This is my 3rd time using OnePoint HCM and every time I am more impressed with the new features or updated ones.
What I like the best about OnePoint is the team, they are an amazing group of professionals.
I have had 3 projects with them and one more challenging than the last one, they have never let me down. Always kept the deadlines, met and surpassed my expectations. This last project we started within 2 weeks from signing contract to processing payroll. I recommend OnePoint HCM as the best in Class, not only as a HRIS system but their Customer Service and commitment. Review collected by and hosted on G2.com.
Nothing to dislike, the system keeps improving making it very efficient Review collected by and hosted on G2.com.
62 out of 63 Total Reviews for OnePoint HCM
Overall Review Sentiment for OnePoint HCM
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One point HCM helps me one point of service for all my need like payroll , onboarding,exit process , so on Review collected by and hosted on G2.com.
The portal can be made little more speed in process Review collected by and hosted on G2.com.
All in one box; dedicated and knowledgeable reps, easy to complete payroll processing. And most of all Very customizable to fit my business needs. Also, the integrations with other systems such as EDI files to benefit carriers. Review collected by and hosted on G2.com.
nothing at this time...................... Review collected by and hosted on G2.com.
I love the proactive nature of OnePoint's service department. They have helped our company set up Leave Management when all the rules were changing due to the Pandemic. They communicate with us frequently and really have helped us transition to a remote workforce. I am never left with questions about the solution. I love their new LMS and the way the product is always coming up with new ways to help our team. Review collected by and hosted on G2.com.
They over communicate during COVID about issues we were not having so it seemed and sure enough we ended up needing all the items like LMS, Touch less Time Clocks, Covid Safety issues, Training Employees Remotely, Understanding the new Payroll Tax laws and Leave Management. At first we ignored all of it, but as we learned from this we now are engaged in everything they send us as it helps our business...so really nothing we dislike. Review collected by and hosted on G2.com.
The software is easy to use. 95% of all my employees clock in and out from their mobile app and we are able to see the punches real time and with a GPS locator. During Covid we were able to mobilize our employees to work at home and we couldn't have done this without OnePoint. The staff helped us with update HR questions and compliance issues. OnePoint even helped us with PPE. Review collected by and hosted on G2.com.
I don't have anything that I dislike about OnePoint. I dislike that we didn't use them sooner. Review collected by and hosted on G2.com.
I love how easy the software is to use. I am very fond of the staff and how helpful everyone is every time I call. I feel like they are an extension of my HR Team. I get the feeling everyone loves working at OnePoint. Especially through the COVID Review collected by and hosted on G2.com.
Can't think of anything at the moment. We've been using OnePoint for about a year and have no regrets. Review collected by and hosted on G2.com.
I find it easy to do business with OnePoint. The technology has saved us hiring a full time staff member in our HR Department. The customer service is why we continue to do business with them month after month. Their staff is always very friendly. They are very efficient and always follow up with me every time I need something. I am never on hold for more than a few minutes. Everyone I speak to seems to know me and my account if my dedicated customer service rep is at lunch or out of the office. We were in dire need of labor forecasting and budgeting. We have Union employees and none of the 4 vendors we looked at could let us manage them the way OnePoint could, we saw so many demos I lost track but in the we chose OnePoint because of the configuration. Review collected by and hosted on G2.com.
I have nothing negative to write here. I don't feel like I am just a number at OnePoint. They seem to care about my account. Review collected by and hosted on G2.com.
I like that it truly is an all in one technology. I've heard it a few times from several different vendors, OnePoint actually is the real deal. We use every part of the software from recruiting to off-boarding. I liked that they took time to understand our business, our processes and were able to show my team how their software would indeed save us time and money because of insufficiencies. In one area in particular (Time Management) we saw an ROI immediately between manual work that it took to manipulate the data before it got to payroll, to buddy punching and capturing time for our field employees, we have see massive improvements. It's fair to say that OnePoint pays for itself and them some. The customer service team is terrific! Review collected by and hosted on G2.com.
We have been using the product for quite sometime, I believe a few years. We had some complaints about the ease of use up til Nov of last year but then they did a complete over haul of the UI and we are very impressed with the new look and feel. We have more functionality and it's a lot easier to use. Review collected by and hosted on G2.com.
I was getting weekly complaints about the last HCM we were using, Paycom. I like best that I am no longer getting complaints. It works. The team at OnePoint is spot on in their approach. The sales person told me that they were trying to change the way businesses think about service...I thought it was corny and a sales tactic...but he was right. OnePoint changed the way I view customer service. It's an efficient product that has streamlined my HR department and finance team. I like that I was under promised and they over delivered. They gave us the perfect expectations and my team wasn't disappointed in anyway. In the past, I believe the sales person was just trying to get a sale and at the end of implementation I only heard from that person when they wanted to up sell me on something new. It was comical to me that they really thought I would by anything from them after how painful implementation went. Review collected by and hosted on G2.com.
Once I waited on hold for 2 min, typically it takes 10 sec or less. This is a very small dislike, and I say it as a joke because my company has actually learned a few things about customer service from OnePoint. They truly put the customer first, something we strive to do as well. Review collected by and hosted on G2.com.
We love the service. They did not oversell the technology. The software can do exactly what they said it could do. We have solved so many issues pertaining to HR/Payroll/Time that it blows my mind. We were struggling with Paylocity because we were using so many different products. We have over 20 EIN's and every-time we logged in to any of them it was so slow. It was like our company broke their product. They kept telling us that it was only happening with us, but we didn't believe them. We were having to use 4 different solutions in order to make it work for us. I am not very techie, but it seemed like they were using older software technology and it really affected us. With OnePoint...all of that went away. We don't have issue with how slow each EIN is and the service is amazing. Review collected by and hosted on G2.com.
I have nothing to write here. We all know how frustrating it is when we log into a solution and it doesn't perform the way we were told it would...with OnePoint this isn't the case. We were not oversold on the product and we love the service. Review collected by and hosted on G2.com.
