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Netcore Customer Engagement and Experience Platform Reviews & Product Details - Page 8

Netcore Customer Engagement and Experience Platform Overview

What is Netcore Customer Engagement and Experience Platform?

With over 25+ years of experience and a global presence across Asia, Europe, and the USA, Netcore Cloud is an AI-powered platform designed to transform customer experience and personalization in the world of digital marketing. Its comprehensive suite of tools cater to various aspects of digital marketing, including omni-channel communication strategies, a customer data platform, personalization, and generative AI tools. This platform is tailored for marketers looking to elevate their brand’s presence, foster deeper customer relationships, and drive substantial growth through personalized customer journeys. With its robust analytics, Netcore Cloud helps brands understand their audience better, enabling targeted marketing campaigns that resonate with customers on a personal level. The platform’s AI and machine learning capabilities ensure that each customer interaction is optimized for engagement and conversion, making every touchpoint an opportunity to impress and retain. Serving over 6,500 brands across 40 countries, Netcore Cloud has proven its effectiveness in enhancing customer satisfaction and loyalty, ultimately contributing to increased revenue and market share for businesses. Whether you’re looking to refine your email marketing strategy, personalize your web experience, or engage customers across multiple channels seamlessly, Netcore Cloud offers the technology and expertise to achieve your goals. Don’t miss out on the opportunity to redefine your digital marketing strategy with Netcore Cloud. Learn more at https://netcorecloud.com/

Netcore Customer Engagement and Experience Platform Details
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Product Description

Netcore Cloud is a globally recognized marketing technology SaaS company offering a full-stack of martech solutions that help product and growth marketers deliver AI-powered intelligent customer experiences across all touchpoints of the user’s journey. Building a unified views of customers, orchestrating omnichannel communication journeys, personalizing the apps and websites, optimizing user experience, real-time reporting and providing actionable analytics, Netcore Cloud represents an all-in-one solution for a marketer.

How do you position yourself against your competitors?

Netcore Cloud's Customer Engagement and Experience platform helps deliver omnichannel personalized experiences across multiple digital touch-points, including email, push notifications, SMS, WhatsApp, and web.
Netcore Cloud enables you to unify all the customer data gathered from multiple channels and harness the power of AI to build human connections.

The major challenges marketers face today are:
--> Data Siloes
--> Poor segmentation and targeting
→ Lack of Personalization
→ Broken customer experiences

Netcore Cloud's product suite addresses these challenges through a single platform and helps brands:
--> Segment and orchestrate omnichannel behavior-driven campaigns
--> Deliver AI-driven personalized experiences across the entire user journey
--> Create no-code experiences that nudge users in the right direction
--> Utilize eMail2.0 and the world's most advanced AI stack

The ability to do all of this using a single platform, is what makes 6500+ brands choose Netcore Cloud for driving seamless end-to-end customer journeys.


Seller Details
Company Website
Year Founded
1998
HQ Location
Mumbai, Maharashtra
Twitter
@netcore_cloud
1,856 Twitter followers
LinkedIn® Page
www.linkedin.com
1,199 employees on LinkedIn®
Description

Netcore Cloud is a globally recognized marketing technology SaaS company offering a full-stack of martech solutions that help product and growth marketers deliver AI-powered intelligent customer experiences across all touchpoints of the user’s journey. Building a unified views of customers, orchestrating omnichannel communication journeys, personalizing the apps and websites, optimizing user experience, real-time reporting and providing actionable analytics, Netcore Cloud represents an all-in-one solution for a marketer.


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Overview Provided by:

Recent Netcore Customer Engagement and Experience Platform Reviews

Aditya K.
AK
Aditya K.Enterprise (> 1000 emp.)
5.0 out of 5
"Great"
Fast & Smooth platform for executing all digital campaigns.
Vikram R.
VR
Vikram R.Enterprise (> 1000 emp.)
4.5 out of 5
"Netcore - The Whole Package"
Simpler to understand with multiple supported channels under one roof, with CSM just a callaway to assist.
Verified User
A
Verified UserMid-Market (51-1000 emp.)
3.5 out of 5
"Nice support and smooth integration"
Not requires too much about techical background to set up, quite easy for beginner to start set up basic campaign.
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Netcore Customer Engagement and Experience Platform Security
Get security information from Netcore Customer Engagement and Experience Platform to help you buy the right software. View Security Information
Netcore Customer Engagement and Experience Platform security information includes:
GDPR (General Data Protection Regulation)
SOC 2 (System and Organization Controls 2)
HIPAA (Health Insurance Portability and Accountability Act)
ISO 27001 (International Organization for Standardization)

