Yelp Guest Manager Reviews & Product Details

Makes it easy to reply and edit reviews. Review collected by and hosted on G2.com.

I haven't found a downside yet. Works well for our business. Review collected by and hosted on G2.com.

Monthly is set for a fix number. Much cheaper than OpenTable. Review collected by and hosted on G2.com.

Not as popular as open table. Not brought load customers. Review collected by and hosted on G2.com.

Its popularity. People are familiar and use it often Review collected by and hosted on G2.com.

Getting help from or contacting the company was hard Review collected by and hosted on G2.com.

I like that a platform like Yelp exists. It can be inconvenient to call different restaurants because often, the staff is too busy for phone calls. With Yelp, I can search through menus and availabilities quickly and independently. Review collected by and hosted on G2.com.

Yelp Reservations can be outdated. The menus are not always updated, so as a customer, I am often surprised to see vastly different menus. Secondly, the wait times for a reservation are not consistent with actual wait times. Wrong wait times are frustrating, mainly when workers have limited lunch hours. I see bigger and smaller parties seated before my guests and me, even though they checked in after me. Review collected by and hosted on G2.com.

I loved how easy it is for me tl find a restaurant and make a table reservation. Also I love that it's international. Review collected by and hosted on G2.com.

Honestly, I just wish that more people and more places used the tool because it would make it so much easier. Review collected by and hosted on G2.com.

I like that Yelp has integrated reservations for some restaurants. Super easy to use and much better than calling or just showing up. Review collected by and hosted on G2.com.

I dislike that there are only a few restaurants that allow for Yelp reservations. Review collected by and hosted on G2.com.

I use Yelp for making reading/ writing reviews and reservations.. so easy to use Review collected by and hosted on G2.com.

I personally haven’t had any issues when using it Review collected by and hosted on G2.com.

Works call ahead walk in and reservations into the active wait Review collected by and hosted on G2.com.

We are so high volume it stops predicting the wait accurately Review collected by and hosted on G2.com.

It's easy to use and train staff on. The biggest time constraint is creating your layout; once you're past that then it's smooth sailing. We didn't use the guest side of the app where they can put themselves on the list prior to their arrival. Once guests arrived at the brewery, we would add them onto the list, they'd receive a text message that they were added, and another when their table was ready. Review collected by and hosted on G2.com.

If reception was spotty, folks wouldn't receive the text messages. To help alleviate this, we would add notes in with the phone number with their name, description, etc. That way would do a quick lap around the waiting area in case they didn't receive the text. Also, a fellow taproom had issues with two hostess stands. Customer Support wasn't the greatest in trying to customize responses. For example, if a guests wanted to sit on the dog friendly patio, they wanted to send a text letting guests know to head to the patio hostess stand and then other to say the front. We eventually got it figured out, but it would have gone more smoothly if Customer Support had been more responsible. Review collected by and hosted on G2.com.

You can search for a restaurant using a variety of filters: location, price, type of food, etc. They even show photos, reviews and a location map. Review collected by and hosted on G2.com.

I like everything about this service. It's very easy to use and provides detailed information. Review collected by and hosted on G2.com.