It's able to get Windows patching down quite well with granular management of patches to be applied to PC's with different policy sub types on what patches can be applied or overridden for a device specifically.
The PC device management is easy-ish to use being able to manage PC's with manual overrides and also what other rules to be applied (e.e. remote control software to be pushed out, restart frequency, container it sits in, etc)
Ninja was fairly easy to implement & manage as it's almost entirely web based with a lightweight client.
The Ninja Dojo has great resources not just for NinjaOne but best practices as well & support is quite responsive. Review collected by and hosted on G2.com.
The extra integration items are somewhat lacking. Such as:
The bundled Bitdefender AV is quite lacking in management. You can only manage it from the Ninja Console & cleaning up malware with it is quite difficult. There's no bulk select feature, so you have to manually clear each alert one by one in the event of a false positive being picked up multiple times.
The ticketing is quite basic, it could use with extra features such as the ability to use custom domains for the support email address. It also has problems displaying images properly where they are get stripped out of emails received or not show up. Likewise,attachments can be somewhat selective in what items get passed through, some attachment items such as eml files get dropped.
Asset management is also a little more challenging in here as it's hard to get a full overview of all your devices properly. You can't get a nice spreadsheet with all the details you see in the individual device such as spec list, usernames, etc. Review collected by and hosted on G2.com.
Video Reviews
Amazing Product for MSPs and POWERFUL tool for Local Shops
1,866 out of 1,867 Total Reviews for NinjaOne
Overall Review Sentiment for NinjaOne
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Easy to Deploy and implement and integrate into our systems from startup, and gives super detailed information. It saves us a lot of time because we are spread out over 75 locations and can remote in to help our employees!
I use this daily to complete taks and take care of our employees.
Most Recently - it has helped us to take care ofa lot of automations and I have bene able to use their powershell Scripting interface - which has been awesome.
Their customer support is also par none and I love how fast they get back to us! Review collected by and hosted on G2.com.
It's missing a few features that would be nice, but their mobile app is probably needing the most help. However I can log into computers with it. Offline equipment is also not as easy to add - but can be done. They are working on imporving this and I have seen improvments over the past year. Review collected by and hosted on G2.com.
NinjaOne offers a clean and intuitive interface that makes managing endpoints straightforward. The automation capabilities are excellent, allowing for streamlined patch management, scripting, and remote management. The integration with third-party tools is seamless, and the support team is responsive and knowledgeable. The platform is lightweight yet powerful, making it easy to deploy and scale across different environments. Review collected by and hosted on G2.com.
While NinjaOne excels in many areas, the reporting features could be more customizable, and some advanced monitoring capabilities feel limited compared to competitors. The pricing structure may also be a bit steep for smaller businesses, especially if you require additional integrations or features. Review collected by and hosted on G2.com.
I use NinjaOne daily to manage and monitor dozens of company desktops and laptops. The software is user-friendly, allowing for quick deployment and straightforward installation of the monitoring agent. Once set up, I can easily oversee our systems remotely thanks to its detailed reporting capabilities that provide insights into system health, status, and utilization. The integration with Team Viewer simplifies the remote troubleshooting process significantly. Each morning, my routine starts with logging into NinjaOne's clean and intuitive web interface, giving me the immediate confidence that all of our devices are current with the latest software and OS updates and are fully secure. Additionally, our account manager has been extremely proactive, consistently reaching out to offer support and ensure we have all the information we need! Review collected by and hosted on G2.com.
While NinjaOne was more expensive compared to other RMM solutions our team evaluated, the professionalism and value it provides absolutely justifies the cost. Review collected by and hosted on G2.com.
The simplicity of seeing all your systems at a glace and being able to see the issues makes the system immensely helpful on a day to day basis. I also really appreciate the SMS notifications that are an options for when a server goes offline. This has saved us a few times when thing go down in the middle of the night. It gives me the time to respond to get things back up before the whole company starts panicking. Review collected by and hosted on G2.com.
The only downside that I have seen is the ticketing form can be pretty basic. compared to other platforms I have used. Personally I prefer it this way as users never fill out the information all the way and I have to get more information regardless. But the simple option for them to submit a help ticket is more preferred in my eyes than a more detailed option that users hate using. Review collected by and hosted on G2.com.
Probably the best thing about NinjaOne is the ability to access all our devices from a central location, regardless of whether our techs are on Windows, Mac, iOS, or Android.
The onboarding team is very friendly, there is plenty of documentation, and upon logging in to NinjaOne for the first time, you have a checklist of how to set up your environment.
We also utilize NinjaOne for our ticketing system which has greatly increased response times and centralized user requests.
Overall, I’m very glad we partnered with NinjaOne and would recommend it to anyone looking for any of the solutions they provide. Next month will be our 1 year anniversary using their platform, and I’m certain there will be many more to come. Review collected by and hosted on G2.com.
