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New Relic Reviews & Product Details

Verified User in Computer Software
UC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about New Relic?

New Relic offers instant visibility into your application's performance and allows you to identify Errors or Slow down quickly. Has a detailed Dashboard and reports, which is so helpful. Has Alert System. Ease of Integration, User friendly interface. Strong Ecosystem and Support. Review collected by and hosted on G2.com.

What do you dislike about New Relic?

The pricing model is a bit complex and potentially expensive, especially for large teams or organizations with high volume of data. The platform provides with a lot of detailed data and metrics, which can be useful but a bit overwhelming as well. Has Limited customization. Limited Free Tier, Support can be slow sometimes Review collected by and hosted on G2.com.

What problems is New Relic solving and how is that benefiting you?

Slow Performance and Bottlenecks, Hard-to-diagnose Issues, Ineffective Troubleshooting, Real-time metrics, Auto matric error detection. Log Parsing and Search Capabilities Review collected by and hosted on G2.com.

New Relic Overview

What is New Relic?

New Relic invented cloud APM for application engineers. Today it is a leader in observability and source of truth for all engineers to make decisions with data across their entire software stack and the software life cycle. There are an estimated 25 million engineers in the world across more than 25 distinct functions. As every company becomes a software company, engineers are using New Relic to gather real-time insights and trending data about the performance of their software so they can be more resilient and deliver exceptional customer experiences. Only New Relic provides an all-in-one platform that is built and sold as a unified experience. With New Relic, customers get access to a secure telemetry cloud for all metrics, events, logs, and traces; powerful full-stack analysis tools; and predictable user-based pricing. New Relic has also curated one of the industry’s largest ecosystems of open source integrations, making it easy for every engineer to get started with observability and use New Relic alongside their other favorite applications.

New Relic Details
Product Website
Languages Supported
English
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Product Description

New Relic is the industry's largest and most comprehensive cloud-based instrumentation platform to help customers create more perfect software.

How do you position yourself against your competitors?

New Relic is the most powerful cloud-based observability platform built to help engineers create more perfect software. It includes a Telemetry Data Platform to ingest, analyze and alert on all your metrics, events, logs, and traces, Full-Stack Observability to easily visualize and troubleshoot your entire software stack in one connected experience, and Applied Intelligence to detect, understand, and resolve incidents faster.

There are five main things that make New Relic different:

✓ Instrument everything with petabyte scale to eliminate blind spots.
✓ Observe everything with unprecedented visibility into your entire estate.
✓ Harness AI & ML to detect failures quickly and reduce alert fatigue.
✓ Build your own tailored visualizations and tap into an ecosystem of custom apps with programmability.
✓ Predictable, usage-based billing that is easy to manage.


Seller Details
Seller
New Relic
Company Website
Year Founded
2008
HQ Location
San Francisco, CA
Twitter
@newrelic
68,420 Twitter followers
LinkedIn® Page
www.linkedin.com
2,827 employees on LinkedIn®
Ownership
NYSE: NEWR
Total Revenue (USD mm)
$599
Description

The New Relic Intelligent Observability Platform helps businesses eliminate interruptions in digital experiences. New Relic is the only AI-strengthened platform to unify and pair telemetry data to provide clarity over your entire digital estate. We move your problem solving past proactive to predictive by processing the right data at the right time to maximize value and control costs. That’s why businesses around the world—including Adidas Runtastic, American Red Cross, Domino’s, GoTo Group, Ryanair, Topgolf, and William Hill—run on New Relic to drive innovation, improve reliability, and deliver exceptional customer experiences to fuel growth.


Kasey K.
KK
Overview Provided by:

Recent New Relic Reviews

Arjun K.
AK
Arjun K.Mid-Market (51-1000 emp.)
4.5 out of 5
"Relic user Review"
One of the best thing i like about New Relic is their ability to provide detailed information about things like application perfomance, user experi...
RL
Rinu L.Mid-Market (51-1000 emp.)
5.0 out of 5
"A Comprehensive Solution for Real-Time Performance Monitoring and Optimization"
Application performance monitoring is one of the most effective, which helps us track application transactions in real time. Also, the error track...
Verified User
U
Verified UserMid-Market (51-1000 emp.)
4.5 out of 5
"A Comprehensive Solution for Real-Time Application and Infrastructure Monitoring"
New Relic offers instant visibility into your application's performance and allows you to identify Errors or Slow down quickly. Has a detailed Dash...
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New Relic Media

