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Netcore Customer Engagement and Experience Platform Reviews & Product Details - Page 7

Netcore Customer Engagement and Experience Platform Overview

What is Netcore Customer Engagement and Experience Platform?

With over 25+ years of experience and a global presence across Asia, Europe, and the USA, Netcore Cloud is an AI-powered platform designed to transform customer experience and personalization in the world of digital marketing. Its comprehensive suite of tools cater to various aspects of digital marketing, including omni-channel communication strategies, a customer data platform, personalization, and generative AI tools. This platform is tailored for marketers looking to elevate their brand’s presence, foster deeper customer relationships, and drive substantial growth through personalized customer journeys. With its robust analytics, Netcore Cloud helps brands understand their audience better, enabling targeted marketing campaigns that resonate with customers on a personal level. The platform’s AI and machine learning capabilities ensure that each customer interaction is optimized for engagement and conversion, making every touchpoint an opportunity to impress and retain. Serving over 6,500 brands across 40 countries, Netcore Cloud has proven its effectiveness in enhancing customer satisfaction and loyalty, ultimately contributing to increased revenue and market share for businesses. Whether you’re looking to refine your email marketing strategy, personalize your web experience, or engage customers across multiple channels seamlessly, Netcore Cloud offers the technology and expertise to achieve your goals. Don’t miss out on the opportunity to redefine your digital marketing strategy with Netcore Cloud. Learn more at https://netcorecloud.com/

Netcore Customer Engagement and Experience Platform Details
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Product Description

Netcore Cloud is a globally recognized marketing technology SaaS company offering a full-stack of martech solutions that help product and growth marketers deliver AI-powered intelligent customer experiences across all touchpoints of the user’s journey. Building a unified views of customers, orchestrating omnichannel communication journeys, personalizing the apps and websites, optimizing user experience, real-time reporting and providing actionable analytics, Netcore Cloud represents an all-in-one solution for a marketer.

How do you position yourself against your competitors?

Netcore Cloud's Customer Engagement and Experience platform helps deliver omnichannel personalized experiences across multiple digital touch-points, including email, push notifications, SMS, WhatsApp, and web.
Netcore Cloud enables you to unify all the customer data gathered from multiple channels and harness the power of AI to build human connections.

The major challenges marketers face today are:
--> Data Siloes
--> Poor segmentation and targeting
→ Lack of Personalization
→ Broken customer experiences

Netcore Cloud's product suite addresses these challenges through a single platform and helps brands:
--> Segment and orchestrate omnichannel behavior-driven campaigns
--> Deliver AI-driven personalized experiences across the entire user journey
--> Create no-code experiences that nudge users in the right direction
--> Utilize eMail2.0 and the world's most advanced AI stack

The ability to do all of this using a single platform, is what makes 6500+ brands choose Netcore Cloud for driving seamless end-to-end customer journeys.


Seller Details
Company Website
Year Founded
1998
HQ Location
Mumbai, Maharashtra
Twitter
@netcore_cloud
1,856 Twitter followers
LinkedIn® Page
www.linkedin.com
1,199 employees on LinkedIn®
Description

Netcore Cloud is a globally recognized marketing technology SaaS company offering a full-stack of martech solutions that help product and growth marketers deliver AI-powered intelligent customer experiences across all touchpoints of the user’s journey. Building a unified views of customers, orchestrating omnichannel communication journeys, personalizing the apps and websites, optimizing user experience, real-time reporting and providing actionable analytics, Netcore Cloud represents an all-in-one solution for a marketer.


AM
Overview Provided by:

Recent Netcore Customer Engagement and Experience Platform Reviews

Aditya K.
AK
Aditya K.Enterprise (> 1000 emp.)
5.0 out of 5
"Great"
Fast & Smooth platform for executing all digital campaigns.
Vikram R.
VR
Vikram R.Enterprise (> 1000 emp.)
4.5 out of 5
"Netcore - The Whole Package"
Simpler to understand with multiple supported channels under one roof, with CSM just a callaway to assist.
Verified User
A
Verified UserMid-Market (51-1000 emp.)
3.5 out of 5
"Nice support and smooth integration"
Not requires too much about techical background to set up, quite easy for beginner to start set up basic campaign.
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Netcore Customer Engagement and Experience Platform Security
Get security information from Netcore Customer Engagement and Experience Platform to help you buy the right software. View Security Information
Netcore Customer Engagement and Experience Platform security information includes:
GDPR (General Data Protection Regulation)
SOC 2 (System and Organization Controls 2)
HIPAA (Health Insurance Portability and Accountability Act)
ISO 27001 (International Organization for Standardization)

