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New Relic Reviews & Product Details - Page 7

New Relic Overview

What is New Relic?

New Relic invented cloud APM for application engineers. Today it is a leader in observability and source of truth for all engineers to make decisions with data across their entire software stack and the software life cycle. There are an estimated 25 million engineers in the world across more than 25 distinct functions. As every company becomes a software company, engineers are using New Relic to gather real-time insights and trending data about the performance of their software so they can be more resilient and deliver exceptional customer experiences. Only New Relic provides an all-in-one platform that is built and sold as a unified experience. With New Relic, customers get access to a secure telemetry cloud for all metrics, events, logs, and traces; powerful full-stack analysis tools; and predictable user-based pricing. New Relic has also curated one of the industry’s largest ecosystems of open source integrations, making it easy for every engineer to get started with observability and use New Relic alongside their other favorite applications.

New Relic Details
Product Website
Languages Supported
English
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Product Description

New Relic is the industry's largest and most comprehensive cloud-based instrumentation platform to help customers create more perfect software.

How do you position yourself against your competitors?

New Relic is the most powerful cloud-based observability platform built to help engineers create more perfect software. It includes a Telemetry Data Platform to ingest, analyze and alert on all your metrics, events, logs, and traces, Full-Stack Observability to easily visualize and troubleshoot your entire software stack in one connected experience, and Applied Intelligence to detect, understand, and resolve incidents faster.

There are five main things that make New Relic different:

✓ Instrument everything with petabyte scale to eliminate blind spots.
✓ Observe everything with unprecedented visibility into your entire estate.
✓ Harness AI & ML to detect failures quickly and reduce alert fatigue.
✓ Build your own tailored visualizations and tap into an ecosystem of custom apps with programmability.
✓ Predictable, usage-based billing that is easy to manage.


Seller Details
Seller
New Relic
Company Website
Year Founded
2008
HQ Location
San Francisco, CA
Twitter
@newrelic
68,477 Twitter followers
LinkedIn® Page
www.linkedin.com
2,827 employees on LinkedIn®
Ownership
NYSE: NEWR
Total Revenue (USD mm)
$599
Description

The New Relic Intelligent Observability Platform helps businesses eliminate interruptions in digital experiences. New Relic is the only AI-strengthened platform to unify and pair telemetry data to provide clarity over your entire digital estate. We move your problem solving past proactive to predictive by processing the right data at the right time to maximize value and control costs. That’s why businesses around the world—including Adidas Runtastic, American Red Cross, Domino’s, GoTo Group, Ryanair, Topgolf, and William Hill—run on New Relic to drive innovation, improve reliability, and deliver exceptional customer experiences to fuel growth.


Kasey K.
KK
Overview Provided by:

Recent New Relic Reviews

SG
Sanket G.Mid-Market (51-1000 emp.)
5.0 out of 5
"Best APM tool for web and mobile application"
Application Performance Monitoring (APM) is fantastic tool. It gives us lot of insights from our production applications. We make decisions of infr...
Кристиан .
К
Кристиан .Enterprise (> 1000 emp.)
5.0 out of 5
"Best Monitoring Solution out there!"
The most comprehensive and full monitoring. Nothing comes even close to the amount of monitoring that is allows!
JW
johnno w.Small-Business (50 or fewer emp.)
5.0 out of 5
"Great SAAS monitoring tool"
NewRelic was super easy to implement and very easy to use and navigate. Before NR we had log files all over the place on different windows VMs, was...
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New Relic Media

New Relic Demo - Telemetry Data Platform
The single source of truth for all your operational data ✓ 300+ agents and integrations, including OpenTelemetry, so you can ingest and store all of your operational data, including logs, in one place ✓ Query with lightning-fast response times ✓ New Relic One + Grafana Dashboards ✓ R...
New Relic Demo - Full-Stack Observability
Visualize, analyze, and optimize your entire software stack from one place ✓ Monitor your distributed services, applications, and serverless functions, no matter how or where they’re developed ✓ Understand what’s happening in your infrastructure, cloud resources, containers, and clusters ...
New Relic Demo - Applied Intelligence
Instantly detect, diagnose, and resolve issues before customers notice ✓ Proactively detect and explain anomalies ✓ Reduce alert fatigue and prioritize the issues that matter most ✓ Diagnose and respond to incidents faster
New Relic Demo - Debug faster with Pixie
Drill down into services without modifying source code, giving you: ✓ Live debugging with no sampling. ✓ Real-time service, DNS, and network flow graphs to show intra-cluster communication and latency. ✓ Flamegraphs to see slow-running code and cluster resource consumption.
New Relic Demo - Get instant, no-code observability
Pixie auto-telemetry monitors every service instantly. And because Pixie is language-agnostic, there’s no instrumentation expertise needed. With Pixie and New Relic's Kubernetes integration, you'll get detailed performance data for: ✓ Kubernetes infrastructure and events ✓ Prometheus metri...
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483 New Relic Reviews

