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New Relic Reviews & Product Details - Page 18

New Relic Overview

What is New Relic?

New Relic invented cloud APM for application engineers. Today it is a leader in observability and source of truth for all engineers to make decisions with data across their entire software stack and the software life cycle. There are an estimated 25 million engineers in the world across more than 25 distinct functions. As every company becomes a software company, engineers are using New Relic to gather real-time insights and trending data about the performance of their software so they can be more resilient and deliver exceptional customer experiences. Only New Relic provides an all-in-one platform that is built and sold as a unified experience. With New Relic, customers get access to a secure telemetry cloud for all metrics, events, logs, and traces; powerful full-stack analysis tools; and predictable user-based pricing. New Relic has also curated one of the industry’s largest ecosystems of open source integrations, making it easy for every engineer to get started with observability and use New Relic alongside their other favorite applications.

New Relic Details
Product Website
Languages Supported
English
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Product Description

New Relic is the industry's largest and most comprehensive cloud-based instrumentation platform to help customers create more perfect software.

How do you position yourself against your competitors?

New Relic is the most powerful cloud-based observability platform built to help engineers create more perfect software. It includes a Telemetry Data Platform to ingest, analyze and alert on all your metrics, events, logs, and traces, Full-Stack Observability to easily visualize and troubleshoot your entire software stack in one connected experience, and Applied Intelligence to detect, understand, and resolve incidents faster.

There are five main things that make New Relic different:

✓ Instrument everything with petabyte scale to eliminate blind spots.
✓ Observe everything with unprecedented visibility into your entire estate.
✓ Harness AI & ML to detect failures quickly and reduce alert fatigue.
✓ Build your own tailored visualizations and tap into an ecosystem of custom apps with programmability.
✓ Predictable, usage-based billing that is easy to manage.


Seller Details
Seller
New Relic
Company Website
Year Founded
2008
HQ Location
San Francisco, CA
Twitter
@newrelic
68,477 Twitter followers
LinkedIn® Page
www.linkedin.com
2,827 employees on LinkedIn®
Ownership
NYSE: NEWR
Total Revenue (USD mm)
$599
Description

The New Relic Intelligent Observability Platform helps businesses eliminate interruptions in digital experiences. New Relic is the only AI-strengthened platform to unify and pair telemetry data to provide clarity over your entire digital estate. We move your problem solving past proactive to predictive by processing the right data at the right time to maximize value and control costs. That’s why businesses around the world—including Adidas Runtastic, American Red Cross, Domino’s, GoTo Group, Ryanair, Topgolf, and William Hill—run on New Relic to drive innovation, improve reliability, and deliver exceptional customer experiences to fuel growth.


Kasey K.
KK
Overview Provided by:

Recent New Relic Reviews

SG
Sanket G.Mid-Market (51-1000 emp.)
5.0 out of 5
"Best APM tool for web and mobile application"
Application Performance Monitoring (APM) is fantastic tool. It gives us lot of insights from our production applications. We make decisions of infr...
Кристиан .
К
Кристиан .Enterprise (> 1000 emp.)
5.0 out of 5
"Best Monitoring Solution out there!"
The most comprehensive and full monitoring. Nothing comes even close to the amount of monitoring that is allows!
JW
johnno w.Small-Business (50 or fewer emp.)
5.0 out of 5
"Great SAAS monitoring tool"
NewRelic was super easy to implement and very easy to use and navigate. Before NR we had log files all over the place on different windows VMs, was...
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New Relic Media