Netcore Customer Engagement and Experience Platform Media

Netcore Customer Engagement and Experience Platform Demo - Build a 360 degree customer view
Stitch together customer data points from multiple channels to create a single unified view of every individual customer
Netcore Customer Engagement and Experience Platform Demo - Orchestrate customer journeys across multiple touch-points
Create personalized campaigns across all channels and devices and deliver engaging customer experiences
Netcore Customer Engagement and Experience Platform Demo - Intelligent insights to fuel customer engagement strategies
Get real-time actionable insights that help scale up your marketing ROI
Netcore Customer Engagement and Experience Platform Demo - Trigger 1:1 product recommendations
Capture key customer events to build personalized user journeys and trigger relevant recommendations across channels like emails, push notifications, web push and many more.
Netcore Customer Engagement and Experience Platform Demo - Create no-code product experiences
Deliver the right experience to the right user at the right time with no-code contextual nudges & walkthroughs
Discover how Unocoin, India's leading Bitcoin & Crypto Exchange, achieved a remarkable 41% increase in app conversions using Netcore Cloud's no-code Product Experience platform.
Play Netcore Customer Engagement and Experience Platform Video
Discover how Unocoin, India's leading Bitcoin & Crypto Exchange, achieved a remarkable 41% increase in app conversions using Netcore Cloud's no-code Product Experience platform.
Explore how Danube Home, a leading brand in home improvement and furnishings, revolutionized its marketing strategy to achieve a 45% increase in revenue.
Play Netcore Customer Engagement and Experience Platform Video
Explore how Danube Home, a leading brand in home improvement and furnishings, revolutionized its marketing strategy to achieve a 45% increase in revenue.
For more details check out our blog 
https://netcorecloud.com/blog/rcs-in-journeys/
Play Netcore Customer Engagement and Experience Platform Video
For more details check out our blog https://netcorecloud.com/blog/rcs-in-journeys/
Read more here: https://bit.ly/43W9ykb
Play Netcore Customer Engagement and Experience Platform Video
Read more here: https://bit.ly/43W9ykb
Play Netcore Customer Engagement and Experience Platform Video

Official Interactive Demo

Netcore Customer Engagement and Experience Platform demo available

Try an interactive demo created by the software seller (right here on G2).

Official Downloads

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454 Netcore Customer Engagement and Experience Platform Reviews

4.5 out of 5
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Netcore Customer Engagement and Experience Platform Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Netcore Customer Engagement and Experience PlatformQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Consumer Electronics
UC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Netcore Customer Engagement and Experience Platform?

AI-Driven Personalization & Automation, Crosschannel Customer Engagement,Scalable & Secure Infrastructure Review collected by and hosted on G2.com.

What do you dislike about Netcore Customer Engagement and Experience Platform?

UI/UX Can Be Improved, Reporting & Analytics Depth, Email Deliverability Challenges at Scale Review collected by and hosted on G2.com.

What problems is Netcore Customer Engagement and Experience Platform solving and how is that benefiting you?

We are able to send communication to our customers over different channels like Whatsapp, SMS, Web Push Notification. This is solving our customer engagement and Retention problems. Review collected by and hosted on G2.com.

Response from Tanvi D of Netcore Customer Engagement and Experience Platform

Dear Reviewer,

Thank you for your valuable feedback! We're thrilled that Netcore’s AI-driven personalization, automation, and cross-channel engagement have been beneficial for your customer communication and retention efforts.

We also appreciate your insights on UI/UX, reporting depth, and email deliverability. Continuous improvement is a priority for us, and we’re always working to enhance our platform’s performance.

Looking forward to supporting your engagement strategies even further!

Best regards,

Netcore Cloud Team

Verified User in Insurance
UI
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Netcore Customer Engagement and Experience Platform?

Product is easy to use and the team is very supportive when it comes to get the implementation and integrations done Review collected by and hosted on G2.com.

What do you dislike about Netcore Customer Engagement and Experience Platform?

Very less support on the core business ideas which can turn into use cases and can help the brand grow Review collected by and hosted on G2.com.

What problems is Netcore Customer Engagement and Experience Platform solving and how is that benefiting you?

It helps in building user journeys and nurture dropped leads Review collected by and hosted on G2.com.

Response from Tanvi D of Netcore Customer Engagement and Experience Platform

Dear Reviewer,

Thank you for your valuable feedback! We're glad to hear that you find Netcore’s platform easy to use and that our team has been supportive during implementation and integrations.

We also appreciate your input regarding support for core business ideas. Your insights are crucial, and we’d love to understand more about how we can help turn your ideas into actionable use cases for brand growth.

If you'd like to discuss this further, feel free to connect with us—we're always here to help!

Best regards,

Netcore Cloud Team

Aakashkumar D.
AD
Senior product manager
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Netcore Customer Engagement and Experience Platform?

