Top Rated Oracle Customer Experience (CX) Cloud Suite Alternatives
1,606 Oracle Customer Experience (CX) Cloud Suite Reviews
Overall Review Sentiment for Oracle Customer Experience (CX) Cloud Suite
Log in to view review sentiment.
while using datafox I have found that it provides us a risk score based on the risk factor of the suppliers. It sends alerts when something important happens with a supplier, like a big company change or risk. Review collected by and hosted on G2.com.
I would say datafox works well for large scale businesss but when it comes down to small scale businesss its hard to understand the platform especially when it comes with a big price tag. Review collected by and hosted on G2.com.
What I love about Oracle Eloqua is how it takes the guesswork out of marketing, it feels like having a personal assistant that knows exactly who to reach and when, also the way it personalizes messages makes campaigns feel more genuine and less like mass marketing. And as a plus, the insights it provides help me see what’s working and what’s not, so I’m always improving. Review collected by and hosted on G2.com.
Sometimes crash so hard that nobody can explain why!!! Review collected by and hosted on G2.com.
I have been using ODC from the start of my career. I like the features and ease with which Data can be handled with it. It offers powerful analytic tools which provide useful insights. The feature of cross device tracking helps businesses to follow consumer journeys across devices. Review collected by and hosted on G2.com.
with large amounts if data there are always security related issues. Plus being a high end product it is costly. Review collected by and hosted on G2.com.
Unified Platform,Real-Time Analytics,Scalability & Flexibility Review collected by and hosted on G2.com.
Complexity and Learning Curve,Cost,Integration Challenges Review collected by and hosted on G2.com.
it has the greatest mechanism to resolve your daily sales cycle for initiation, follow-up, and execution. Review collected by and hosted on G2.com.
very complicated UI, not at all user friendly Review collected by and hosted on G2.com.
DATA MODEL
Responsys offers a relational database structure, very useful to store all the information you need.
There are basically 3 categories of tables:
- the main Contacts List, where you tipically store static information about your users (email, name, country...)
- Profile Extension Tables (PETs), where you store additional information related to the aforementioned users, in a 1:1 relation. Tipically, you use them to store more dynamic information, like marketing preferences
- Supplemental Tables, where you can store information both in a 1:N relation with the Contact List, or even without any relation. The classic example is a catalog table, where you store all the data about your products
In Responsys, you can use the classic Filters or even SQL views, to extract data from these tables, for example to create a specific audience.
You can set up and schedule jobs to import/export data from/to the external FTP server provided to you when you activate a Responsys account.
CAMPAIGN CREATION
The campaign editor offers a great functionality called "dynamic content regions", that means you can create only one campaign, but personalize the content based on some list field (for example, 1 campaign with 10 languages, instead of having to create 10 different campaigns).
AUTOMATIONS
The automation (which are called Programs) editor is a very easy-to-use drag and drop canvas, with a large variety of switches, timers and conditions to be matched in order to proceed along one path or another. Review collected by and hosted on G2.com.
The integration process with the ecommerce is a bit tricky, and you will definitely need a skilled developer.
Moreover, if you have both an Oracle Responsys account and an Oracle Commerce Cloud ecommerce, you will need a third billable Oracle prodcut to integrate them and take advantage of the possibility to have all the orders/products data synced. Review collected by and hosted on G2.com.
Oracle Sales Analytics empowers sales teams to optimize performance with real-time insights, actionable data, and centralized pipeline management. Its customizable reports, mobile access, and continuous innovation make it a powerful sales optimization tool. Review collected by and hosted on G2.com.
Oracle Sales Analytics is a powerful sales optimization tool, but it can be expensive and may require significant training to use effectively. Additionally, some users have reported that the interface can be overly complex and difficult to navigate. Review collected by and hosted on G2.com.