The only issue we have experienced so far is with certain Windows servers not allowing us to connect using NinjaRemote based on what time zone is set on the server (UTC, etc). Perhaps this is an “us” issue, or something in our configuration, but we have found that NinjaRemote will connect using other time zones. Review collected by and hosted on G2.com.
I have been using NinjaOne for almost 5 years and it has changed the way we support our clients for the better. NinjaOne has a wide array of offerings within their product making it easy to cover all my clients needs. Their product is packed full of features including update management, ticketing, backup, remote support and much more. Using the console, I can view and manage hundreds of devices giving me an overall view of my clients IT infrastructure from printers and switches to servers, computers and tablets. The process of adding additional devices is simple with the installation of an app that is configured for each client. Another aspect of NinjaOne I like is the mobile app. If I am out of the office and can't get to a computer, the mobile app makes it possible to check devices and even offer support for users. If any issues arise, there is a Dojo help center portal to search to find resolutions and direction but if that doesn't offer the needed fix, their support staff is very knowledgeable and willing to follow through to make sure everything is resolved. Review collected by and hosted on G2.com.
I don't really have any specific dislikes about NinjaOne. If anything comes up, their sales and support staff quickly address and resolve if possible. Review collected by and hosted on G2.com.
NinjaOne has helped to streamline the support and tracking processes of the company and allowed our team to grow and manage our growing user base. Review collected by and hosted on G2.com.
I can honestly say that there is not much I dislike about the NinjaOne platform. Every aspect that we have implemented has performed above and beyond our expectations. There's a lot to the system that we haven't even scratched the surface on yet. Review collected by and hosted on G2.com.
As of the time of this writing, we have been using NinjaOne as our exclusive RMM for a year. My entire technical team uses it every day. It was very easy to deploy, and learn to use, especially when contrasted with some of the older competing RMM products on the market. You don't need to have a dedicated "tools" person to manage the RMM features of Ninja, as it does almost everything we need without having to be customized. Despite it's simplicity and elegance, it still has a lot of customization that you can apply if the out-of-the-box configuration doesn't handle all your requirements.
The salespeople were respectful of my time and not pushy, which I really appreciate. After the sale, my account manager has been attentive and fantastic.
One of the nice things is that NinjaOne offers free, live training that you can schedule whenever you need. Did you hire a new tech? No problem, schedule a free hour and a half onboarding training session for them, and they'll come out of that training knowing how to use Ninja. Same thing if a new feature is released that you want to learn about in depth - Just schedule a training session.
Overall, NinjaOne's RMM tool hits the perfect breakpoint in simplicity, features, and customizability.
It far outshines lower-end competitors such as Syncro and Atera in features and flexibility, while also outshining higher-end products such as Connectwise Automate and N-Able's N-Central in ease of use. While no RMM tool is perfect, NinjaOne comes as close as I've seen. Review collected by and hosted on G2.com.
Not everything is perfect of course. My perception is that as NinjaOne expands itself to offer a wider range of features and services, some of the quality slips a little bit. For example, their backup solution is wildly overpriced for what it does, and I recommend using something else. Their in-house "Ninja Remote" remote PC control tool is fantastic for my team, but has some shortcomings for end users that use it to access their office PCs. Each of these shortcomings, though, are in products that are not part of their core RMM offering, which as I mentioned, is quite solid.
I my feeling is that a little more polish (and a rethinking of the pricing structure in some cases) on some of these secondary add-on features would go a long way in making everything NinjaOne offers top tier like their core RMM features already are.
The only real technical challenge that we have faced are that after we deploy Windows Updates on our client's servers, on a handful of seemingly random systems, the NinjaOne service doesn't successfully start after the automatic reboot. This leaves the server appearing to be offline in the NinjaOne console, which is obviously quite a problem. The NinjaOne support team is looking in to this issue even as I write this review however, so I anticipate a solid resolution in short order. Review collected by and hosted on G2.com.
The amount of information that was not easily obtainable is now right at my fingertips. NinjaOne made this possible and I love it. Their UI is so easy to use and appreciate the support they've provided in times of need. It was easy to setup and we use it all the time. There are so many things you can do with NinjaOne and seems to integrate with our software with ease. Since we've been using their product for a while now, I don't forsee ever not having their service. Thank you! Review collected by and hosted on G2.com.
Honestly, nothing at this time. We have really appreciated their solution. They are always so responsive and quick to answer questions when I need them. Review collected by and hosted on G2.com.
Lo más útil es su capacidad de automatización y monitoreo en tiempo real, lo que nos permite gestionar dispositivos de manera remota, implementar parches de seguridad y ejecutar scripts con facilidad. Además, su integración con otras herramientas y su interfaz intuitiva hacen que la administración sea mucho más eficiente. Review collected by and hosted on G2.com.
Aunque es una plataforma potente, algunas funciones avanzadas pueden requerir configuraciones adicionales o no estar tan personalizadas para ciertos entornos específicos. Además, el coste puede ser un factor a considerar para empresas más pequeñas. Review collected by and hosted on G2.com.