New Relic Demo - Telemetry Data Platform
The single source of truth for all your operational data ✓ 300+ agents and integrations, including OpenTelemetry, so you can ingest and store all of your operational data, including logs, in one place ✓ Query with lightning-fast response times ✓ New Relic One + Grafana Dashboards ✓ R...
New Relic Demo - Full-Stack Observability
Visualize, analyze, and optimize your entire software stack from one place ✓ Monitor your distributed services, applications, and serverless functions, no matter how or where they’re developed ✓ Understand what’s happening in your infrastructure, cloud resources, containers, and clusters ...
New Relic Demo - Applied Intelligence
Instantly detect, diagnose, and resolve issues before customers notice ✓ Proactively detect and explain anomalies ✓ Reduce alert fatigue and prioritize the issues that matter most ✓ Diagnose and respond to incidents faster
New Relic Demo - Debug faster with Pixie
Drill down into services without modifying source code, giving you: ✓ Live debugging with no sampling. ✓ Real-time service, DNS, and network flow graphs to show intra-cluster communication and latency. ✓ Flamegraphs to see slow-running code and cluster resource consumption.
New Relic Demo - Get instant, no-code observability
Pixie auto-telemetry monitors every service instantly. And because Pixie is language-agnostic, there’s no instrumentation expertise needed. With Pixie and New Relic's Kubernetes integration, you'll get detailed performance data for: ✓ Kubernetes infrastructure and events ✓ Prometheus metri...
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483 New Relic Reviews

4.4 out of 5
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483 New Relic Reviews
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4.4 out of 5

New Relic Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for New RelicQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Manojkumar T.
MT
Software Engineer - DevOps/SRE
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about New Relic?

Intuitive UI and ease of accessing data

Visualize, analyze, and optimize your entire software stack from one place.

Bundle of integrations to 3rd party tools and ease of getting data

Querying capabilities to perform analysis of data using NRQL Review collected by and hosted on G2.com.

What do you dislike about New Relic?

I feel Newrelic One is complete revamp of older Newrelic product so need to learn a lot of new things when you are used to older platform

NRQL is robust and requires one more SQL type querying stack to be learnt

Newrelic is costlier product in the market Review collected by and hosted on G2.com.

What problems is New Relic solving and how is that benefiting you?

Complete end to end visibility of the applications

Ease of identifying and troubleshooting application problems

Centralized monitoring platform for all developers, operations and support folks to act on issues Review collected by and hosted on G2.com.

Arjun J.
AJ
Senior Software Engineer
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about New Relic?

A very powerful way of analyzing the data and ease at which the analysis can be reviewed at the organizational level helps in getting relevant information at ease and at the same time projecting it to the targeted audience via data modeling. Review collected by and hosted on G2.com.

What do you dislike about New Relic?

Detailed documentation about the NRQL would have been helpful in writing powerful queries which in turn will help in creating some of the most complex and useful charts. Review collected by and hosted on G2.com.

What problems is New Relic solving and how is that benefiting you?

Analyzed key metrics like CPU utilization, memory which in turn has helped us in managing and estimating the Cloud Budgets and also optimizing the underutilized infrastructure. Review collected by and hosted on G2.com.

Thouseef K.
TK
Senior Systems Engineer, (DevOps Engineer / Developer)
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about New Relic?

It is very easy to set up. All you have to do is download the relevant agent for your applications, Java, Python, Dot Net whatever application it is. Install them and start running. That's it, now you see all your metrics in New Relic. I can use this to monitor my infrastruture, application performance, logs, synthetics, dashboards and alerts. Simple to use and enough documentation available. Great community support as well. Review collected by and hosted on G2.com.

What do you dislike about New Relic?

Some of the features are yet to mature. I can use it for log monitoring but don't think can be a replacement to other log monitoring tools like Splunk. Their NRQL query is simple but has so many limitations. You can't really write it like an SQL script. Review collected by and hosted on G2.com.

What problems is New Relic solving and how is that benefiting you?

Monitoring the performance of many of the applications ranging from Java, Python, Microservices, AWS serverless, and many more. Infrastructure monitoring, log monitoring. I have also created dashboards and alerts based these metrics. Review collected by and hosted on G2.com.

Verified User in Telecommunications
AT
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about New Relic?

The NRQL query language is the greatest, most powerful feature New Relic offers. You can query any type of data and build visualizations very quickly and easily regardless of your technical level. Review collected by and hosted on G2.com.

What do you dislike about New Relic?

Very hard to find something to dislike on New Relic. Pricing is the hardest challenge it brings to our table. Because it's so easy to integrate, it's very easy to ingest useless data that you ned up paying solid amounts of money for. But this is the reality for any cloud-bases SaaS solutions! Review collected by and hosted on G2.com.

What problems is New Relic solving and how is that benefiting you?

Observability across many different platforms, infrastructure monitoring, APM, logs aggregation and BLAZING FAST query speed, video quality analysis, customer journey analysis. Review collected by and hosted on G2.com.

