OpenTable for Restaurants Reviews & Product Details - Page 2

The table management controls are the best I've found. When you set the room up correctly, it's practically foolproof and has saved me from overbooking any particular time. It's also very easy to use and does not take long to train my staff. Getting set up is pretty easy with guidance from their team, and customer service is almost always available for questions. Review collected by and hosted on G2.com.

There are some small issues I've found with take out and experiences since OT does not communicate with our POS and we aren't allowed to have a stripe account. Review collected by and hosted on G2.com.

Restauarnt promotion- Open Table seems to invest into its SEO where other restaurants on Tock and/or Resy do not show up "first." Appreciate the ability to easily navigate reviews, cover trends and reports. Great ability to track historical data and I believe is simple for our guest to use. When I need assistance the customer support team is always available and as we open up new restaurants or hotels we are easily able to implement the software into each area. Review collected by and hosted on G2.com.

Maybe competing brands continuously finding ways to underprice OT. I think the pricing model could be looked at, but again, I appreciate the SEO of Open Table and for that reason I will not switch. Review collected by and hosted on G2.com.

I've always been a fan of Opentable's customer service. They are quick and available. Very different than other brands. Their business portion is great and now offers so many things their competitors were exclusively offering - like payments, tickets, and texts. Review collected by and hosted on G2.com.

I feel like much of the "business" attributes were not pitched to us clearly so they get left unnoticed so then we aren't able to maximize the value. I'd love customer service to really showcase the most valuable assets instead of the bare minimum to secure a sale - which I also understand they need to do. Review collected by and hosted on G2.com.

Open table greatly helps us with controlling the flow of our restaurant and allows our guests to make reservations with ease. We use Opentable just about everyday of the year and rarely have any issues, when we do customer support is always very helpful. Review collected by and hosted on G2.com.

We don't have very many if any at all dislikes. The only thing that comes to mind would be having an option to put multiple servers on a table would be nice. Review collected by and hosted on G2.com.

We use OpenTable to manage digital reservations in our restaurant, and overall, we are very satisfied. The guest network that OpenTable offers is truly outstanding and consistently brings us new visitors. In addition, the many available tools provided by the system are likely the best selection currently available on the market. The integration into our daily operations works smoothly and makes our work significantly easier. Review collected by and hosted on G2.com.

However, there are some areas that could be improved. For instance, we receive noticeably fewer reviews from guests who made their reservation via OpenTable compared to our previous system. This is unfortunate, as reviews are an important part of our feedback process. Furthermore, the backend is somewhat confusing at times and requires more time to get used to than we would like. Despite these points, we do not regret our decision and can recommend OpenTable as a reservation system. Review collected by and hosted on G2.com.

OpenTable gives us important insight into critical data we need to succesfully run our restaurant. New features like messaging and boost campaigns help us manage our reservations with ease, contact customers with a few quick clicks, and helps us get in front of diners during slower periods. Opentable has helped increase both our efficiency and profitability, what more can you ask for as a business owner? Review collected by and hosted on G2.com.

Only downside is that the mobile app (phone) doesn't have acess to messagin or availability planning, and the tablet mobile app doesn't have full availability planning functions (must be done on a computer). Otherwise a pretty flawless system. Review collected by and hosted on G2.com.

We currently use OpenTable at our restaurant as it's the best online reservation service and invaluable to our business. Its ease of use, flexibility and efficiency is top notch. We have tried other services and keep returning to OpenTable as it yields the most reservations at the best value. Review collected by and hosted on G2.com.

There is honestly nothing that we dislike about OpenTable. They continually improve their product to accommodate the changing needs of restaurants. Review collected by and hosted on G2.com.

I like that OpenTable for Restaurants has the capability to prioritize which tables will book first. The system also does a good job of moving reservations to maximize the amount of reservations you can take. Review collected by and hosted on G2.com.

OpenTable for Restaurants marketing capabilities have good reach, but can be very expensive. I also dislike the process in which you have to update availiabity in the shift settings. It is easy to forget to click "Apply" after making your selections because of the way it's laid out. Review collected by and hosted on G2.com.

I know that the operations teams in all our venues love to use the system for its ease of use and that it delivers exactly what they need. In my role, what I appreciate most is the service I get from James Lane, the Senior Restaurant Services Manager for Open Table. There is a huge amount of data in Open Table and James always helps me get the most relevant info from this data and so quickly too. I can look for patterns across our venues, compare them to industry trends, manage our capacity, study reviews and target our marketing plans as a result. Review collected by and hosted on G2.com.

Nothing comes to mind. I use the system daily and it is a key tool helping me perform and succeed in my role Review collected by and hosted on G2.com.

OpenTable is easy to use, easy to set up and easy to train our team on. It works well, especially on busy nights and allows our team to focus on other areas of the business. Review collected by and hosted on G2.com.

There isn't much downside... the only thing is most the added marketing upgrades were pretty costly. Review collected by and hosted on G2.com.