Netcore Customer Engagement and Experience Platform Media

Netcore Customer Engagement and Experience Platform Demo - Build a 360 degree customer view
Stitch together customer data points from multiple channels to create a single unified view of every individual customer
Netcore Customer Engagement and Experience Platform Demo - Orchestrate customer journeys across multiple touch-points
Create personalized campaigns across all channels and devices and deliver engaging customer experiences
Netcore Customer Engagement and Experience Platform Demo - Intelligent insights to fuel customer engagement strategies
Get real-time actionable insights that help scale up your marketing ROI
Netcore Customer Engagement and Experience Platform Demo - Trigger 1:1 product recommendations
Capture key customer events to build personalized user journeys and trigger relevant recommendations across channels like emails, push notifications, web push and many more.
Netcore Customer Engagement and Experience Platform Demo - Create no-code product experiences
Deliver the right experience to the right user at the right time with no-code contextual nudges & walkthroughs
Discover how Unocoin, India's leading Bitcoin & Crypto Exchange, achieved a remarkable 41% increase in app conversions using Netcore Cloud's no-code Product Experience platform.
Play Netcore Customer Engagement and Experience Platform Video
Discover how Unocoin, India's leading Bitcoin & Crypto Exchange, achieved a remarkable 41% increase in app conversions using Netcore Cloud's no-code Product Experience platform.
Explore how Danube Home, a leading brand in home improvement and furnishings, revolutionized its marketing strategy to achieve a 45% increase in revenue.
Play Netcore Customer Engagement and Experience Platform Video
Explore how Danube Home, a leading brand in home improvement and furnishings, revolutionized its marketing strategy to achieve a 45% increase in revenue.
For more details check out our blog 
https://netcorecloud.com/blog/rcs-in-journeys/
Play Netcore Customer Engagement and Experience Platform Video
For more details check out our blog https://netcorecloud.com/blog/rcs-in-journeys/
Read more here: https://bit.ly/43W9ykb
Play Netcore Customer Engagement and Experience Platform Video
Read more here: https://bit.ly/43W9ykb
Play Netcore Customer Engagement and Experience Platform Video

Official Interactive Demo

Netcore Customer Engagement and Experience Platform demo available

Try an interactive demo created by the software seller (right here on G2).

Official Downloads

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454 Netcore Customer Engagement and Experience Platform Reviews

4.5 out of 5
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Netcore Customer Engagement and Experience Platform Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Netcore Customer Engagement and Experience PlatformQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Vinayak  C.
VC
Project Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Netcore Customer Engagement and Experience Platform?

Ease to use. Ease of Implementation. Always available for customer support. Freqency of use is daily. number of features and Ease of Itegration Review collected by and hosted on G2.com.

What do you dislike about Netcore Customer Engagement and Experience Platform?

Many features but the campaign upload for users data is not smooth Review collected by and hosted on G2.com.

What problems is Netcore Customer Engagement and Experience Platform solving and how is that benefiting you?

The upload of user data is not smooth Review collected by and hosted on G2.com.

Response from Tanvi D of Netcore Customer Engagement and Experience Platform

Dear Vinayak,

Thank you for your valuable feedback! We're glad to hear that you find the platform easy to use, implement, and integrate, and that you appreciate the customer support.

We understand your concern regarding the smoothness of the campaign upload for user data. Our team is actively working on improving this process, and your input is helpful in guiding those enhancements.

If you have any further suggestions or need additional support, please don't hesitate to reach out!

Best regards,

Netcore Cloud Team

Anisha B.
AB
Business Analyst
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Netcore Customer Engagement and Experience Platform?

The features in Netcore CEE panel good . Review collected by and hosted on G2.com.

What do you dislike about Netcore Customer Engagement and Experience Platform?

Lack of clarity in sharing logic of campaigns held.

And delay in the team’s review process. Review collected by and hosted on G2.com.

What problems is Netcore Customer Engagement and Experience Platform solving and how is that benefiting you?

No issues were resolved as per our need. Review collected by and hosted on G2.com.

Response from Tanvi D of Netcore Customer Engagement and Experience Platform

Dear Anisha,

Thank you for sharing your thoughts on Netcore’s CEE platform. We’re glad you find the features beneficial!

We’re sorry to hear about the challenges you faced with campaign logic clarity and the review process. Your feedback is valuable, and we’d love to understand your concerns better to improve your experience. Please reach out to our support team, and we’ll ensure your issues are addressed promptly.

Looking forward to resolving this for you!