The efficieny to send multiple mails in short duration. Review collected by and hosted on G2.com.

What do you dislike about Netcore Customer Engagement and Experience Platform?

While its full pack software for customer engagement however if we can add some more default template to be use to reduce the the typing time. Review collected by and hosted on G2.com.

What problems is Netcore Customer Engagement and Experience Platform solving and how is that benefiting you?

In my current role i need to update my customer about the new opportunities , features and services which ate being provided to speed up this update process i am using netcore to reach out to my customer in a short time increase the customer engagement. Review collected by and hosted on G2.com.

Response from Tanvi D of Netcore Customer Engagement and Experience Platform

Dear Akashkumar,

Thank you for taking the time to share your feedback on Netcore Customer Engagement and Experience Platform! We're thrilled to hear that you find the platform efficient for sending multiple emails in a short duration, making it easier to keep your customers updated.

We appreciate your suggestion about adding more default templates to streamline the process and reduce typing time. Your input will help us in enhancing the user experience.

It's great to know that Netcore is helping you stay connected with your customers by quickly sharing new opportunities, features, and services.

Best regards,

Netcore Cloud Team

Verified User in Consumer Goods
UC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Netcore Customer Engagement and Experience Platform?

Raman AI features, SMS & WhatsApp integration, CPaaS capabilities, and testing functionalities. it is highly recommended for businesses seeking to unlock their full potential in digital engagement. Because of the team's excellent communication, which is prompt, clear, and responsive, working together is a breeze. They ensure that everything is done to the highest standard and identify even the smallest problems. it is easy to use and implement. Review collected by and hosted on G2.com.

What do you dislike about Netcore Customer Engagement and Experience Platform?

no such dislikes. customer support is very good. Review collected by and hosted on G2.com.

What problems is Netcore Customer Engagement and Experience Platform solving and how is that benefiting you?

A sophisticated understanding of customer behavior is made possible by the platform's deep customer insights, which are provided through sophisticated data analytics and segmentation. It ensures all campaigns and journeys are well handled. Through improved audience understanding, Netcore Cloud enables brands to run more individualized marketing campaigns that connect with consumers on a personal level. Review collected by and hosted on G2.com.

Response from Tanvi D of Netcore Customer Engagement and Experience Platform

Dear Reviewer,

Thank you for your thoughtful review! We’re thrilled to hear that features like Raman AI, SMS & WhatsApp integration, CPaaS capabilities, and testing functionalities have helped your business unlock its digital engagement potential. Your commendation of our team's communication and support means a lot to us.

We’re also delighted that our data analytics and segmentation have provided valuable customer insights, enabling more personalized marketing campaigns. It’s great to know the platform is delivering on its promise of enhancing audience understanding and campaign management.

If there’s anything else we can do to elevate your experience, don’t hesitate to reach out. We’re here to support you every step of the way!

Best regards,

Netcore Cloud Team

Yash P.
YP
Retention marketing executive
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Netcore Customer Engagement and Experience Platform?

Their support and customer sussess team are just one call away, to resolve every problem you might be facing. Review collected by and hosted on G2.com.

What do you dislike about Netcore Customer Engagement and Experience Platform?

You may face speed issues once in a forth night. Review collected by and hosted on G2.com.

What problems is Netcore Customer Engagement and Experience Platform solving and how is that benefiting you?

Netcore is a well developed crm software which is extremely user friendly, helps to engage more users and maximize your profits and conversion Review collected by and hosted on G2.com.

Response from Tanvi D of Netcore Customer Engagement and Experience Platform

Dear Yash,

Thank you for your thoughtful feedback! We're thrilled that you appreciate the responsiveness of our Support and Customer Success teams. Ensuring your challenges are swiftly resolved is a top priority for us.

We acknowledge your note on occasional speed issues and are committed to optimizing the platform for seamless performance.

It’s fantastic to hear that Netcore is enabling user engagement and driving profit and conversion growth for you. Helping our users achieve such impactful results keeps us motivated!

If you have more feedback or need assistance, we're always here for you.

Warm regards,

Netcore Cloud Team

Verified User in Banking
UB
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Netcore Customer Engagement and Experience Platform?

Automation, personalization, Integration and analytics, making customer engagement more efficient and effective. Review collected by and hosted on G2.com.

What do you dislike about Netcore Customer Engagement and Experience Platform?

It is not dislike but to reduce more steps like previous, older one is user friendly Review collected by and hosted on G2.com.

What problems is Netcore Customer Engagement and Experience Platform solving and how is that benefiting you?

Nothing, all are good working fine, satisfactory, error free, very useful,. Review collected by and hosted on G2.com.

