NinjaOne Reviews & Product Details - Page 2

Wir nutzen Ninja inzwischen seit vielen Jahren in unserer täglichen Arbeit und sind nachwievor begeistert, wie gut sich das Produkt weiterentwickelt und wie viele Features immer noch dazu kommen. Die Entwickler nehmen sich die Zeit, auf Kundenwünsche auch persönlich einzugehen. Es gibt feste, zuverlässige Account-Manager, die sich die Zeit nehmen, Fragen zu beantworten, über Neuerungen zu informieren und Wünsche entgegen zu nehmen. In der Community bekommt man darüber hinaus technische Hilfe von anderen Nutzern, wenn die umfangreiche Doku nicht weiter hilft. Die Oberfläche von Ninja ist intuitiv, das Deployment der Agents sehr einfach und die Konfiguration der Richtlinien, trotz ihres Umfangreichtums, ein Kinderspiel. Review collected by and hosted on G2.com.

Manche Dinge, wie Integrationen oder zusätzliche Funktionen, sind etwas umständlich zu erreichen oder zu konfigurieren. Review collected by and hosted on G2.com.

Ninja is a clear and user-friendly monitoring tool. What I particularly like is that, regardless of one's skill level, there’s always a way to get the most out of the tool. The support team behind Ninja is made up of capable and incredibly friendly people, and you receive excellent assistance. We work with Ninja every day—it has become indispensable. Over my career, I've worked with many different monitoring tools, and I have to say Ninja is by far my favorite. The team at Ninja is open to feedback and changes, and many of our requests have already been implemented. The community behind Ninja is also fantastic; in the Dojo, there’s always someone who has faced a similar issue and is willing to help. Rolling out the Ninja Agent is foolproof; the discovery job allows for easy deployment without any manual effort, and the new version of the NMS is a dream! Review collected by and hosted on G2.com.

After the release at the end of September, we encountered some issues with various impacts, which unfortunately made our work more challenging. However, the support team was always dedicated to providing us with either a quick solution or, at worst, a functional workaround. Some support cases take a long time to resolve due to the complexity of the problems, but the support colleagues remain friendly and courteous throughout. They’re easy to communicate with and very approachable. Review collected by and hosted on G2.com.

NinjaOne is an outstanding remote monitoring and management solution that combines ease of use, powerful automation, and reliable remote access into one seamless platform. The friendly interface makes IT management effortless. Robust automation tools help streamline patching, scripting, and maintenance tasks. The real-time monitoring and alerting system ensures proactive issue resolution, and its Connectwise Control intergation make remote troubleshooting a breeze. With responsive customer support and continuous improvements, NinjaOne stands out as a top-tier choice for IT professionals and MSPs looking to enhance efficiency and control over their IT assets. Highly recommended! Review collected by and hosted on G2.com.

A dedicated desktop client for Microsofrt Windows would be a great addition to NinjaOne, providing non-web method for accessing the platform. Having a native app could enhance performance, allow for quicker access to key features, and improve workflow efficiency for IT professionals. Review collected by and hosted on G2.com.

Having a ticketing system built into the portal and linking the user's ticket with their computer is wonderful. Also, the custom script management is a great help. Being able to have the flexibility to write custom PowerShell scripts and deploy has been a great benefit. Ninja also recently released the ability to run automations from the system tray by end users. This provides some convenient self-service options for users.

More development has been made with their MDM solution for mobile phones. Remote access to phones helps with troubleshooting, being able to see what the end user sees. Review collected by and hosted on G2.com.

Searching the body and comments of tickets won't allow you to arrange the results by date or ticket number. This is now being reviewed by NinjaOne for a solution. Review collected by and hosted on G2.com.

I use Ninja every day, so it's nice that it's quick to get you where you need to go without jumping through several menus. I usually get to where I need to go with just a few clicks.

Implementation was a breeze; it took just a day to enroll all devices. They give you many different options for installation. I used my old device management system to deploy, which turned out great. You can get an MSI install, which is great for silent installs. They also have the option to copy a link to send for installation if it needs to be done remotely.

I love that NinjaOne is always growing and adding new features and integrations. If you don't like the software wait a while and they will add that feature you've been waiting for. I have been a customer for about 4 years and NinjaOne has added an in-house ticketing system, remote connection software, integrations for security software, and an MDM. The website is fast and responsive whether it's loading a long list of devices with unique search filters, or getting details of a device's active tasks or services running, it never seems to be slow.

I can view the features roadmap and upvote or add suggestions to improve the product. I feel that is key to this product. They seem to listen to customers when it comes to things that work or functions that need to be improved. Although I understand it's hard to make everyone happy...one person's request can sometimes counter how someone else may like something to run. It's easy to contact support and suggest what needs to be changed or if something is not working properly. You only need to email support or create a ticket through NinjaOne. Review collected by and hosted on G2.com.