Best regards,

Netcore Cloud Team

ohm A.
OA
CRM Specialist
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Netcore Customer Engagement and Experience Platform?

more tools to use, and acount manager is very helpful Review collected by and hosted on G2.com.

What do you dislike about Netcore Customer Engagement and Experience Platform?

the UX and UI is kinda not intuitive and some feature is quite undone yet Review collected by and hosted on G2.com.

What problems is Netcore Customer Engagement and Experience Platform solving and how is that benefiting you?

more convenient to contact the customer, and have the tools for the analytic Review collected by and hosted on G2.com.

Response from Tanvi D of Netcore Customer Engagement and Experience Platform

Dear Ohm,

Thank you for sharing your thoughts about Netcore Customer Engagement and Experience Platform! We’re delighted to hear that you value the variety of tools available and the support provided by your account manager—it’s our goal to make your experience seamless and productive.

We appreciate your honest feedback about the UX/UI and partially developed features. Your input helps us identify areas for improvement, and we’re constantly working on enhancements to ensure a smoother experience.

It’s wonderful to know that the platform has made customer communication more convenient and analytics accessible for your needs.

Best regards,

Netcore Cloud Team

Verified User in Retail
UR
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Netcore Customer Engagement and Experience Platform?

Great Omnichannel marketing platform with rich features like Automated workflows, segmentation and analytics Review collected by and hosted on G2.com.

What do you dislike about Netcore Customer Engagement and Experience Platform?

Currently there is no as such dislikes for now. Review collected by and hosted on G2.com.

What problems is Netcore Customer Engagement and Experience Platform solving and how is that benefiting you?

Connecting with our customers via different channels and engage with them. Review collected by and hosted on G2.com.

Response from Tanvi D of Netcore Customer Engagement and Experience Platform

Dear Reviewer,

Thank you for your positive feedback! We're delighted to hear that you find Netcore's omnichannel marketing platform rich in features and valuable for customer engagement.

It's great to know that our automated workflows, segmentation, and analytics are helping streamline your marketing efforts. We appreciate your support and look forward to continuing to enhance your experience with Netcore!

Best regards,

Netcore Cloud Team

Akshay  M.
AM
Marketing Head
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Netcore Customer Engagement and Experience Platform?

Ease of Use. Ease of Implementation. Customer Support. Frequency of use is daily. Number of Features and Ease Integration. Review collected by and hosted on G2.com.

What do you dislike about Netcore Customer Engagement and Experience Platform?

The upload of file is not smooth while doing campaigns Review collected by and hosted on G2.com.

What problems is Netcore Customer Engagement and Experience Platform solving and how is that benefiting you?

While uploading the data of the users the process is not smooth Review collected by and hosted on G2.com.

Response from Tanvi D of Netcore Customer Engagement and Experience Platform

Dear Akshay,

Thank you for your feedback! We're thrilled to hear that you find Netcore's platform easy to use, implement, and integrate, and that our customer support team has been helpful.

We also understand your concern about the smoothness of the file upload process during campaign creation. Rest assured, our team is actively working on improving this feature for a more seamless experience. Your input is valuable in helping us prioritize enhancements.

If you need assistance or have more suggestions, feel free to reach out!

Best regards,

Netcore Cloud Team

Jugal Kishor K.
JK
Software Engineer
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
(Original )Information
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Netcore Customer Engagement and Experience Platform?

It has been amazing for business. It is very easy to use and packed with great features, and helps us connect better with customers. Review collected by and hosted on G2.com.

What do you dislike about Netcore Customer Engagement and Experience Platform?

when I used it first time that time it feels a bit overwhelming for new users at first. Review collected by and hosted on G2.com.

What problems is Netcore Customer Engagement and Experience Platform solving and how is that benefiting you?

It helps us keep our audience interested and connected, which has increase rates, automation tools save time and effort by managing repetitive tasks like follow-ups and segmentation, allowing us to focus on strategy Review collected by and hosted on G2.com.

Response from Tanvi D of Netcore Customer Engagement and Experience Platform

Dear Jugal Kishor,

Thank you for your thoughtful feedback! We're delighted to hear that Netcore has been amazing for your business, helping you connect better with customers through its user-friendly interface and robust features.

We understand that the initial experience can feel overwhelming for new users. We're continually working to make onboarding as seamless as possible and appreciate your patience.

Your insights into how automation tools save time and effort while keeping your audience engaged are invaluable. We're thrilled to be part of your journey toward better customer connections and strategic focus!

If there’s anything we can do to enhance your experience further, feel free to reach out.