4.4 out of 5
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483 New Relic Reviews
4.4 out of 5
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4.4 out of 5

New Relic Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for New RelicQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Hemang T.
HT
Senior Database Administrator
Computer Software
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about New Relic?

New Relic changed the view of the entire application and Database monitoring industries. New Relic gathers the information and generates statistics and facts from web-based, other enterprise applications and From Database Systems and generates understandable forms to allow us to make decisions proactively. New Relic APM generates extensive Perf Information to assist in Debugging and allowing us to access transaction trails.

Provide the Number of the connectors to integrate the new relic with enterprise applications and Databases, which provides access to data such as errors and more insights based on that, we are getting help to fix the issues.

Provide the Alet Configuraitoon, which can be integrate with Slack or any Chat box, and Pager duty for alerting. Review collected by and hosted on G2.com.

What do you dislike about New Relic?

Too much Costly Compare to other Market tools like data dog, signoz etc.

Agent installed on Servers generates lots of logs. Sometimes Database servers may get Create More I/O. Installation Bit Critical.

Some Time Getting half information about the slow query From Databases. It will be challenging to identify the real issue. Review collected by and hosted on G2.com.

What problems is New Relic solving and how is that benefiting you?

New Relic is helping us to monitor the application services, Database services, Helping us to identify the slow log Queris, Based on the Graphical contents. Allow us to configure the critical alerts that can be integrated with slack, PagerDuty and other tools. Review collected by and hosted on G2.com.

Verified User in Retail
AR
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about New Relic?

All of its features can be made use of with just ingesting the data with easy integration Review collected by and hosted on G2.com.

What do you dislike about New Relic?

Need improvement in proactive monitoring (Synthetics) and Bot detection algorithms Review collected by and hosted on G2.com.

What problems is New Relic solving and how is that benefiting you?

Alerting, Production Issue Triage support, Traffic and Order Trends, Device and OS wise traffic split Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about New Relic?

Distributed tracing feature has helped us solve a lot of issues. Review collected by and hosted on G2.com.

What do you dislike about New Relic?

The product may be a little costly for small companies. Review collected by and hosted on G2.com.

What problems is New Relic solving and how is that benefiting you?

Our customer support team uses new relic to solve tickets quickly. It is also used by our product team to check the SLAs. Review collected by and hosted on G2.com.

AS
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about New Relic?

I really like services provided by New Relic like APM,Alerts and AI,Dahboards. Review collected by and hosted on G2.com.

What do you dislike about New Relic?

documentation is not up to date and it is costly. Review collected by and hosted on G2.com.

What problems is New Relic solving and how is that benefiting you?

With thw help of New Relic I am able to monitor my app and infrastructure with the help of it I am able to know where my going wrong . Review collected by and hosted on G2.com.

Alfreds G.
AG
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
Incentivized Review
What do you like best about New Relic?

We use NewRelic to monitor performance of many production websites. This tool allows us to quickly discover and implement optimization opportunities. We like NewRelic for its ability to monitor both backend and frontend areas of a website in one place. Review collected by and hosted on G2.com.

What do you dislike about New Relic?

I do not like the BE performance trace presentation. It does not allow for easy navigation, i.e. it would be nice to show search results in a seprate window, along with corresponding timings. Also sometimes it shows "unattributed" time, which is confusing, would be nice to know what caused it. Review collected by and hosted on G2.com.

What problems is New Relic solving and how is that benefiting you?

Complex applications have many "moving" parts, and when someting stops working as fast as it should, we use NewRelic to access a website and pinpoint the issue root cause. Review collected by and hosted on G2.com.

MV
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about New Relic?

New Relic is easy and intuitive to use. Agents can be installed in the blink of an eye; if there is no ready-to-use agent, you can use the API to submit your data. The platform is also easy to use and has many valuable visualizations on its systems. Review collected by and hosted on G2.com.

