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New Relic Reviews & Product Details - Page 43

New Relic Overview

What is New Relic?

New Relic invented cloud APM for application engineers. Today it is a leader in observability and source of truth for all engineers to make decisions with data across their entire software stack and the software life cycle. There are an estimated 25 million engineers in the world across more than 25 distinct functions. As every company becomes a software company, engineers are using New Relic to gather real-time insights and trending data about the performance of their software so they can be more resilient and deliver exceptional customer experiences. Only New Relic provides an all-in-one platform that is built and sold as a unified experience. With New Relic, customers get access to a secure telemetry cloud for all metrics, events, logs, and traces; powerful full-stack analysis tools; and predictable user-based pricing. New Relic has also curated one of the industry’s largest ecosystems of open source integrations, making it easy for every engineer to get started with observability and use New Relic alongside their other favorite applications.

New Relic Details
Product Website
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Product Description

New Relic is the industry's largest and most comprehensive cloud-based instrumentation platform to help customers create more perfect software.

How do you position yourself against your competitors?

New Relic is the most powerful cloud-based observability platform built to help engineers create more perfect software. It includes a Telemetry Data Platform to ingest, analyze and alert on all your metrics, events, logs, and traces, Full-Stack Observability to easily visualize and troubleshoot your entire software stack in one connected experience, and Applied Intelligence to detect, understand, and resolve incidents faster.

There are five main things that make New Relic different:

✓ Instrument everything with petabyte scale to eliminate blind spots.
✓ Observe everything with unprecedented visibility into your entire estate.
✓ Harness AI & ML to detect failures quickly and reduce alert fatigue.
✓ Build your own tailored visualizations and tap into an ecosystem of custom apps with programmability.
✓ Predictable, usage-based billing that is easy to manage.


Seller Details
Seller
New Relic
Company Website
Year Founded
2008
HQ Location
San Francisco, CA
Twitter
@newrelic
68,448 Twitter followers
LinkedIn® Page
www.linkedin.com
2,827 employees on LinkedIn®
Ownership
NYSE: NEWR
Total Revenue (USD mm)
$599
Description

The New Relic Intelligent Observability Platform helps businesses eliminate interruptions in digital experiences. New Relic is the only AI-strengthened platform to unify and pair telemetry data to provide clarity over your entire digital estate. We move your problem solving past proactive to predictive by processing the right data at the right time to maximize value and control costs. That’s why businesses around the world—including Adidas Runtastic, American Red Cross, Domino’s, GoTo Group, Ryanair, Topgolf, and William Hill—run on New Relic to drive innovation, improve reliability, and deliver exceptional customer experiences to fuel growth.


Kasey K.
KK
Overview Provided by:

Recent New Relic Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
3.5 out of 5
"very good by default setup"
Very well tailored for a quick productive environment
SG
Sanket G.Mid-Market (51-1000 emp.)
5.0 out of 5
"Best APM tool for web and mobile application"
Application Performance Monitoring (APM) is fantastic tool. It gives us lot of insights from our production applications. We make decisions of infr...
Кристиан .
К
Кристиан .Enterprise (> 1000 emp.)
5.0 out of 5
"Best Monitoring Solution out there!"
The most comprehensive and full monitoring. Nothing comes even close to the amount of monitoring that is allows!
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New Relic Media

New Relic Demo - Telemetry Data Platform
The single source of truth for all your operational data ✓ 300+ agents and integrations, including OpenTelemetry, so you can ingest and store all of your operational data, including logs, in one place ✓ Query with lightning-fast response times ✓ New Relic One + Grafana Dashboards ✓ R...
New Relic Demo - Full-Stack Observability
Visualize, analyze, and optimize your entire software stack from one place ✓ Monitor your distributed services, applications, and serverless functions, no matter how or where they’re developed ✓ Understand what’s happening in your infrastructure, cloud resources, containers, and clusters ...
New Relic Demo - Applied Intelligence
Instantly detect, diagnose, and resolve issues before customers notice ✓ Proactively detect and explain anomalies ✓ Reduce alert fatigue and prioritize the issues that matter most ✓ Diagnose and respond to incidents faster
New Relic Demo - Debug faster with Pixie
Drill down into services without modifying source code, giving you: ✓ Live debugging with no sampling. ✓ Real-time service, DNS, and network flow graphs to show intra-cluster communication and latency. ✓ Flamegraphs to see slow-running code and cluster resource consumption.
New Relic Demo - Get instant, no-code observability
Pixie auto-telemetry monitors every service instantly. And because Pixie is language-agnostic, there’s no instrumentation expertise needed. With Pixie and New Relic's Kubernetes integration, you'll get detailed performance data for: ✓ Kubernetes infrastructure and events ✓ Prometheus metri...
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484 New Relic Reviews

4.3 out of 5
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484 New Relic Reviews
4.3 out of 5
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4.3 out of 5

New Relic Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for New RelicQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Information Technology and Services
AI
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about New Relic?