Best regards,

Netcore Cloud Team

AM
Assistant Manager
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Netcore Customer Engagement and Experience Platform?

easy to use, drag and drop option is best Review collected by and hosted on G2.com.

What do you dislike about Netcore Customer Engagement and Experience Platform?

we cant download detail report older than 11 month Review collected by and hosted on G2.com.

What problems is Netcore Customer Engagement and Experience Platform solving and how is that benefiting you?

we can send, email, sms, rcs, app push from the panel. we can use omni channel approach from the panel. Review collected by and hosted on G2.com.

Response from Tanvi D of Netcore Customer Engagement and Experience Platform

Dear Anmol,

Thank you for your feedback! We're glad to hear that you find Netcore's platform easy to use, especially the drag-and-drop option, and appreciate the convenience of utilizing an omnichannel approach for your campaigns.

We understand your concern about the limitation on downloading detailed reports older than 11 months. This is valuable feedback, and we'll take it into account as we continue to enhance the platform.

If you have any further suggestions or need assistance, feel free to reach out!

Best regards,

Netcore Cloud Team

Harshit N.
HN
Senior Growth Associate
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Netcore Customer Engagement and Experience Platform?

Their customer engagement and domain expertise Review collected by and hosted on G2.com.

What do you dislike about Netcore Customer Engagement and Experience Platform?

Nothing much just a suggestion I think summary reports is something which would be highly useful for clients to better align their efforts. Review collected by and hosted on G2.com.

What problems is Netcore Customer Engagement and Experience Platform solving and how is that benefiting you?

Domain expertise is something that they have helped us the most with Review collected by and hosted on G2.com.

Response from Tanvi D of Netcore Customer Engagement and Experience Platform

Dear Harshit,

Thank you for your positive feedback! We’re thrilled that our customer engagement and domain expertise have been helpful in your journey with Netcore.

Your suggestion about adding summary reports is appreciated and insightful. We agree that such reports can help clients refine and align their strategies, and we’ll certainly consider this enhancement as we continue improving the platform.

Thank you once again for your feedback, and we look forward to supporting your continued success!

Best regards,

Netcore Cloud Team

Verified User in Pharmaceuticals
UP
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Netcore Customer Engagement and Experience Platform?

User friendly platform with easy to understand and execute processes.

Using platform very frequently for engaging our customers and getting good support from the customer on this.

Many features are available on single platform making it easy to use. Review collected by and hosted on G2.com.

What do you dislike about Netcore Customer Engagement and Experience Platform?

Some processes are difficult to understand by non IT individual. Review collected by and hosted on G2.com.

What problems is Netcore Customer Engagement and Experience Platform solving and how is that benefiting you?

We are able to connect with our customers by making the communication more customised for them. Review collected by and hosted on G2.com.

Response from Tanvi D of Netcore Customer Engagement and Experience Platform

Dear Reviewer,

Thank you for your thoughtful feedback on the Netcore Customer Engagement and Experience Platform! We’re delighted to hear that the platform’s user-friendly interface and diverse features have made it convenient for you to engage with your customers effectively.

We appreciate your note about some processes being challenging for non-IT users. Your input helps us focus on simplifying workflows and improving accessibility for everyone.

It’s inspiring to know that you’re achieving greater customer connection through personalized communication using our platform. If there’s anything we can do to enhance your experience further, please don’t hesitate to let us know!

Warm regards,

Netcore Cloud Team

Sayali S.
SS
Digital Marketing Executive
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Netcore Customer Engagement and Experience Platform?

Netcore's platform makes it easy to connect and Interact with customers through personalized campaigns on email, WhatsApp, and more. Its smart analytics help improve engagement and drive better results. Review collected by and hosted on G2.com.

What do you dislike about Netcore Customer Engagement and Experience Platform?

I have noyt used the platform much, so I don’t have any complaints or dilike. Review collected by and hosted on G2.com.

What problems is Netcore Customer Engagement and Experience Platform solving and how is that benefiting you?

Netcore helps solve the challenge of reaching customers effectively by providing tools for personalized campaigns across email, WhatsApp. This makes it easier to engage customers and improve communication outcomes. Review collected by and hosted on G2.com.

Response from Tanvi D of Netcore Customer Engagement and Experience Platform

Dear Sayali,

Thank you for your positive feedback! We’re glad to hear that Netcore’s platform has made it easier for you to connect with customers and improve engagement through personalized campaigns.

We understand that you're still exploring the platform, and we’re excited for you to discover even more features that can enhance your experience. If you ever need help or have any questions, feel free to reach out – we’re always here to assist you!

Best regards,

Netcore Cloud Team