New Relic Demo - Telemetry Data Platform
The single source of truth for all your operational data ✓ 300+ agents and integrations, including OpenTelemetry, so you can ingest and store all of your operational data, including logs, in one place ✓ Query with lightning-fast response times ✓ New Relic One + Grafana Dashboards ✓ R...
New Relic Demo - Full-Stack Observability
Visualize, analyze, and optimize your entire software stack from one place ✓ Monitor your distributed services, applications, and serverless functions, no matter how or where they’re developed ✓ Understand what’s happening in your infrastructure, cloud resources, containers, and clusters ...
New Relic Demo - Applied Intelligence
Instantly detect, diagnose, and resolve issues before customers notice ✓ Proactively detect and explain anomalies ✓ Reduce alert fatigue and prioritize the issues that matter most ✓ Diagnose and respond to incidents faster
New Relic Demo - Debug faster with Pixie
Drill down into services without modifying source code, giving you: ✓ Live debugging with no sampling. ✓ Real-time service, DNS, and network flow graphs to show intra-cluster communication and latency. ✓ Flamegraphs to see slow-running code and cluster resource consumption.
New Relic Demo - Get instant, no-code observability
Pixie auto-telemetry monitors every service instantly. And because Pixie is language-agnostic, there’s no instrumentation expertise needed. With Pixie and New Relic's Kubernetes integration, you'll get detailed performance data for: ✓ Kubernetes infrastructure and events ✓ Prometheus metri...
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497 out of 498 Total Reviews for New Relic

4.4 out of 5
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497 out of 498 Total Reviews for New Relic
4.4 out of 5
497 out of 498 Total Reviews for New Relic
4.4 out of 5

New Relic Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for New RelicQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Sulekh L.
SL
SBU Head - Ecom
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about New Relic?

1. Strong integrations with multiple types of servers and programming languages. As an e-commerce developer, I used to integrate with my Magento websites and AWS server. Whenever the CPU utilization reaches its threshold limit, it will notify us, and I can monitor the system and ensure there is no downtime for the website.

2. Free tier pricing. The Basic needs will be covered in the free tier. Which is very helpful

3. User-friendly and easy to integrate Review collected by and hosted on G2.com.

What do you dislike about New Relic?

Pricing - For the base level it will cover with free tier, but the free tier has limitations, if we go with pricing models, then Relic offers pay-per-usage, Sometimes the amount will be too high for a high-traffic application. Review collected by and hosted on G2.com.

What problems is New Relic solving and how is that benefiting you?

New Relic is giving alerts based on the CPU usage, this will help me to check the server and making my customer websites ON all time, In ecom industry the Zero downtime has significant importance. Also it will help me to understand the programs/modules that using high CPU and troubleshoot on the specific point. Review collected by and hosted on G2.com.

RT
CEO
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about New Relic?

I always have instant access to real-time information regarding the performance of my systems... often allowing me to address issues PRIOR TO the customer being impacted. I rely on New Relic every single day to ensure that our systems are functioning optimally. Review collected by and hosted on G2.com.

What do you dislike about New Relic?

If there is any performance degradation by using New Relic, it has been imperceptible to us or our customers. The initial configuration and customization does require some time & effort... but, certain for us, worth the effort. Review collected by and hosted on G2.com.

What problems is New Relic solving and how is that benefiting you?

In general, we are interested in 1. ensuring our server infrastructure is up & running, 2. our web application is optimized for performance & reliability, and 3. if our customers are experiencing any errors, we need insight to those errors (above & beyond what the customer can provide). For us, New Relic is integral in ensuring that we continually improve the customer experience. Review collected by and hosted on G2.com.

JW
product manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about New Relic?

NewRelic was super easy to implement and very easy to use and navigate. Before NR we had log files all over the place on different windows VMs, was horrible to manage. But now we have them in one central place that we can query, review and monitor. Review collected by and hosted on G2.com.

What do you dislike about New Relic?

Nothing at all it's great.. I struggled a little bit setting up monitors and dashboards, but only due to not giving it enough attention and focus - once I say down and actually made myself do it, it was very easy and made sense Review collected by and hosted on G2.com.

What problems is New Relic solving and how is that benefiting you?

Before NR we had log files all over the place on different windows VMs, was horrible to manage. But now we have them in one central place that we can query, review and monitor. Review collected by and hosted on G2.com.

RL
DevOps Engineer
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about New Relic?

Application performance monitoring is one of the most effective, which helps us track application transactions in real time.

Also, the error tracking and distributed tracking features also provide valuable insights into how the application is performing

it's dashboards are also highly customisable

support wide range of languages, frameworks and cloud platforms

good customer support team

Ease of use the interface and product Review collected by and hosted on G2.com.

What do you dislike about New Relic?

The pricing can be a bit complicated and expensive. Review collected by and hosted on G2.com.

What problems is New Relic solving and how is that benefiting you?

It will help to find and fix quickly and very effectively. Also, it makes it easier to track problems that might affect multiple services or servers. it reduce time and increases the efficiency of developers Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about New Relic?

- Wide range of Solution and Integrations available

- The sheer ease of setting up the agents

- The amazing free-tier offerings

- Ranges from APM to infrastructure monitoring to distributed tracing

- Powerful Dashboards and alerts

- Multi Environment Support Review collected by and hosted on G2.com.

What do you dislike about New Relic?

- Pricing can get expensive

- Agent overhead can impact resources

- Privacy control Review collected by and hosted on G2.com.

What problems is New Relic solving and how is that benefiting you?

New relic provides visibility into our application and server, which helps to detect performance issues or bottlenecks and respond to incidents quicker. New relic's ability to co-relate application errors with server or database spikes or slowdowns helps to identify and mitigate the issues faster, thus significantly improving our downtimes and optimizations. The proactive alerting also helps to optimize performance before the users can notice an impact, therefore making it a critical tool in our fine tuning and reliability monitoring. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about New Relic?

a grate feature was the ease of use. I used in my Node Application, it was very easy to integrate and implement in the overall application. All it took was installing the npm package and a few lines of code to add in my code base.