Weekly emails,

process monitoring,

database monitoring Review collected by and hosted on G2.com.

What do you dislike about New Relic?

licensing cost is a little high. Prediction, trends, etc can be improved. A little easy UI will help a lot. Review collected by and hosted on G2.com.

What problems is New Relic solving and how is that benefiting you?

We use it to monitor our critical virtual machines. It helps reduce downtime and tackle problems such as space consumption, much in advance. Review collected by and hosted on G2.com.

Alessio R.
AR
Managing Partner
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about New Relic?

There are several modules composing NewRelic (Browser, Synthetics, Servers, Mobile, etc) but what I mainly use is server monitoring and the profiling tool, which gives valuable insights into the errors and bottlenecks of the code. We use it with Ruby on Rails app, and it works great.

Slack integration (especially for monitoring) and easy installation (we use Ubuntu servers) are a defined plus as well. Review collected by and hosted on G2.com.

What do you dislike about New Relic?

I don't quite like the pricing model, as it is per server. Running several apps on distributed, scaling servers this makes it way too expensive than it should reasonably be. For this reason we can't use NewRelic on those specific projects.

The learning scale is a tad steep, but that's to be expected for such a powerful product, so no complaints there. Review collected by and hosted on G2.com.

Recommendations to others considering New Relic:

Give the trial version a good check, as it is very easy to install and you can realize hands-on how useful it will be for you; at the same time, be careful with the pricing model and do your maths. Review collected by and hosted on G2.com.

What problems is New Relic solving and how is that benefiting you?

The ability to be able to monitor app performance and notify problems in realtime to the right users is a definite productivity boost; we were able to minimize downtime and raise our apps' availability. Review collected by and hosted on G2.com.

Andrew L.
AL
Senior Backend Developer
Financial Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about New Relic?

Ability to dig down into long-running requests Review collected by and hosted on G2.com.

What do you dislike about New Relic?

Slightly tricky to figure out a good dashboard Review collected by and hosted on G2.com.

What problems is New Relic solving and how is that benefiting you?

Be able to monitor errors and long-running requests, and graph them for ease of ingestion. Review collected by and hosted on G2.com.

Rob M.
RM
Director of Software Development
Health, Wellness and Fitness
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about New Relic?

Ruby on Rails integration

Slack integration

Easy to setup and use

Extensive analysis tools, from server performance, transaction performance down to SQL queries. The browser support can be revealing as well. Review collected by and hosted on G2.com.

What do you dislike about New Relic?

The fancy javascript UI doesn't support sharing a screen by pasting a URL - it loses the timeframe you were looking at. There is a workaround - a button on the bottom of the screen - but it took a support call to find it. Often, our team resorts sharing screenshots instead.

The UI, while beautiful and powerful, is also confusing to the point where they recommend training courses.

It's outrageously expensive - I once calculated that it would cost about 25% of my EC2 costs if I deployed it on every server.

Review collected by and hosted on G2.com.

Recommendations to others considering New Relic:

I wish they would consider more the typical user, as opposed to making this beautiful UI that demos well, but is often frustrating to use.

However, I've looked around, and this seems to be only game in town for good real time performance analysis if you care about database performance. If you don't care about database performance, then there are other options. Review collected by and hosted on G2.com.

What problems is New Relic solving and how is that benefiting you?

Ability to get realtime insights in the performance of the system, which lets our team discover and fix performance programs. Review collected by and hosted on G2.com.

Verified User in Computer Software
EC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about New Relic?

Tight Rails integration makes for solid insight and easy setup. Review collected by and hosted on G2.com.

What do you dislike about New Relic?

Per-server pricing for similar servers makes cost scale disproportionately to value. Review collected by and hosted on G2.com.

What problems is New Relic solving and how is that benefiting you?

Understanding performance of applications in production. Review collected by and hosted on G2.com.

Zoltán S.
ZS
Director Research and Development
Market Research
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about New Relic?

New Relic is not only an application performance monitoring tool, but also allows you to monitor your website from multiple different geographical locations. This latest feature is extremely handy, when you offer SaaS solutions to your clients, where the client can be at any part of the world - in such a case this feature - monitoring your site from different continents, from different countries - really can help you to once to act pro-actively and know before anyone else if there is a connectivity issue from region X towards your solution and secondly, the ability to check historical data also helps identifying, if the problem is region dependent or related your own platform.

So main features for us:

- Monitoring from multiple different geographical locations

- Alerting (when you get alerts not only from outages but also from state recoveries)

- Historical data Review collected by and hosted on G2.com.