Jarett C.
JC
VP of Engineering
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
What do you like best about New Relic?

New Relic provides a one-stop-shop for all the systems monitoring, log ingest, search, uptime alerts, and much more. It's priced in an easy-to-understand manner with fantastic ROI. Review collected by and hosted on G2.com.

What do you dislike about New Relic?

The quantity of features and how those have been acquired over the years has in the past created a disjointed UI experience. Review collected by and hosted on G2.com.

What problems is New Relic solving and how is that benefiting you?

The ability to monitor system memory & CPU usage coupled with insights directly into our applications running on our JVMs has proven itself repeatedly. This in conjunction with log ingest & monitoring, site uptime and automatic anomaly alerts has been very useful. Review collected by and hosted on G2.com.

ST
Software Specialist
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about New Relic?

App teams can dive down to their issue to figure out their incidents before the external customers informs us. Review collected by and hosted on G2.com.

What do you dislike about New Relic?

Host Not reporting. If the server is in maintenance mode, the HNR alert is triggered, the server didn't restart properly, and once the server comes out of maintenance mode, no alert is sent. Review collected by and hosted on G2.com.

What problems is New Relic solving and how is that benefiting you?

Helping the app team detect issues before the customer. Review collected by and hosted on G2.com.

Nick S.
NS
Site Reliability Engineer
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about New Relic?

User-friendly and not overly complex for non-developers/engineers. Honestly my favorite feature is the "Copy Permalink" that gives me a short url directly to any page. Review collected by and hosted on G2.com.

What do you dislike about New Relic?

Inability to put comments in their query language NRQL Review collected by and hosted on G2.com.

What problems is New Relic solving and how is that benefiting you?

New Relic is giving us insights into our application performance, correlated against infra metrics, logs, cross-app tracing. Very good. Review collected by and hosted on G2.com.

Ashutosh A.
AA
Lead Engineering
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about New Relic?

1. Personalized Dashboard with track records of all Monitors and other activity and Performance of Application.

2. Dasboards customization and Enable Alerts with live tracking here; we can export-import and share dashboards.

3. API Performance Dashboard and Fetch and analyze specific data.

Get more context while you query with the query builder, which surfaces data definitions by which we can build and edit queries.

4.One of the essential NRQL (our query language) expertise to build custom charts in the query builder. Review collected by and hosted on G2.com.

What do you dislike about New Relic?

Complex Query Builder

Issue tracking and Fixes are complex and with Limited New relic support.

Complex Script formatting and Writing with no debug facility to track the issue.

there is some fixed limit of Resources for timeout we can not change or configure.(monitor execution wait time) Review collected by and hosted on G2.com.

Recommendations to others considering New Relic:

One of the best APM tool for the Inductustry Review collected by and hosted on G2.com.

What problems is New Relic solving and how is that benefiting you?

Application Performance tool with interactive tracking and seamless integration Review collected by and hosted on G2.com.

Patrick M.
PM
YAML Artisan
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about New Relic?

New Relic provides us visibility into application behavior across our entire stack. Review collected by and hosted on G2.com.

What do you dislike about New Relic?

The learning curve is very high. There is so much data available and it overwhelms newcomers. Review collected by and hosted on G2.com.

What problems is New Relic solving and how is that benefiting you?

We are monitoring the performance and reliability of our platform. New Relic is a critical tool for triaging user issues and outages. Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about New Relic?

The UI is great, simplistic yet straightforward, and intuitive. Once the initial configuration is set up, the rest is not difficult to figure out.

I have used several monitoring tools, this is by far my go to tool. Review collected by and hosted on G2.com.

What do you dislike about New Relic?

They have made recent UI changes that, although they look easier on the eyes, make it harder to navigate. Also, user configuration is confusing. And if you have multiple applications, the portal does not do a good job maintaining the right project when navigating between pages. Review collected by and hosted on G2.com.

What problems is New Relic solving and how is that benefiting you?

We primarily use NewRelice One to solve network problems. Cloud issues and application problems.

One of the most vital features is the custom insights dashboards. where you can send your data and present it in dashboards and add monitoring layers on top (alerts/notifications) Review collected by and hosted on G2.com.