OnePoint HCM Pros and Cons

I love the benefit department! They are on top it especially Amanda. Review collected by and hosted on G2.com.

The communication and training is horrible. If you are new and not sure how to create a payroll system from scratch then you are out of luck with One Point. One Point can be useful if you know what you are doing otherwise you will be disappointed. Review collected by and hosted on G2.com.

We switched to OnePoint a year ago and it was a smooth process. The support we have received from the team is great. Any time there are questions or concerns they have been answered quickly and efficiently. Review collected by and hosted on G2.com.

So far there is nothing I don't like about OnePoint. Review collected by and hosted on G2.com.

"All in one box" service from payroll to training, the system tracks and reports on everything. Review collected by and hosted on G2.com.

nothing at the moment......................................... Review collected by and hosted on G2.com.

I like that no matter how simple or complicated I can get assistance IMMEDIATELY from any contact (phone or email). Review collected by and hosted on G2.com.

The only issue I experienced was with the tax withholding for the state of Arizona. Review collected by and hosted on G2.com.

The thing about One Point I like best is the customer service. Their employees are very knowledgeable and prompt to answer your questions. Review collected by and hosted on G2.com.

nothing against the company. I am new to HR and there's so much to learn. I haven't been able to fully utilize the software. Review collected by and hosted on G2.com.

Reports, support and easy access

user friendly Review collected by and hosted on G2.com.

nothing really, all seems to working out for what we need Review collected by and hosted on G2.com.

I love that when faced with either a general question or an immediate need, that my support team is prompt in answering my questions thoroughly, and not just completing the task at hand. I appreciate their instruction as opposed to handling things on their end with no explanation of how to carry on in the future! Review collected by and hosted on G2.com.

Honestly, the only complaint I could make is regarding the pre-notes for Direct Deposit, which is of no fault to OnePoint - but rather the safety net to ensure proper processing of funds. Other than this "inconvenience", for lack of better term I have no dislikes. Review collected by and hosted on G2.com.

I like that it not complicated. Very easy to understand and use. I get good customer service and have my own account rep to call with questions or concerns I can pull up many different reports with no problems. OnePoint has a app that is very convention to use on the go. You can print out check stubs and tax forms. We are self billing, so the reports we get from One point makes it super easy for us the cross reference the bill to make sure it accurate and we are getting bill correctly. Review collected by and hosted on G2.com.

I really don't dislike anything about One point. The only thing I can think of is I don't like having to change my password every few months. Every so often there is an update that cause the website to be down for a few hours. One point will send out a notice to everyone know but its still a little inconvenient for the time. They usually have it up in running pretty quickly. Review collected by and hosted on G2.com.

OnePoint is a really robust software - tons of different modules. I liked how you were able to run reports easily and it gave lots of relevant information. Their customer service was awesome. I would reach out with a question and within a couple days, I'd have an answer. Review collected by and hosted on G2.com.

The UI doesn't look as clean and lots of our employees were having issues with navigating the software. Review collected by and hosted on G2.com.

I get good customer service and have my own account rep to call with questions or concerns. We have brought on many new clients over the years and recently moved a large client on to One Point. Our Implementation Manager, Pedro Escobedo, was beyond excellent and very patient with us and the process. Review collected by and hosted on G2.com.

I would like more assistance with tax filing and tax set up.

I also liked the AdHoc reporting that we had with our previous vendor. OP offered a class, but we found it much more technical than what we had hoped. Clents who are not IT folks benefit from layman terminology rather than IT speak. Review collected by and hosted on G2.com.