Response from Tanvi D of Netcore Customer Engagement and Experience Platform

Dear Reviewer,

Thank you for your valuable feedback! We're thrilled that you find Netcore's automation, personalization, integration, and analytics effective for customer engagement.

We appreciate your input on reducing steps for a more user-friendly experience. Your insights help us refine our platform to serve you better.

Glad to hear everything is working smoothly and meeting your expectations!

Best regards,

Netcore Cloud Team

shaikh m.
SM
Software Development Engineer 2
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Netcore Customer Engagement and Experience Platform?

Keen to help in both technical and business blockers. Team have helped and guided for easy integration. Platform is also easy to use. Review collected by and hosted on G2.com.

What do you dislike about Netcore Customer Engagement and Experience Platform?

Not much, wishing all should use Netcore Products Review collected by and hosted on G2.com.

What problems is Netcore Customer Engagement and Experience Platform solving and how is that benefiting you?

Providing easy solution to integrate and high throughput. Review collected by and hosted on G2.com.

Response from Tanvi D of Netcore Customer Engagement and Experience Platform

Dear Shaikh,

Thank you for your kind words! We're delighted to hear that our team has been helpful in overcoming both technical and business challenges, and that you find our platform easy to use and integrate.

Your enthusiasm for Netcore truly motivates us! We appreciate your support and look forward to continuing to enhance your engagement experience.

Best regards,

Netcore Cloud Team

SP
Deputy Manager : Digital Sales
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Netcore Customer Engagement and Experience Platform?

it was very easy to use and learn. things are nicely planned out, which make it easier for someone to understand this platform and carry out things on their own. i get weekly call where they pick up my major issues and try to deliever solution as soon as possible. Review collected by and hosted on G2.com.

What do you dislike about Netcore Customer Engagement and Experience Platform?

Its limitation due to META often impact my business. though netcore isn't to be blamed directly for it. Review collected by and hosted on G2.com.

What problems is Netcore Customer Engagement and Experience Platform solving and how is that benefiting you?

it makes creating personalised campaign easier to do. i am able to pre schedule campaign for future as well. and easily create segments Review collected by and hosted on G2.com.

Response from Tanvi D of Netcore Customer Engagement and Experience Platform

Dear Sourabh,

Thank you for sharing your experience with Netcore! We're pleased to hear that you find our platform easy to use and that the structured layout helps you manage tasks independently. We're also glad our weekly calls are addressing your key issues promptly.

We understand the challenges posed by limitations due to META, and while it’s outside our direct control, we strive to support you as much as possible. It's great to know that our platform has made it easier for you to create personalized campaigns and manage segmentation effectively.

Thank you for your trust in Netcore!

Best regards,

Netcore Cloud Team

Gaureesh .
G
Senior Manager
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Netcore Customer Engagement and Experience Platform?

Upside is that:

1) AMP editor

2) AI Raman for Subject line optimisation

3) Send time optimisation Review collected by and hosted on G2.com.

What do you dislike about Netcore Customer Engagement and Experience Platform?

They can have a more options for complex Journey campaigns Review collected by and hosted on G2.com.

What problems is Netcore Customer Engagement and Experience Platform solving and how is that benefiting you?

To improve our open rate we used STO of Netcore. Review collected by and hosted on G2.com.

Response from Tanvi D of Netcore Customer Engagement and Experience Platform

Dear Gaureesh,

Thank you for highlighting the strengths of Netcore’s platform! We’re delighted that features like AMP Editor, AI Raman, and Send Time Optimization are adding value to your campaigns.

We also appreciate your feedback on enhancing options for complex journey campaigns. Your insights help us improve, and we’ll ensure our team looks into it.

Looking forward to supporting your continued success!

Best regards,

Netcore Cloud Team

Verified User in Financial Services
UF
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Netcore Customer Engagement and Experience Platform?

Quick platform and gives great insights about users. Also there support is really helpful in solving any problems. Review collected by and hosted on G2.com.

What do you dislike about Netcore Customer Engagement and Experience Platform?

Could have better and more engaging IVR platform Review collected by and hosted on G2.com.

What problems is Netcore Customer Engagement and Experience Platform solving and how is that benefiting you?

Engaging users with personalised content helping to improve conversions Review collected by and hosted on G2.com.

Response from Tanvi D of Netcore Customer Engagement and Experience Platform

Dear Reviewer,

Thank you for your valuable feedback! We're thrilled to hear that you find our platform quick and insightful, and that our support team has been helpful in resolving any issues.

We appreciate your suggestion about enhancing our IVR platform and will certainly take it into consideration as we continue to improve our offerings.

Glad to know Netcore is helping you engage users with personalized content and boost conversions. Looking forward to supporting your success even further!

Best regards,

Netcore Cloud Team