new in the field, their AI chatbot is a life saver. I almost never have to reach out to customer support as I get the answers from the chatbot itself. Unlike other chatbots, it doesn't just have pre-fed automated responses, which actually makes it useful. The customer support is also really nice and is very instant. And they are also very helpful and will send the information via email if you cannot be present for a chat. It can also handle international taxes very well and we don't have a lot to worry about it. Review collected by and hosted on G2.com.

There are some features that are locked behind a more expensive plan. For example, if you have an existing tiered plan with price A as flat for let's say 10 units and price B for more units, and you want to add a custom price C instead of B while creating a new subscription, then you can not type in the price manually. You can add a discount or you might just have to create a new plan first. There are workarounds for issues like this but this seems like a basic feature that should be available for all of Chargebee's plans. Also the chatbot isn't aware of the plan you are on and might suggest solutions that would work only on the best plan from Chargebee. You can, however let it know the plan you're on and then you get the appropriate recommendations.

They have also launched a new product catalogue which might fix some issues like this but I didn't get a chance to try it yet. Review collected by and hosted on G2.com.

We recently transitioned from Recurly to Chargebee and, even though we're still in the early stages of setting things up, our experience has already improved. With Recurly, support was frustratingly slow; issues were rarely resolved quickly, and starting a chat usually meant waiting for a follow-up by email. In contrast, my experience with Chargebee has been much smoother. When I encountered a problem and reached out to their support team via email, they responded promptly and resolved the issue right away. Review collected by and hosted on G2.com.

Nothing yet and hopefully never. So far things are going well. Review collected by and hosted on G2.com.

We had a problem with TikTok launching our chargebee pages that required some urgency to resolve. Even though we are likely a small customer for them, the support team recognized the urgency and importance to our business and helped us get to the bottom of the issue quickly. The support engineer was friendly, and the team provided us excellent feedback (including a detailed solution to the problem). Review collected by and hosted on G2.com.

Sometimes when we ask Chargebee a detailed question (not a support ticket) the immediate response is to schedule a meeting where we need to reiterate the question to get the ball actually rolling. Now I understand they want to make sure they clarify the question, which makes sense, but sometimes I think we could skip the first meeting and get into the details of the question right away. We are pretty good at trying to understand the product in detail before we ask a question, so the benefit of the doubt could be given. Not a big deal, but something to understand. Review collected by and hosted on G2.com.

We’ve been using Chargebee to manage our subscriptions, and it’s been a fantastic experience. The platform is versatile and flexible, making it easy to adapt to our needs as we grow. The interface is straightforward and easy to understand, so we were able to get started without any headaches or long onboarding.

What we really appreciate is how smoothly Chargebee handles even complex billing scenarios, like recurring payments or customized pricing plans. It also connects well with the other tools we use, which saves us a lot of time and manual work.

Their support team is another big plus. Always helpful, quick to respond, and genuinely invested in solving any issues. Overall, Chargebee has made managing our subscriptions much simpler, letting us focus on running the business instead of worrying about billing. Review collected by and hosted on G2.com.

While we’re very happy with Chargebee overall, there are a few areas where we see room for improvement. Some of the technical limitations we’ve encountered are likely common to most subscription management tools, but they can occasionally require workarounds. The coupon system, for example, could be a bit more advanced and flexible.

Additionally, the data extraction and reporting features could benefit from an extra layer of complexity or customization. This would help reduce our reliance on external tools like Excel for deeper data analysis and insights. Review collected by and hosted on G2.com.

It is a software suitable for invoices.. Review collected by and hosted on G2.com.

It is not very clear when it comes to upload old invoices, information of errors are not well explain, it does not help to be autonomous. There are fields which are optional but at the end they mandatory.. It's confusing, mostly when I fixed one issue and get to fix another

It is impossible to back dated an invoice on a subscription which started earlier but created later after the subscription itself.

The Add Charge : it is impossible to add more lines items and no draft view are proposed, same on Create Quick Charge, invoices are created directly without proposing to be in the Add to unbilled charges section

The Add One-Time Charges and Quick Charges is ok, but it does not adapt for MRR Review collected by and hosted on G2.com.

Recently, we tried to migrate to QuickBooks, and let me tell you, it was an abomination. During those weeks, I have never missed a software like I missed Chargebee.

We are a high-risk business in the US and sometimes face legal and administrative issues because of this. However, Chargebee has made our life easier. You can collect a payment in seconds, and they don't judge you.

The payment collection features and tax adherence are top-notch compared to other software, like QuickBooks Payments. You don't have to recreate a subscription to add taxes. It will just modify the subscription you have. This is great to save time and for businesses who have little experience in US taxing.

Another thing that is great is their customer support team. When they respond, they send a how-to video. Not all customer services reps do that.

They've saved us countless hours of administrative work. Thank you so much!!!! Review collected by and hosted on G2.com.

So far so good. If I found one thing, I will let you guys know. Review collected by and hosted on G2.com.