OnePoint HCM Pros and Cons

We love the service. They did not oversell the technology. The software can do exactly what they said it could do. We have solved so many issues pertaining to HR/Payroll/Time that it blows my mind. We were struggling with Paylocity because we were using so many different products. We have over 20 EIN's and every-time we logged in to any of them it was so slow. It was like our company broke their product. They kept telling us that it was only happening with us, but we didn't believe them. We were having to use 4 different solutions in order to make it work for us. I am not very techie, but it seemed like they were using older software technology and it really affected us. With OnePoint...all of that went away. We don't have issue with how slow each EIN is and the service is amazing. Review collected by and hosted on G2.com.

I have nothing to write here. We all know how frustrating it is when we log into a solution and it doesn't perform the way we were told it would...with OnePoint this isn't the case. We were not oversold on the product and we love the service. Review collected by and hosted on G2.com.

I like the customer service. My employees love the mobile app...so easy to use!! It feels like the staff are happy when I call them, genuinely happy. They are respectful and always follow up with any tasks I have for them. It sounds corny but they do put the customer first, at least with my account. I find it easy to do business with OnePoint. Their product is superior to any I've used. I like that my staff doesn't complain any longer about the HCM software. We went through a pretty rough year with Paycom, our previous provider. They often wouldn't follow up and once implementation was done we never saw anyone from that company again unless they wanted to sell us something. We ended up being charged for 2 months of service when we left and I didn't even fight it, I just wanted out. We vetted 4 companies before switching to OnePoint and we found them to be easy to use, user friendly with a very robust TLM and HR functionality. We are pleasantly surprised with their customer service and willingness to help us no matter how much time it takes. Review collected by and hosted on G2.com.

I have nothing neg to say here...once we were on hold for 3 minutes, compared to our previous vendor that is nothing. We saw an immediate ROI by switching to OnePoint. Review collected by and hosted on G2.com.

I like that they are an all in one solution. I find the interface to be easy, almost like they knew how I was thinking. But the biggest part is their customer service department. I find that at the end of the day so many HCM vendors have the same features but if they have newer people trying to help you, you almost feel like you are teaching them and it's very frustrating. I love the experienced staff that answers my questions quickly. I can be a slow learner through webinars and I was very happy with the way they came out onsite to help us and answer questions. Review collected by and hosted on G2.com.

The product and service meet the expectations that were set, so nothing to report here. It took us a week to wrap our heads around the report writer, not that it was difficult, it was just a new way of thinking. We love it now. Review collected by and hosted on G2.com.

I was surprised when my team brought OnePoint to my desk and said this is the company we choose for our new HCM. I had never heard of them. I asked a lot of questions and asked to see a high level demo. The technology impressed me. I asked for 3 references they gave me 6. I asked to speak to someone in service and implementation they connected me right to the COO, Scott. I loved the sales process and the culture of OnePoint. They save my staff 11.5 hours every week on payroll and time. The Sales Manager, Trey, actually took time out of his schedule, a whole day, to train all of my employees how to use the Mobile app and the TLM product. He never OVER promised but he certainly has OVER delivered!! I have never said that about any HCM company, and that is saying a lot since we have used ADP, Paycom and Paylocity in the past. Review collected by and hosted on G2.com.

I was just about to write something here but decided to call OnePoint first and asked. Denise picked up immediately and showed me where to go in the software to make the change...so now I have nothing to write. I wanted to hire someone and give them a direct deposit on the first payroll with no pre-note and I thought I was being forced to pre-note...but I was not, Denise showed me where to make the change. Review collected by and hosted on G2.com.

I like that we can configure the software to our own processes. I like that when we call they pick up quick and I don't have to wait on hold for hours to get an answer. I like that OnePoint makes me look good in front of my CFO because I made the right decision. I like that OnePoint doesn't always call me and try to sell me other services. Review collected by and hosted on G2.com.

I have nothing that I dislike at the moment. Looking back, nothing either. Review collected by and hosted on G2.com.

Reporting is easy, completely customizable, and always exports to Excel. (Our previous payroll software was incredibly difficult to get good reports out of, and they charged for every little change to any report.) Review collected by and hosted on G2.com.

Lag time between entry and response, meaning anywhere from 3 to 12 seconds from typing in a field to seeing the result and being able to go to the next field. (Partly due to our network security, but we upgraded, and so did OnePoint, and our other services got faster, but OnePoint did not.) 12 seconds is a really, really long time to wait between every field when you're trying to enter a hundred or so time corrections! Review collected by and hosted on G2.com.

I love the interface of the app in particular. I'm always on the go and to pull up information on the app helps me dramatically and saves a lot of time. Very easy to use as well as you can pretty much customize anything you want on your OnePoint homepage. The customer service was superb as well. I had issues with my app when I initially installed and within 10 minutes of an email to support, they got right back to me with the resolution. Review collected by and hosted on G2.com.

Because you can customize anything you want on your homepage, it does take a few extra steps to get what you want. It takes a little practice, but once you've done that, there is no issues. Review collected by and hosted on G2.com.

Customer service, and the ability of the software to be written for our unique organization. Staying compliant with two different state departments and county departments is manageable with OnePoint Review collected by and hosted on G2.com.

There is a learning curve. However, it's worth the work to learn the software. Review collected by and hosted on G2.com.

One Point customer service is great. They are always available and have short wait times when on the phone. If they can not help you fix the problem right away they do call you back within 24 hours to provide a solution. Review collected by and hosted on G2.com.

The program is complicated to use. There seems to be several different things that you have to do just to accomplish one task,. The program has a very data based feel and not super easy to navigate. Designing reports are difficult and assigning groups is a challenge. Review collected by and hosted on G2.com.

We like best the fact that it is one database of information. We can create any report from all data. It is very sophisticated software and does everything and more than we can need. Review collected by and hosted on G2.com.

Not having enough time to learn everything thing that One Point can do for us. I would like to utilize more of what the system can do. Review collected by and hosted on G2.com.