What do you dislike about New Relic?

Although the platform is easy to use, it has a lot of user experience issues in some features, mainly alerts, data query and SLI/SLO. I know that it is due to the platform's evolution, but I think they can improve the user experience. Review collected by and hosted on G2.com.

What problems is New Relic solving and how is that benefiting you?

New Relic helped me a lot when disasters happen, reducing the time needed to investigate the problem and find its root cause. It has helped us to learn more about our applications, their base behaviors and setting operational quality objectives and properly tracking them with all the data we collect on the platform. Review collected by and hosted on G2.com.

Verified User in Retail
AR
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about New Relic?

It is very application team friendly where they can gather the stats of database very easily Review collected by and hosted on G2.com.

What do you dislike about New Relic?

It is not DBA monitoring system where we need to enhance few things to configure. Review collected by and hosted on G2.com.

What problems is New Relic solving and how is that benefiting you?

It is helpful for alerting the metrics where we can action immediately Review collected by and hosted on G2.com.

Pablo A.
PA
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
Incentivized Review
What do you like best about New Relic?

As an IT specialist using New Relic every day, I've come to deeply appreciate the tool's all-in-one observability feature. It's like having a bird's-eye view of my entire tech stack. Whether it's the front end, back end, or infrastructure, I can monitor, debug, and improve every aspect with ease. This gives me a level of control that's hard to match. It's like having a powerful microscope to inspect every aspect of the software we run. This helps me troubleshoot and optimize our systems for maximum efficiency, which is a game-changer in my daily work​.

One feature I particularly enjoy is the integration support. With over 600 integrations available, New Relic smoothly meshes with almost any tool we use in our tech stack. This interoperability saves me time and reduces friction in my workflow, as I can handle many tasks from within New Relic itself, without having to switch between different tools​. Review collected by and hosted on G2.com.

What do you dislike about New Relic?

On the flip side, while it's hard to find much to criticize about New Relic, there's one thing that can be a bit of a challenge. With such an extensive range of features, it can sometimes be overwhelming, especially for new users or those not deeply familiar with all aspects of system monitoring. I would love to see more streamlined onboarding and user-friendly guides to help navigate the tool more easily.

Also, a minor gripe I have is with the visualization aspect. While the data provided is comprehensive, I feel that the visualization tools could be more intuitive and aesthetically pleasing. A more engaging visual representation of data could make it easier to interpret complex information at a glance and share insights with non-technical team members​. Review collected by and hosted on G2.com.

What problems is New Relic solving and how is that benefiting you?

One of the biggest benefits I've found with New Relic is its ability to offer real-time insights into our system's performance. This allows us to proactively tackle potential issues before they turn into significant problems, saving us considerable time and resources. In the tech world, where every second counts, this is a massive advantage. Review collected by and hosted on G2.com.

Verified User in Insurance
CI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
Incentivized Review
What do you like best about New Relic?

One of the things I like best about New Relic is its comprehensive and user-friendly observability platform. With New Relic, I gain deep insights into the performance and health of my applications and infrastructure. The platform provides real-time monitoring, intelligent alerts, and powerful analytics, allowing me to proactively identify and resolve issues before they impact my customers. Additionally, New Relic offers a wide range of integrations and customizable dashboards, enabling me to tailor the monitoring experience to my specific needs. Review collected by and hosted on G2.com.

What do you dislike about New Relic?

I guess these days the most challenging side of NR is the complexity of the platform - extensive features and capabilities can be overwhelming for users who are new to monitoring and observability. Setting up and configuring the platform may require a learning curve, and some users may find it challenging to fully utilize all the available features. Review collected by and hosted on G2.com.

What problems is New Relic solving and how is that benefiting you?

We're using NR mostly for application performance monitoring Review collected by and hosted on G2.com.

AP
Senior Web Developer and SEO Specialist
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about New Relic?

K2 has a really nice UI/UX with makes it easy to understand and visualize everthing that may be happening in realtime, gives great intelligence against vulnarabilities and anything malicious that may be going on. Review collected by and hosted on G2.com.

What do you dislike about New Relic?

Has some limitations, would like to see more customization available, also a bit difficult to setup and implement. Review collected by and hosted on G2.com.

What problems is New Relic solving and how is that benefiting you?

Provides an excellent WAF setup for us to help with protection and security, there is more attacks then ever on the internet so it is a necessity these days. Review collected by and hosted on G2.com.