Another feature I loved was the user experience, it was very smooth. Every feature was easily available, while the customer support is amazing, user rarely needs it because they can explore easily on their own. Review collected by and hosted on G2.com.

What do you dislike about New Relic?

The free tier allows very limited user to access. Makes it a bit difficult to collaborate. Also a minor flaw was logs, I tried to monitor logs but the logs were not as detailed and robust as I expected. Review collected by and hosted on G2.com.

What problems is New Relic solving and how is that benefiting you?

Mostly the product(s) used to have problems, a bad API or the server specs being not enough. This would often result in a slow app or sometimes a crash, what we needed was monitoring and observability of our entire infrastructure and application. While some cloud providers have their own tools, they are not as feature rich or there are multiple that are scattered, this eventually becomes cluttered and a mess to maintain.

New Relic helped us solve these problems by having all of the features such as logging, APM, Server Monitoring, Server health and more, all in a single platform. Since we started using New Relic, it has become much easier to debug problems, and be proactive regarding Application health and scaling. Review collected by and hosted on G2.com.

Verified User in Oil & Energy
AO
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about New Relic?

New Relic makes it really easy to transition to their solution since its comes with many pre-built queries and ready to use monitors through its premium interfaces. The solution is cloud-agnostic and highly compatible with various telemetry sources, which made it an ideal all-in-on ecosystem for our observability needs. We were able to utilize it to get more granular on what we spend our money on and further optimize our logs and traces. One of the stronger feature they offer is their application and performance monitoring interface (APM), which comes mostly ready-to-use with set monitors and tools to drill into discrepancies. Review collected by and hosted on G2.com.

What do you dislike about New Relic?

I think one of the downside of New Relic is its pricing structure, which comprised of two components : the amount of data ingested and the number of user seats provisionned at each tier level. Altough the basic access tier come free of charge and the core tiers is pretty affordable, they do fall short when it come to usability of the more important features New Relic has to offer. The full platform access tier does provide all the functionnalities most users need, but the price increase is very substantial with this one. I would love for New Relic to come up with an alternative tier that provides a bit more than core, yet less that full platform, at an intermediate price. Review collected by and hosted on G2.com.

What problems is New Relic solving and how is that benefiting you?

New relic is solving the problem of keeping track of various monitor that comes in diverse format and from various telemetry source, and it does so all in one place and in a consistent matter. The benefit I get from the platform are end-to-end obersability, which translates to automation of alerting workflow, quicker incident response and better SLA for our services. Review collected by and hosted on G2.com.

Sarath S.
SS
Devops Analyst
Information Technology and Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about New Relic?

Monitor the entire application stack, including front-end (browser and mobile), back-end, and infrastructure. Eg: Monitoring a real-time e-commerce PHP platform's response times during a sale. Review collected by and hosted on G2.com.

What do you dislike about New Relic?

I use NewRelic on my Magento application. Magento relies heavily on cron jobs for indexing, cache refresh, and order processing. New Relic may interfere with these, sometimes causing unexpected slowdowns or failures in background tasks. Review collected by and hosted on G2.com.

What problems is New Relic solving and how is that benefiting you?

Helps optimize MySQL performance( slow queries) , Alerts on issues—notifies me before a crash or slowdowns affect customers Review collected by and hosted on G2.com.

Arjun K.
AK
Business Consultant
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about New Relic?

One of the best thing i like about New Relic is their ability to provide detailed information about things like application perfomance, user experience etc. As a person who works among with the developer's,i could gain more knowledge of New Relic from Developers perspective. Review collected by and hosted on G2.com.

What do you dislike about New Relic?

However i found some issue's like cost( can be bit more adjustable ), and as well as Relic makes Developer's bit more lazy(as you gois do most of thing's ) Review collected by and hosted on G2.com.

What problems is New Relic solving and how is that benefiting you?

Application Perfomance Testing, Cloud Infrastructure Monitoring, User Experience Monitoring.

By doing so, Relic improves the reliability of application, provides a better user experience as well as development side improvements. Review collected by and hosted on G2.com.

Athul  S.
AS
Technology analyst
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about New Relic?

Its monitoring performance is one of the best in the industry.It helps to find out the performance issues and make the developors life easy.It works seamlessly with AWS, Azure, GCP, Kubernetes, Docker, and CI/CD pipelines, making it ideal for DevOps teams managing cloud-native applications. Review collected by and hosted on G2.com.

What do you dislike about New Relic?

The platform offers a vast number of features, which can be overwhelming for new users.The pricing structure is not straightforward, especially for businesses scaling up. Review collected by and hosted on G2.com.

What problems is New Relic solving and how is that benefiting you?

New Relic provides full-stack observability, letting you monitor everything from backend services to frontend performance in a unified dashboard.New Relic uses AI-powered alerts and anomaly detection, ensuring teams get actionable insights instead of unnecessary noise. Review collected by and hosted on G2.com.