New features can be bare bones when implemented. Not to say the new feature doesn't work, but it would lack in comparison to another vendor. New features take a few months to a year to mature to match other vendor's similar features. Review collected by and hosted on G2.com.

What my organization gets most out of NinjaOne, which we lacked with a competing RMM, is the speed and reliability to which is executes our PowerShell scripts to make endpoint changes. The product is maturing quickly in other areas; it offers a very good platform to do asset tracking from with in-depth data laid out simply. No long-loading screens. Simple agent-based deployment with different agents pre-loading the endpoint into different "locations" which you can bake configurations into. Plays nicely and integrates with other technologies well. Very reasonable price-point. Review collected by and hosted on G2.com.

Small learning curve at the beginning with teminology. e.g., learning what "automations" encompass, locations and policies nested within them, and so on. Review collected by and hosted on G2.com.

I love how they are always adding new tools and they listen to their customers needs. The most important thing for me, (since I am a one person team) is customer supprt, and they are always there to help. My account manager often reaches out to me to see if there is anything they can help with. They have monthly meetings to go over all of the new features and how to use them. During these meetings they have Q&A with one of their engineers which is extremely helpful for one off situations. This year they updated the "install application" tool which is super helpful for remotely installing software that my users need, or applying updates to the software that they already have. All around awesome product, extremely easy to understand and use. Takes a lot of manual work out of the picture with their automations and templates that you can go off of. Review collected by and hosted on G2.com.

I don't have anything that I dislike about NinjaOne. Review collected by and hosted on G2.com.

Very powerful endpoint management. Provides detailed info about hardware configuration, software installed, and patch levels. Also provides remote access to the file system, registry, services. Provides command line access for system and Powershell to run individual commands or scripts. We use it for patch management and to automate software installs and it works very well for that. Highly configurable in most regards. Review collected by and hosted on G2.com.

The interface can take some time to learn. There is a lot to it not everything is intuitive. The reports could also be eaiser to configure. Those take some work to figure out. Review collected by and hosted on G2.com.

There are many upsides to NinjaOne. Too many to focus on just one thing. NinjaOne is a great single console ticketing, Knowledge Base, Device Manager and remote access console.

It is a great tool to have your devices (servers, desktops and laptops) all listed in one console with health status. Policies, scripts and automations for MANY if not all task monitoring desired. Direct integration with antivirus also allows for easily noticing an infection in the list or if desired can set automations for alerts, scripted resolutions or tickets to be created.

Remote tool to assist users along with software inventories for each machine as well as warranty status for several manufacturers.

Can have custom IT system tray icon. Fully customizable to allow users to self service many things or submit request directly from there.

Direct integration with other services that are expanded frequently to include others for example: Webroot antivirus, SentinelOne antivirus, Microsoft 365 MFA integration.

There are a myriad of things NinjaOne does and/or CAN do with the robust interfaces, scripting and integrations it has available.

Once configured, NinjaOne is a game changer for any IT department. Review collected by and hosted on G2.com.

NinjaOne can be difficult to get off the ground running. While it can be utilized out of the box for most functionality to start with, to really use the tool requires customization. This customization can be difficult at times as it can be a rather large learning curve.

Fortunately there are several avenues for assistance with setup and even assistance after it is up and running.

There are engineers available to be scheduled to assist with onboarding issues making this daunting proeces easier. After onboarding customer support is easy to get in touch with and work with for issues.

There are also a big community of folks happy to help along side a large repository of scripts that folks have done for you.

All that being said there are still drawbacks. Implementation can be rough. Figuring out the flow of everything is difficult at first but worth it in the end. Review collected by and hosted on G2.com.

Having used NinjaOne for about 5 years now, I can safely say it is one of the most valuable systems that I use and has saved me a lot of time managing systems. It was very easy to initially setup, with several client deployment options available. The integration with Bitdefender Gravityzone is a breeze, an no longer requires me to sign into two different consoles to get an overview of our antivirus status. I use NinjaOne everyday mainly for remote control of systems, but also use it a lot for script deployment and health management of computers/servers.

I have used several other RMM systems in the past, but none were as intuitive or easy to use as Ninja. I appreciate that new features have been continually added and they have a great product roadmap, where you can see the status of already requested features and be able to submit your own requests. There have been a lot of great improvements over the years, like ticketing, backups, documentation, and more granular patch control just to name a few. I haven't run into any recent issues, but in the past their support has been quick to respond and resolve my requests. Review collected by and hosted on G2.com.

There are not really any downsides, the few greivences I could think of, I realized were things I hadn't got around to setting up or configuring within Ninja, and not necessary NinjaOne's fault (like not setting up auto approvals for certain software or os patch types or changing the alert thresholds). Not that I would necessary take advantage of this, but it would be nice to a see a self hosted option. Review collected by and hosted on G2.com.