What do you dislike about New Relic?

Nothing to mention here - the application does what it supposed to do, if you would like to have a full environment monitoring and alerting coverage then this tool alone will not do the trick, but they also do not position themselves there: but in combination with other monitoring tools you can get a really excellent stack. Review collected by and hosted on G2.com.

Recommendations to others considering New Relic:

I tried a few available solutions and chose New Relic, based on what it offered and how simply it was to set up monitoring and alerting, apart from this I checked other features that can be useful, like historical data back to X days - walking on this path, it also can be crystal clear for you what exactly you need and based on the must have features list you have, you can make decision easily. The tool has a free version, even a non time limited one (where certain functionalities are limited, e.g. how many sites you can monitor or how many days back you can check your alert messages) - just try that and you can see if the tool is up to your requirements. Review collected by and hosted on G2.com.

What problems is New Relic solving and how is that benefiting you?

Our clients at Nebu can be found all over the world, in many different countries and continents - and if someone hosted a centralised SaaS solution, can easily realise, that monitoring your sites from different geo-locations gives enormous value to your tech and support team. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
CI
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about New Relic?

New Relic application monitoring provides various statistical data and the way it show on dashboard the performance metrics of the applications running. It is also integrated with Pivotal Cloud Foundry so you can also look at one of the cloud solutions where in you would be able to monitor application performance easily. Review collected by and hosted on G2.com.

What do you dislike about New Relic?

So far its good enough so no dislikes. But as I go far I may get some glitches and potential points for improvement which I can suggest Review collected by and hosted on G2.com.

Recommendations to others considering New Relic:

Its a great software definitely give a try Review collected by and hosted on G2.com.

What problems is New Relic solving and how is that benefiting you?

Performance metrics of applications. How we can boost application performances. Review collected by and hosted on G2.com.

Adam E.
AE
Developer Solutions Architect
Entertainment
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about New Relic?

NewRelic has a lot of parts to the service (Application monitoring, Mobile, Browser stats, Insights, etc), but Insights is the one that I use every day--and it doesn't seem to have a competitor. The near-realtime (less than a minute) charts, graphs, comparison tables and custom queries on software activity is not only visually stunning but also easy to use. Using Insights queries, I've been able to find and fix issues with production web software before customers even notice the problem exists. By watching trends and error reports, I can keep ahead of issues (both bugs, service issues and scaling needs) before they become problems. Review collected by and hosted on G2.com.

What do you dislike about New Relic?

There are a few things I would love to see in the Insights panel. I make heavy use of saved custom Dashboards and often find myself building a complex dashboard that I need to duplicate for another environment (having the environment for PROD, now I need a copy of the same thing where the only difference in all the queries is the appName). This doesn't seem to be available so I spend a fair amount of time copy/pasting queries and editing the appName query to create additional dashboards. Review collected by and hosted on G2.com.

Recommendations to others considering New Relic:

They have a free tier that holds 1 week of data in insights. This fits most of my application needs. We only use the longer availability tiers for cases where we need a wider breadth of stats and charts. Review collected by and hosted on G2.com.

What problems is New Relic solving and how is that benefiting you?

I use this tool daily to keep an eye on application performance (response times, expected behaviors, dependent service outages/hiccups, cache keys being what they should be, etc). The list of benefits is too large to cover entirely and completely custom to each application. As new clients integrate with my software, I use NewRelic Insights to track onboarding behaviors and ensure clients have correctly implemented the integration. I can see how often (every day around 3am) my services are scanned for vulnerabilities by some agent on the internet). Insights does exactly what the name implies; It gives me insight into what is happening in near-realtime with my applications. Review collected by and hosted on G2.com.

Wayne Y.
WY
Senior Software Engineer
Computer Software
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about New Relic?

I 've been using newrelic for more than 8 years, it was always very reliable and giving me detailed analytics data Review collected by and hosted on G2.com.

What do you dislike about New Relic?

Its produce line is growing more and more, i personally think maybe it is time for them to split their products and re-build their UX Review collected by and hosted on G2.com.

Recommendations to others considering New Relic:

best in the industry Review collected by and hosted on G2.com.

What problems is New Relic solving and how is that benefiting you?

Issue analytics Review collected by and hosted on G2.com.

Ryan M.
RM
Senior Software Engineer
Electrical/Electronic Manufacturing
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about New Relic?

I like the ability to see most frequent errors and create a Jira story based on the error. Review collected by and hosted on G2.com.

What do you dislike about New Relic?

Not always easy to nail down database issues. Review collected by and hosted on G2.com.

What problems is New Relic solving and how is that benefiting you?

Has helped increase performance and reliability for customers Review collected by and hosted on G2.com.